1 Reply Latest reply: Jan 17, 2012 5:41 AM by AeroQ
10nelyboi Level 1 (0 points)

I have a video files with .MOV format, everytimes I tried to open the video using the latest quicktime (7.7.1), i get this error

"Error -2048: Couldn't open the file  because it s not a file that QuickTime understands."

I tried the solution on this webpage "http://support.apple.com/kb/TS2535" and purchase the "The QuickTime MPEG-2 Playback Component" as the website recommended but I'm stil getting the same error message. I tried VLC and it didn't help either.

How are my next options ?


Quicktime, Windows 7
  • AeroQ Level 2 (210 points)

    Hello,

     

    Your quicktime file could be corrupt and may require a repair.

    Error -2048 means "no movie found". It refers to the "movie atom" that describes the media data inside the file. Probably the moov atom is missing.

     

    You can try to preview the .mov file with this web app:

    http://mp4repair.org/preview.html

     

    'I may receive some form of compensation, financial or otherwise, from my recommendation or link.'

     

    Regards,

    BJ