iTunes Match - Step 2 Freeze - Solved

Just resolved the apparent Step 2 freeze! Steps taken were as follows:


1. Stop iTunes Match in iTunes client;


2. Close iTunes client;


3. Restart computer from cold;


4. Start iTunes client;


5. Watch iTunes Match proceed through Step 1 to stall in Step 2;


6. List Music library on iCloud status - noted Songs marked 'waiting' and Songs marked 'duplicate in iCloud';


6a. Took backup of all Music files concerned;


6b. Using iTunes client deleted Songs with status shown in (6);


7. Repeated steps 1-4;


8. iTunes continued successfully through Steps 1, 2 and 3;


9. iTunes Match now reporting all Songs available in iCloud!


Please do try and report the results in this thread so we can see if this proves to be a general fix.


Note: Prior to this iTunes client had been left for 20+ hours with no change, apparently hung at iTunes Match step 2.

iTunes 10-OTHER, Windows Vista, iMatch giving inconsistent results

Posted on Jan 18, 2012 3:23 AM

Reply
48 replies

Apr 6, 2012 6:48 PM in response to mracole

How is it that we never hear from "Apple Support" on here? I just purchaced itunes Match and it freezes 25% into step one. I've been reading posts going back to November about this issue and I'm baffled as to why there has been no offical responce from Apple about this problem.


25% into step one and it stops, then my entire Mac Book Pro freezes one program at a time. I have to restart the computer everytime. I'm so ****** about this. Why release something that has problems and then never respond to how to resolve it.

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iTunes Match - Step 2 Freeze - Solved

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