Previous 1 2 Next 24 Replies Latest reply: Jul 4, 2012 2:55 PM by giamo Branched to a new discussion.
ihab.mouti Level 1 Level 1

I bought two iPhone 4S from UK, both actory unlocked, and shipped them to my family in Egypt. One activated with an Egyptian SIM and the other refuses to activate on any sim, all of the sims work on other iphones. How can I get the phone activated? I am sure it is factory unlocked and the model nummber is MD235B/A if you want to check!


iPhone 4S, iOS 5.0.1
Reply by wegras on Dec 23, 2011 5:29 AM Helpful

Then you need to contact the Apple Store you purchase the iPhones from .

All UK Apple iPhone sales are unlocked so something has gone wrong with this one.

It will need to be returned to the store if faulty as the warranty is not valid outside the EU

All replies

  • wegras Level 6 Level 6

    Where precisely did you purchase the iPhone4s

    Only Apple Retail stores or Apple UK online sell unlocked iPhones in UK all other sources will be locked to a UK carrier

    The MD number is irrelevant, it does not indicate locked status or otherwise

  • ihab.mouti Level 1 Level 1

    It was from an Apple retail store. The thing is the person who bought it for me, got them form the same store, one worked and the other didn't!

  • wegras Level 6 Level 6

    Then you need to contact the Apple Store you purchase the iPhones from .

    All UK Apple iPhone sales are unlocked so something has gone wrong with this one.

    It will need to be returned to the store if faulty as the warranty is not valid outside the EU

  • ihab.mouti Level 1 Level 1

    The phone was shipped to me by a friend. I am now on the phone with Apple UK support and I hope they help. Thanks so much for your reply.

  • wegras Level 6 Level 6

    Ok Good luck

  • giamo Level 1 Level 1

    ihab.mouti , have you finally resolved the problem? I have the same story: bought iPhone in UK, put Russia SIM card there was a message that SIM is not valid and I need use compatible sim for activation.

    Did apple support help you?

  • wegras Level 6 Level 6

    If you purchased from an Apple Retail store in UK or from UK Apple online the iPhone should be unlocked and

    if you call Apple in UK they will probably be able to help you as an error will have been made in processing the sale

    If you purchased from any other UK source the iPhone4s WILL be locked to a UK carrier

  • giamo Level 1 Level 1

    I bought phone in Apple Store on Regent street in London, put Russian SIM while in UK - there was an error of invalid SIM. I went to the store to activate phone there, they used their  "dummy" sim for activation, I even saw when my phone was on and active, then I changed to my russian sim card then and again this error.

     

    At the Apple store they said that for Russian and Ukrainian sim cards 24 hours are needed to complete activation.

    More than 24 hours have passed by the moment and still nothing is working. And I'm far away from London already.

  • wegras Level 6 Level 6

    Only other suggestion is to try a new sim,.is the iP4s released in Russia yet if so get a new sim from your carrier

    and ensure your carrier is Apple approved.

    secondly check for update on iTunes, there is an update purely for the iP4s which may address this problem

    if your version in "about" is 5.01(9A405) you need to update to 5.01 (9A406)

  • giamo Level 1 Level 1

    Peter, thank you for the feedback, I will try to get in touch with Apple UK for support, as you advised, and try new sim, if no success.

    Thank you.

  • wegras Level 6 Level 6

    good luck ...a great phone when you get it working

    http://www.apple.com/uk/retail/regentstreet/

  • giamo Level 1 Level 1

    I called to Apple support to UK and they fixed it remotely! Thanks!

  • wegras Level 6 Level 6

    Great and thanks for feeding back good to know it works

  • Dah•veed Level 7 Level 7
    expertise.macappstore
    Mac App Store

    the warranty is not valid outside the EU

    Can you point us to an Apple statement to that effect? I believe that most Apple warranties are world-wide. The exception being the Verizon phone.

Previous 1 2 Next