mracole

Q: iTunes Match - Step 2 Freeze - Solved

Just resolved the apparent Step 2 freeze!  Steps taken were as follows:

 

1.  Stop iTunes Match in iTunes client;

 

2.  Close iTunes client;

 

3.  Restart computer from cold;

 

4.  Start iTunes client;

 

5.  Watch iTunes Match proceed through Step 1 to stall in Step 2;

 

6.  List Music library on iCloud status - noted Songs marked 'waiting' and Songs marked 'duplicate in iCloud';

 

6a.  Took backup of all Music files concerned;

 

6b.  Using iTunes client deleted Songs with status shown in (6);

 

7.  Repeated steps 1-4;

 

8.  iTunes continued successfully through Steps 1, 2 and 3;

 

9.  iTunes Match now reporting all Songs available in iCloud!

 

Please do try and report the results in this thread so we can see if this proves to be a general fix.

 

Note:  Prior to this iTunes client had been left for 20+ hours with no change, apparently hung at iTunes Match step 2.

iTunes 10, Windows Vista, iMatch giving inconsistent results

Posted on Jan 18, 2012 3:23 AM

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Q: iTunes Match - Step 2 Freeze - Solved

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  • by mracole,

    mracole mracole Jan 19, 2012 9:01 AM in response to roebeet
    Level 4 (1,085 points)
    Jan 19, 2012 9:01 AM in response to roebeet

    Given the nature of the service outtage these results are to be expected.

     

    As the infrastructure load eases, it will encourage many to immediately try to match new Songs.

     

    We should anticipate several days of apparently intermittent service.

     

    That said, my library and iTunes Match continues to operate without issue!

  • by mhowell720,

    mhowell720 mhowell720 Apr 6, 2012 6:48 PM in response to mracole
    Level 1 (0 points)
    Apr 6, 2012 6:48 PM in response to mracole

    How is it that we never hear from "Apple Support" on here?  I just purchaced itunes Match and it freezes 25% into step one.  I've been reading posts going back to November about this issue and I'm baffled as to why there has been no offical responce from Apple about this problem.

     

    25% into step one and it stops, then my entire Mac Book Pro freezes one program at a time.  I have to restart the computer everytime.  I'm so ****** about this.  Why release something that has problems and then never respond to how to resolve it.

  • by DrEvil5501,

    DrEvil5501 DrEvil5501 May 7, 2012 7:20 AM in response to mhowell720
    Level 1 (0 points)
    May 7, 2012 7:20 AM in response to mhowell720

    Totally agree. this has completely tken the shine off my new ipad!

  • by worshipthe1,

    worshipthe1 worshipthe1 Jun 28, 2012 5:33 AM in response to mhowell720
    Level 1 (0 points)
    Jun 28, 2012 5:33 AM in response to mhowell720

    welcome to the "post Jobs" era where "I can't get no satisfaction"...

     

    having constant problems in Step 2 here for 24 hours... now really second guessing my use of $25 for a service that is clearly still in BETA, with a company that is in denial and has serious software and customer service issues!

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