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Here's A List of Apple iTunes Match Support Docs.

If you are new to iTunes Match or are experiencing problems, reading these support documents is a good place to start.


How To Subscribe to iTunes Match

http://support.apple.com/kb/HT4914


Also includes information on what types of files are eligible for iTunes Match, file size limitations, how iTunes Match handles DRM, what counts towards the 25,000 song limit. Links to most of the support documents listed below.


Apple IDs and iCloud

http://support.apple.com/kb/HT4895


Includes links to documents related to using the same Apple ID for Store purchases and iCloud, using different IDs for each, using MobileMe accounts.


Associating A Device or Computer to your Apple ID

http://support.apple.com/kb/HT4627


Explains how to access your account, check to see what devices are associated with it and how to delete devices. Also explains the 90-day limit on associating devices and gives you a way to track how much time remains on the 90-day limit.


Troubleshooting iTunes Match

http://support.apple.com/kb/ts4054


Outlines steps to take if some songs are missing from iCloud, shows you how to enable view options to see iCloud Status, includes information on file formats used by iCloud.


Understanding the iCloud Status Icons

http://support.apple.com/kb/ts4124


How To Delete Songs From iCloud

http://support.apple.com/kb/ht4915


How to Add A Computer or IOS Device to iTunes Match

http://support.apple.com/kb/ht4913

MacBook Pro, Mac OS X (10.7.2)

Posted on Jan 2, 2012 5:24 AM

Reply
45 replies

Jan 4, 2012 10:52 PM in response to JiminMissouri

Anyone seen any troubleshooting guides for any of these glitches? Most have been reported except I don't see much on the first one, which is most troubling to me:


1) Locked iPhone begins playing music randomly when Match is active (phone can be motionless, and shake to shuffle is off, anyway)

2) General sluggishness of non-iTunes apps and phone when Match active (with and w/o music playing)

3) General sluggishness of iTunes when Match active, slow stream start (but I'll give them that the stream is rarely interrupted once started)

4) Album artist sorting doesn't work

5) Album artwork comes and goes randomly

Jan 5, 2012 5:23 AM in response to pos009

pos009, please repost this separately. We're trying to keep posts like mine clean in hopes they'll be able to help others. I'd like to get some user tips generated on the key issues, but nobody has stepped up yet with the clearance and know-how to get it done. As for your questions, personally while some of what you have listed has been reported by others, I've not seen a clear fix for any of them. Thanks

Here's A List of Apple iTunes Match Support Docs.

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