I can't get to adobe.com from my mac but can access other sites. I have disabled all firewalls. Ant ideas?

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. First, disconnect all wired peripherals except keyboard, mouse, monitor, and Ethernet, if applicable. Boot in safe mode and log in to the account that has the problem. The instructions provided by Apple are as follows:

• Be sure your Mac is shut down.
• Press the power button.
• Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
• Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Safe mode is much slower to boot and run than normal, and some things won’t work at all, perhaps including wireless networking on certain Macs. If you usually connect to the Internet via WiFi, and it doesn’t work in safe mode, connect using an Ethernet cable. If you can’t do that, reboot as usual (i.e., not in safe mode) and perform a safe login, as follows: Enter your credentials at the login screen, then hold down the shift key and click the “Log in” button. Keep holding the key until the menu bar appears. In this mode, your login items, among other things, won’t load.

In safe mode, test again. Same problem(s) now?

After testing, reboot (if you booted in safe mode) or log out/log in (if you performed a safe login) as usual.

This is not a problem with your Mac. The problem is in your gateway or at your ISP. If you're on an enterprise network that you don't control, contact your network administrator. Otherwise contact your ISP -- which is likely to be a frustrating experience.

I think the problem is not because of the ISP, DNS or Cookies. I guess the main reason is that you or an application modified your hosts file.

Just to be sure, are you using Adobe's products?

Btw, your computer cannot access adobe.com because that url points to wip4.adobe.com which is one of the IPs redirecting to your computer (127.0.0.1) in case you have modified your hosts file to avoid Adobe's products activation. Hope that helps-

Hi, i think your mac 'hosts' was block adobe.com domain. My be you are setting 'block adobe activation' on your hosts.. please open your hosts & check setting..

I have the same problem here. where do you find the hosts you are talking about. I tried it on all my browsers. Ughhhhh

I am having the same problem also. Are you running cracked or unlocked versions of adobe software? photoshop? lightroom? If you are... the cracked version may be blocking the website that way you do not attempt to upgrade or activate the product. I am guessing and I am not able to confirm this.

After you get your host file back to normal,

you should also delete all Adobe cookies.

There are reports of being redirected to a frustrating site that displays "It works!" when you try to go to www.adobe.com.

A cookie has been added to your machine by, probably, Adobe that singles out your user information and redirects you to the "It works!" site.

Go to Safari --> Preferences --> Privacy --> then under "Cookies and other website data" click the "Details" button.

Use the search function to find anything containing "adobe" (without the quotation marks, of course).

Delete all of these cookies.

You should then be able to go to www.adobe.com as usual.

The cookies you want will then be regenerated as you need them.

I'm in the same problem. How to get your host file back to normal?

Use the "Go to folder" option in the Finder --> Go.

Enter /private/etc

Then find the file named hosts

You can double-click on it and the file will open in Text Edit. It should be a pretty short file. If you have a bunch of IP addresses followed by URLs with "adobe" in them, those are causing part of the problem. They can be deleted to "get your host file back to normal." Don't delete any address that doesn't have "adobe" in it.

The hosts file is normally locked. You may have to go back to the folder named "etc", Get Info on it, and change your permissions to "read and write". You'll have to enter your administrator password to do this.

Then you can go into the hosts file and delete what you want (in Text Edit) and save the file.

Then you can repair permissions - to set the permissions on the "etc" folder back to normal.

Then restart your machine.

Then check your host file to verify your changes are still there. They should be, this is just "why not" step.

Then delete all those cookies I mentioned earlier.

Then you should be able to access any adobe.com site.

You're a star! I've been having the same problem. Thank you

Thank you so much, Jeffrey! This was exactly what I needed & it worked. Searched a lot and didn't find these steps anywhere else. One thing for others -- in my case I had to enable write permission on the hosts file itself, not just the etc folder.

Thank you!