Josie, You are there and just don't know it. When I did drag the ringtone folder from my desktop it TOO highlighted the entire section for me but I put the words right on top of the bell (tone folder).
I too thought that this wasn't going to work because it highlighted the entire section and wondered if it was going into the right folder. The files appeared instantly to the right and looked like the songs except each one had .m4r after each one. I knew I had the ringtones then!!! This procedure worked the first time for me.
I too could play them. These are your ringtones. They are supposed to appear in a list like your music under the graybar labeled "itunes".
Click on the arrow (its accually upside down) to the left to the name of your device (iphone). A list of folders will appear. You should see a bell icon labeled "tones". IMPORTANT - MAKE SURE THAT THIS IS DONE PRIOR TO CLICKING ON YOUR FIRST RINGTONE SO THAT THE FOLDER IS WAITING FOR YOU.
You will not be able to do this once you have the highlighted ringtone on your cursor. Again it will highlight the area blue but you must put the words right over the bell icon labeled tones.
To see them > get your iphone> go to Settings>Sounds>Ringtones. They will be at the top of the list above the default ones Apple put on the phone.
For Adamusmc> .These insturctions should work. I would make sure that the connection with the usb cable connecting the iphone to the computer are tight and plugged in all the way.
You will not have a bell icon on your phone its labeled just ringtones.
If you cannot do the first paragraph I listed above on your computer under edit (in itunes) then I would contact Apple.
The website is standard for everyone. When you go to Edit>Perferences>General Tab it appears grayed out like your unable to click on anything. But it does work.
I hope this helped the two of you. If not, let me know and I will try again.
Happy Syncing,
Sunviews 😎
P.S. Let me know if this works one way or the other so that it will HELP others going thru the same thing. Thanks,🙂
Message was edited by: sunviews