replacing "ditto" utility

I'm having trouble installing PhotoShop Elements 10 on my 27"iMac. The installer fails to initialise. I'm in contact with the support staff of Adobe, and we seem to be narrowing the problem down. The exact same issue is described in this thread in the Adobe forum:


http://forums.adobe.com/message/2813812


The guy that had the problem apparently figured it out by "replacing the ditto utility" (see screenshot),

User uploaded file

but doesn't elaborate on what he did. Anyone on here has any idea on what he did and how I should replicate the action? I could wait for the Adobe team to get back to me, but I figured let's be a bit more pro-active...


Thanks,


Erik

iMac, Mac OS X (10.6.8)

Posted on Jan 26, 2012 5:21 AM

Reply
27 replies

Jan 26, 2012 11:53 AM in response to DutchGuy Design

There should be nothing wrong with your ditto. The basic syntax is,


ditto source desitnation


to copy a source to a destination (file or folder).


What are the pathnames for your source and destination? Do they have any special characters or spaces in them? I ask because my guess is that the installer in question is probably not quoting the source and destination pathnames correctly. I've seen that problem with them before in the adobe flash installer (it was fixed a few years ago however).

Jan 26, 2012 12:04 PM in response to X423424X

X (is it okay I call you X),


that's apparently how the syntax should work, yeah, but it doesn't. Terminal reports no errors, but the file will not copy to the destination folder. Mind you, I created a brandnew, simple file and a new, empty folder to try this, and it doesn't work.

Adobe's support people came to the conclusion that the ditto utility is corrupted, and should be replaced. Then they declared the problem "fixed" (though, obviously it's not, but it does seem like there's nothing wrong with their product, so I guess they're right in telling me to go take a running jump, but I would have appreciated some instructions on how to replace the utility. I mean, c'mon, they have the answer, don't they, would it kill them to tell me...but I digress...)


Anyways, I'm looking for a way to replace the ditto utility, but I don't know how...


Any light you could help shed'd be greatly appreciated...


Erik

Jan 26, 2012 12:35 PM in response to X423424X

Adobe sent me this:


" There is the following error in the log:

[FATAL] Setup - Unable to copy PDAppFlex.swf one level up.


There is exact same issue on the Adobe user forum: http://forums.adobe.com/message/2813812


So to test if the issue is on ditto, do the following:

Goto /Applications/Utilities and launch Terminal application. This will open a window and show you the command prompt like machine-name: user$. ditto is a command to copy files, so type ditto then drag a file to the terminal, and drag a folder to the terminal. This will create a command similar to -

ditto /Users/username/Desktop/fileToCopy.txt /Users/username/Desktop/folder/

Now hit return to run the command. If the command succeedes you will not see any error on the terminal and the file (as fileToCopy.txt) will get copied to destination folder (as /Users/username/Desktop/folder/)


In case you see any error on the terminal or the file is not getting copied to the destination folder, 'ditto' might be corrupted. "


So that's what I did. Result in the screenshot...

User uploaded file

User uploaded file

In the discussion on the Adobe forum, there was some mention of using a space between ditto and the file that should be copied, and between the file and the destination folder, so I paid special attention to that, but no dice either way.

Jan 26, 2012 2:56 PM in response to DutchGuy Design

Type the two words in terminal, which ditto. It will tell you the path of the ditto you are actually using. Should be in /usr/bin.


In the discussion on the Adobe forum, there was some mention of using a space between ditto and the file that should be copied, and between the file and the destination folder, so I paid special attention to that, but no dice either way.


There always should be one or more spaces between the command and its arguments and between the arguments themselves. The command you show earlier looks ok and you are saying that when you did that you did not find the file (I assume it is a file) testfile1.odt inside the folder (I assume that was a folder already on your desktop) testfolder?

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replacing "ditto" utility

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