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iTunes Get Artwork: "Artwork for [album name] cannot be found. You do not have permission to access the requested resource."

I just installed iTunes 10.5 (latest version as of 11 Jan 2012), onto a computer running Windows 7 Ultimate x64. I loaded my music library into it, it compiled the list and separated them by album. But even though I'd assigned most of the albums artwork through my Zune management software (a Microsoft product), almost none of them populated into iTunes. So I went through and started asking the software to try to find album artwork where possible.


I did this a few times album by album, then I decided to select multiple albums and see what happened. No problems. Then I selected all of the albums I had--about 600 in all--and asked it to get artwork. It seemed to process for a bit, then came back with the error, "Artwork for [album name] could not be located. You do not have permission to access the requested resource." I tried this on several individual albums, only to receive that same error.


The very first time I did it, I was told I needed an account with the iTunes store to make it work, so I signed in using an old Apple ID (the account had been inactive for so long it had been locked for security, I unlocked it and that seemed to be that). Then I did what I described above.


The weird thing--to me--is that I can still add artwork to the albums manually if I want to, from imagery stored locally on my own computer. The only thing it seems to have a problem with is when I ask it to go find artwork from the iTunes store.


Do I need to uninstall iTunes and then reinstall it? Did something go wrong with the process of authorizing the computer to work with the iTunes store? Do I need to de-authorize and then re-authorize the computer? Could this be something related to Windows permissions on the iTunes library?

iPod classic, Windows 7

Posted on Jan 10, 2012 9:07 PM

Reply
19 replies

Jan 10, 2012 9:39 PM in response to tnpir4002

The weird thing--to me--is that I can still add artwork to the albums manually if I want to, from imagery stored locally on my own computer. The only thing it seems to have a problem with is when I ask it to go find artwork from the iTunes store.


Forgot to mention. Getting artwork from the store does NOT add the artwork to the song files. It puts it in a special itunes-only folder named, cleverly, Album Artwork. Maybe the windows permissions are incorrect on that folder and its subfolders.


Default path to that folder on Vista and Win7 is

C:\Users\~username~\Music\iTunes\Album Artwork

Jan 11, 2012 12:06 AM in response to Katrina S.

Alright, so I think I've zeroed in on the problem...it's something to do with my Internet connection. I tabbed over to access the iTunes Store as recommended, but I got a popup that said:


"iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again."


Now, since I'm doing this on the very same computer (at the very same time I'm typing this message), I can only conclude this is a problem somewhere up the pipe. I'll keep looking into it...awfully strange that it would work, then not work again.


Any chance this might simply be because the iTunes Store servers are busy in my area?

Jan 11, 2012 7:34 PM in response to Katrina S.

I ran it real quick before I left for work this morning, the network connectivity tests passed but the third one ("Secure connection to iTunes Store") failed. I'll re-run it again at lunch and if the results are the same, I'll post the output.


Meantime I have another question. Remember from before when that little dialogue box was popping up? On one of its appearances I clicked "Don't show this again," and it hasn't shown up again...only now, I'm wondering if I should've let it keep coming up so I could see if the error text changed.


How do I reset the dialogue boxes in iTunes so that if errors like this are still happening, I can see a description (however vaguely worded it may be) of what the problem is?

Jan 12, 2012 12:12 AM in response to tnpir4002

Ran it again and getting the same result. This was the output from the diagnostic utility:



Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)

Acer Aspire 8930

iTunes 10.5.2.11

QuickTime 7.7.1

FairPlay 1.13.37

Apple Application Support 2.1.6

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 4.0.0.97

Apple Mobile Device Driver 1.57.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45

iTunes Serial Number 001EAA04034E1F48

Current user is an administrator.

The current local date and time is 2012-01-12 12:34:42.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce 9700M GT

 

**** External Plug-ins Information ****

No external plug-ins installed.

The drive Q: SEMC CD-ROM Rev 0001 is a USB 1 device.

iPodService 10.5.2.11 (x64) is currently running.

iTunesHelper 10.5.2.11 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {403AFC2C-1FCE-43B2-B9E8-D414B29FF5D1}

Description: Intel(R) WiFi Link 5100 AGN

IP Address: 10.100.3.244

Subnet Mask: 255.255.248.0

Default Gateway: 10.100.0.1

DHCP Enabled: Yes

DHCP Server: 10.100.0.1

Lease Obtained: Thu Jan 12 12:15:44 2012

Lease Expires: Fri Jan 13 12:15:44 2012

DNS Servers: 202.174.158.10

8.8.8.8

Adapter Name: {B50EA825-FB09-459D-8855-77E5A43E18B1}

Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 04:30:00 1970

Lease Expires: Thu Jan 01 04:30:00 1970

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

SSL 3.0 Support: Enabled

TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Basic connection to the store failed.

An unknown error occurred (-50).

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2012-01-12 07:09:14.

 

 

Jan 12, 2012 8:54 PM in response to Katrina S.

Right on about how to reset the warnings, it was exactly that.


I went through the steps to let iTunes through Windows Firewall, but still get the same problem when I access the iTunes store (and even though I followed the steps in the help file to the letter, I notice it still says iTunes is NOT enabled for it). And now, thanks to the re-enabled warnings, when I try to get it to download artwork for single albums, this is what I get:


"Artwork for [album name] could not be found. An unknown error occurred (-50)."


New results from the diagnostics too:



Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)

Acer Aspire 8930

iTunes 10.5.2.11

QuickTime 7.7.1

FairPlay 1.13.37

Apple Application Support 2.1.6

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 4.0.0.97

Apple Mobile Device Driver 1.57.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45

iTunes Serial Number 0034AA84038F17E0

Current user is an administrator.

The current local date and time is 2012-01-13 09:21:52.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce 9700M GT

 

**** External Plug-ins Information ****

No external plug-ins installed.

The drive Q: SEMC CD-ROM Rev 0001 is a USB 1 device.

iPodService 10.5.2.11 (x64) is currently running.

iTunesHelper 10.5.2.11 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {403AFC2C-1FCE-43B2-B9E8-D414B29FF5D1}

Description: Intel(R) WiFi Link 5100 AGN

IP Address: 10.100.3.244

Subnet Mask: 255.255.248.0

Default Gateway: 10.100.0.1

DHCP Enabled: Yes

DHCP Server: 10.100.0.1

Lease Obtained: Fri Jan 13 09:00:56 2012

Lease Expires: Sat Jan 14 09:00:56 2012

DNS Servers: 202.174.158.10

8.8.8.8

Adapter Name: {B50EA825-FB09-459D-8855-77E5A43E18B1}

Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 04:30:00 1970

Lease Expires: Thu Jan 01 04:30:00 1970

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

SSL 3.0 Support: Enabled

TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Basic connection to the store failed.

An unknown error occurred (-50).

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2012-01-12 07:09:14.

 

 

Jan 13, 2012 8:31 PM in response to tnpir4002

Hmmm. Not sure why ituens is still saying it's not allowed in WIndows FIrewall. It's definitely in the list?

How about other security software, have you allowed both itunes.exe and ituneshelper.exe?


Another thing that has worked for several folks getting into the iTunes store is resetting winsock.


In windows 7, click on your start menu, go to accessories, right click on the command prompt icon and choose "run as administrator". Once it opens, type in the following command...

netsh winsock reset

hit enter and it should say something like winsock reset successful now reboot your computer.


https://discussions.apple.com/thread/3265182?start=0&tstart=0

iTunes Get Artwork: "Artwork for [album name] cannot be found. You do not have permission to access the requested resource."

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