iTunes keeps asking for my password twice each time I launch it!

Question

iTunes keeps asking for my password twice each time I launch it!

Hello there guys.

I know it's probably not a real malfunction but it's nonetheless annoying. Each time I launch iTunes it asks for my iTunes account password, twice. Does anyone know why?

If I log out of the iTunes store it stops asking me but I didn't have to do that in the past.

It's still happening with iTunes 10.5.3 and I can't seem to get rid of it any other way than the one described above.

Is there something wrong with the preferences maybe?

Thanks for any tips.

Henning

Posted on Jan 19, 2012 10:00 AM

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Answer 1

Best reply

Henning Langen Author

Level 1

17 points

Jan 19, 2012 11:58 AM in response to Henning Langen

Jason posted a reply to my question earlier referring me to an Apple support article:

iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

Unfortunately he seemed to have deleted his post again. However. The trick explained in this article seems to have lifted the curse. iTunes is not prompting me for my password all the time anymore.

I want to thank Jason for his help 😉.

Cheers,

Henning

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Answer 2

Jan 21, 2012 9:27 AM in response to Henning Langen

No!

I spoke too soon. A few reboots later the problem is back again 😟.

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Answer 3

LouBu

Level 1

0 points

Feb 23, 2012 10:43 AM in response to Henning Langen

I'm not sure if anyone else has still been having this issue, but it appears that I solved the pesky password pop-ups (twice everytime I launched iTunes) by deleting the preferences file and restarting iTunes:

userfolder/Library/Preferences/com.apple.iTunes.plist file

As a reminder if you're on OSX Lion, you can access the invisible Library folder by holding down the option key while going to the "Go" menu while on the Finder desktop.

Hope this helps someone else. It drove me crazy for months!

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Answer 4

Feb 23, 2012 1:00 PM in response to LouBu

Hey and thanks for your reply.

I tried to delete com.apple.iTunes.plist and it worked, but only once. After a reboot iTunes started to ask for my password again. 😐

So far the only solution that seems to help is to log out from the iTunes Store completely.

I'm glad that it worked for you. I guess I have to keep trying for now.

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Answer 5

Feb 23, 2012 4:37 PM in response to Henning Langen

This problem haunts me as well. Just a few minutes ago, I submitted some feedback to Apple around this and decided to see if there were any recent discussions on it — hopefully with a solution. First page of discussions it came up but unfortunately, no real solution.

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Answer 6

HACKINT0SH

Level 5

5,804 points

Feb 23, 2012 5:04 PM in response to Ken Keller1

I would theorize at this time, perhaps it's an issue with the keychain?

Try going to the utilities folder, and run Keychain Access. Delete the iTunes pw from the entry.

Maybe try the First Aid first...

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Answer 7

Feb 25, 2012 9:17 AM in response to HACKINT0SH

There isn't any item in my keychain that is related to iTunes.

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Answer 8

Feb 25, 2012 9:32 AM in response to HACKINT0SH

I've got the same problem Ken has.

There isn't any iTunes item in my keychain. 😕

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Answer 9

LouBu

Level 1

0 points

Feb 26, 2012 9:53 AM in response to Henning Langen

Sigh, yes the problem came back after after a few days. 😟

I have noticed something interesting: it never happens when I have Wi-Fi turned off.

I'm wondering if this issue is related to having multiple iTunes Libraries? I have two on my mac, one for home and one for work (to sync apps for testing and devlopment). Does everyone else here have the same set-up?

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Answer 10

Feb 27, 2012 11:27 AM in response to LouBu

LouBu wrote:

Sigh, yes the problem came back after after a few days. 😟

I have noticed something interesting: it never happens when I have Wi-Fi turned off.

I'm wondering if this issue is related to having multiple iTunes Libraries? I have two on my mac, one for home and one for work (to sync apps for testing and devlopment). Does everyone else here have the same set-up?

I can't say something about multiple iTunes Libraries. I have only one. But I can honestly say I got the password problem with both WiFi turned on and turned off. So I don't think this has anything to do with it.

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Answer 11

Mar 6, 2012 6:35 PM in response to Henning Langen

I have but a single library.

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Answer 12

Rich S

Level 1

11 points

Apr 28, 2012 4:07 PM in response to Henning Langen

I was able to resolve this problem by opening the Preferences in iTunes, then on the Advanced tab clicking the Reset Warnings and Reset Cache buttons:

I then quit out and opened iTunes again. One of the side-effects is that it will slow down the iTunes Store temporarily (at least when I was viewing my Wish List), while it rebuilds cache, but other than that, it solved my problem.

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Answer 13

Apr 28, 2012 6:29 PM in response to LouBu

Thanks - that works for me 😎

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Answer 14

Apr 30, 2012 10:52 PM in response to Rich S

Unfortunately this did not work for me. :(

I have have the same problem

https://discussions.apple.com/thread/3874095?answerId=18255630022#18255630022

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Answer 15

Apr 30, 2012 11:56 PM in response to ernst1000

None of the solutions described in this tread worked for me, but it seems to be a bug in connection with Safari cookies as described in this tread (solution described by 'Livebox', thanks a lot). This woked for me:

https://discussions.apple.com/thread/3493177?start=135&tstart=0

I disabled Safari to automaticaly 'Remove all website data' - this worked immediately on both my machines.

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