Macbook Pro (late 2011) won't recognize external drive

Hi all,


Looking for some advice. My new Macbook Pro (late 2011, running Lion) won't recognize my external hard drive. The drive is an ioSafe "rugged portable", which runs off USB (and doens't plug into the wall). It has a capacity of 750GB, and I would like to use as a Time Machine for backing up.


The drive works fine, and I've run numerous diagnostics when connected to an old ThinkPad. However, whenever I connect to my MBP, the drive just makes a spinning noise and gives no indication of being read by the machine. It does not appear in Disk Utility or in System Profiler.


I spent last night reformatting on the PC, and it shows as a blank drive on my ThinkPad. This morning, it still wouldn't read on the MBP. I did some research and it sounds like others have had a similar problem recently, so on a whim I brought it over to my old iMac, which is still running Snow Leopard. The iMac recognized the drive immediately, and prompted to use as a Time Machine.


I formatted the drive on the iMac to use the recommended Apple system (journaled), although for some reason it made me partition it into two. But it worked and is recognized by the iMac. Brought it over to the MBP, and it still will not recognize.


I've tried both USB ports, neither seems to work. Each works with other types of peripherals and other external hard drives. But if you read up on the "rugged portable", you'll understand why I want to use that as my primary backup.


  • Is this an issue with my MBP, or an issue with Lion?
  • Is there a method to resolve the issue?


Thank you in advance!


*Worth noting, I also ran diagnostics on the ioSafe from the working iMac, and everything checked out.

MacBook Pro (15-inch Late 2011)

Posted on Jan 16, 2012 9:13 AM

Reply
17 replies

Aug 23, 2013 7:28 AM in response to cyndielouwho

I have been having the same problem with an IO Safe and a late 2011 Macbook Pro since I have had the machine. The external drive connects sometimes and does not at other times. What is frustrating is to encounter this forum and see that Apple has known about this problem with USB 3 devices and yet I have had to dig and dig and try solution after solution to fix it. To to earlier posters who said that people should not complain, if that is a rant, so be it. I have tried the IO Safe and the cable on other computers and they work perfectly.


I have finally found a temporary, albeit slower, solution. Disconnect the USB 3 cable from the device and replace it with a standard USB 2. It worked-- at least for now.

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Macbook Pro (late 2011) won't recognize external drive

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