Earlier post insisting "Viruses can not, do not, have never affected Mac Computers" ( EWW) and others:
As of this writing: ONE MILLION Apple Computers are affected by this Virus. 😉
BITDEFENDER from Mac App Store killed my Trojan, successfully. Highly recommend and FREE!!!
Not a designer, programmer or tech support. That said- my brain is open to information. When people are complaining or looking for help it is ALWAYS for a reason.
Countless times, I have been sure my computer's problems were "user-generated" and spent days if not weeks working on the issues. In 10 years-it has never been me. NEVER. Still, I assume it is, and work thru the issues if it is possible.
My point is, if forums were more willing to acknowledge new issues and unknown problems with a bit of humility, it would be a huge service to the community. None of us know everything or even most. Technology is always changing and rhetoric rampant in the industry.
People ask for help when they have a problem-not because they are stupid.