iPhone 4 won't restore (21) Error Error log provided
Hi. My iPhone 4 won't restore. I've tried putting the phone into recovery mode + dfu mode.
It returns a (21) error, I have added a error log. Any help is MUCH appreciated.
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe]
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AppleMobileDeviceHelper.exe begins
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[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] parent process: 3260 "iTunes.exe"
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] main thread 3172
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] command line: "C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe" --pipe \\.\pipe\301956441251620167133403260 --parentPipe
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] ALLUSERSPROFILE=C:\ProgramData
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] APPDATA=C:\Users\Nuki\AppData\Roaming
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] asl.log=Destination=file
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] CommonProgramFiles=C:\Program Files (x86)\Common Files
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] CommonProgramW6432=C:\Program Files\Common Files
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] COMPUTERNAME=NUKI-PC
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] ComSpec=C:\Windows\system32\cmd.exe
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] FP_NO_HOST_CHECK=NO
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] HOMEDRIVE=C:
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] HOMEPATH=\Users\Nuki
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] LOCALAPPDATA=C:\Users\Nuki\AppData\Local
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] LOGONSERVER=\\NUKI-PC
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] NUMBER_OF_PROCESSORS=8
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] OS=Windows_NT
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] Path=C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbe m;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Apple\Apple Application Support\;C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PROCESSOR_ARCHITECTURE=x86
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PROCESSOR_ARCHITEW6432=AMD64
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 26 Stepping 5, GenuineIntel
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PROCESSOR_LEVEL=6
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PROCESSOR_REVISION=1a05
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] ProgramData=C:\ProgramData
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] ProgramFiles=C:\Program Files (x86)
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] ProgramFiles(x86)=C:\Program Files (x86)
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] ProgramW6432=C:\Program Files
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PUBLIC=C:\Users\Public
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] SESSIONNAME=Console
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] SystemDrive=C:
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] SystemRoot=C:\Windows
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] TEMP=C:\Users\Nuki\AppData\Local\Temp
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] TMP=C:\Users\Nuki\AppData\Local\Temp
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] USERDOMAIN=Nuki-PC
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] USERNAME=Nuki
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] USERPROFILE=C:\Users\Nuki
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] windir=C:\Windows
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] windows_tracing_flags=3
[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] windows_tracing_logfile=C:\BVTBin\Tests\installpackage\csilogfile.log
[3260 @ Wed Dec 21 02:41:23 2011] [(unknown facility) iTunes.exe] _AMDNotifyHook (thread 2420): Could not load library WININET.dll from the AppleMobileDeviceSupport directory, C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\\WININET.dll.
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe]
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MDCrashReportTool.exe begins
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[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] parent process: 3260 "iTunes.exe"
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] main thread 2380
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] command line: "C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\MDCrashReportTool.exe" --pipe \\.\pipe\301956441705436124413260
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] ALLUSERSPROFILE=C:\ProgramData
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] APPDATA=C:\Users\Nuki\AppData\Roaming
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] asl.log=Destination=file
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] CommonProgramFiles=C:\Program Files (x86)\Common Files
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] CommonProgramW6432=C:\Program Files\Common Files
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] COMPUTERNAME=NUKI-PC
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] ComSpec=C:\Windows\system32\cmd.exe
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] FP_NO_HOST_CHECK=NO
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] HOMEDRIVE=C:
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] HOMEPATH=\Users\Nuki
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] LOCALAPPDATA=C:\Users\Nuki\AppData\Local
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] LOGONSERVER=\\NUKI-PC
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] NUMBER_OF_PROCESSORS=8
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] OS=Windows_NT
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] Path=C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbe m;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Apple\Apple Application Support\;C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PROCESSOR_ARCHITECTURE=x86
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PROCESSOR_ARCHITEW6432=AMD64
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 26 Stepping 5, GenuineIntel
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PROCESSOR_LEVEL=6
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PROCESSOR_REVISION=1a05
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] ProgramData=C:\ProgramData
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] ProgramFiles=C:\Program Files (x86)
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] ProgramFiles(x86)=C:\Program Files (x86)
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] ProgramW6432=C:\Program Files
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PUBLIC=C:\Users\Public
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] SESSIONNAME=Console
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] SystemDrive=C:
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] SystemRoot=C:\Windows
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] TEMP=C:\Users\Nuki\AppData\Local\Temp
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] TMP=C:\Users\Nuki\AppData\Local\Temp
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] USERDOMAIN=Nuki-PC
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] USERNAME=Nuki
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] USERPROFILE=C:\Users\Nuki
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] windir=C:\Windows
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] windows_tracing_flags=3
[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] windows_tracing_logfile=C:\BVTBin\Tests\installpackage\csilogfile.log
iPhone 4, iOS 5.0.1