Has anyone experienced download failure with Fringe Season 4 Enemy of My Enemy episode?

I get this EXACT error on this episode and it stops for me at around 500.2mb. I have reported this to Apple now and see if I get a response. Everything else downloads fine.

Same here - the SD version downloads fine. It's only the HD version that stops around 500MB. I went and tried deleting the temporary files iTunes created for this file and start from scratch, but that didn't work. There has to be an issue with the file itself.

I'm having the same problem. And there is another discussion on the same problem. I have notified iTunes store support and received a credit for the episode. But the issue appears to be with the file. I confirmed that I could log onto my account, I downloaded other iTunes content including other TV episodes. I confirmed firewall settings and even temporarily disabled my virus protection. After each failure I moved the downloads folder to the trash, closed and reopened iTunes, and experienced the problem again. I most recently tried Preferences/Advanced/Reset all dialog warnings and Reset iTunes Store cache and restarted iTunes. All without success. BTW, I could stream the HD version on AppleTV but noticed a quality anomaly, sorry can't remember the exact moment.

IMac, OS 10.7.2, iTunes 10.5.3 (3)

This error just started this weekend for me too. I removed Symantec Internet Security and the problem was resolved.

Symantec apparently did an update this weekend that broke the iTunes download for TV shows.

I was getting the "-50" and "8008" errors before I removed Symantec. Now, off to the Symantec forums to complain to them. :-)

I'm not sure if that's all there is. My problems started on January 25, earlier than this weekend. Although I did not physically remove my Symantec product, Norton Anti Virus 12.1, I did disable virus protection and vulnerability protection while trying to download the Fringe HD file. And with Anti Virus up and running, I did download the latest Fringe episode this weekend, both HD and SD, as well as four other TV episodes. I still believe that the problem is in the file and wish that someone at the iTunes store could check to confirm. After reading other discussion threads, I've tried a few other tricks and gotten some other results, an err = -8008 message or an interruption that puts me at a different stop point than 500.2 MB, but I always end up where I started with the err = -50 and the 500.2 MB stop point.

I'm trying it again now, as I write, with the protections disabled...and it just failed again!

Just disabling the Symantec anti-virus and firewall did not work for me. I had to remove the installation.

Hope this helps ! :-)

Same problem here, HD Enemy of my Enemy chokes at 500.2MB.

I have no problems downoading any other episodes, or any other shows.

The SD version downloads just fine, but I paid for the HD version, and would really like to be able to watch it.

Just wanted to mention that I'm experiencing exactly the same problem as everyone else here—only the HD version of this one episode fails, and it fails every time (I've tried on 3 Macs) at 500.2 or 500.3 MB. I wrote to Apple support and got their standard boilerplate message assuring me that it must be one of many user errors, and I've written back to assure them that I checked all that and it wasn't. (Unlike some folks here, I don't have Symantec Internet Security, or any similar software, installed.) Haven't yet received any follow-up communication.

Here's hoping Apple figures it out soon.

I am having exactly the same problem downloading the HD episode specifically. I have raised it with Apple support.

Update: I have now successfully downloaded the HD version of "Enemy of My Enemy." However, I can't say what happened to make this possible.

After complaining to Apple and failing to get any meaningful response, I waited about 12 hours and then tried again to resume the download with Store > Check for Available Downloads and again got the same -50 error message. Tried a few times, in fact.

Then, just for fun, although I'd already tried this several times previously, I quit iTunes, deleted my ~/Music/iTunes/iTunes Media/Downloads folder, and reopened iTunes. Then I again chose Store > Check for Available Downloads. While the download was in progress, I paused it and resumed it several times, because it seemed to be going very slowly and sometimes I've found that when I pause and resume, downloads go more quickly afterwards. That was the case again with this file. Once it was going at a good clip, I held my breath as it approached the 500.2 MB mark, but the download just zipped right past and continued all the way to the end.

It may have been that Apple actually listened to us and fixed a broken file on their end. (However, even if so, something is still not right, because we shouldn't continue getting the -50 error messages when we try to resume partially downloaded files.) Another possibility, and this is purely speculation, is that when you pause and resume, sometimes the download resumes from a different server. If that is the case, then it's conceivable that at least one server has always had a broken file and at least one has always had a good version, so that it was, and is, the luck of the draw as to which version gets sent to whom. But again, that's just a wild guess.

Good luck to all those still trying to download the file!

Hey Everyone,

I as well have had an issue downloading this particular episode of this particular show, in fact since i purchased the season pass, the next episode after Enemy of My Enemy downloaded just fine. I have gone back and forth with iTunes support trying various things (non of which worked) for the past few days.

Yesterday I recieved an email saying that the episode has been sent to the iTunes engineering department to see whats up. They reccommended checking back in about a week or two, and the episode shold be fixed and issues addressed.

I will say this though, the support via email from iTunes was stellar, they actually took into account what i tried, and what i was telling them was not working (rather than just hearing, "this should work" etc). They were prompt and shaped their ideas to my issues, rather than just send me to a link that could be found online. In short, they were actually invested in solving the problem.

Hope any of that provided some help.

I also raised this with customer services, and after replying to their standard response including a link to this discussion, I was refunded the full amount for the entire season immediately with no fuss.

I've had this level of service before, and I think a combination of being a long-time customer (I have bought at least 50 TV series from iTunes over the last 5 years and maybe double that in Albums in the last 8 years) and being very polite to the customer service person, contributed to that result.

I have the same problem as all of you and iTunes refunded me for "Enemy of My Enemy" a week ago. I repurchased the episode again thinking it should be fixed by now since it's about two weeks since the episode was made available. SD version of the episode still downloaded fine. HD version of the episode stopped and gave me "err=-50" when I was at 440 MB into the file, which is even worse than before when it was able to reach 510 MB before stopping. Has anyone been able to successfully finish downloading the HD version of "Enemy of My Enemy"?