Ex display warranty

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Level 1

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Ex display warranty

I have the chance to buy an ex display macbook pro for £900 from a local PC World. It has a few small scratches on the lid but otherwise is perfect.

They say it will have a 12 month warranty but i worry that it may have been registered by the store.

Surely that way Apple will only honor the remainder of the 12 month warranty. I know i can take it back to PC World in the next year but i would rather deal with Apple should i have any problems.

So, how does this work...is it likely to be registered by the store and, if not, would my warranty begin when i register through itunes even if this machine is 6-8 months old?

If it has been registered how do i get a 12 month warranty with Apple? Do i have any grounds to ask for applecare for an extra 12 months?

Posted on Jan 28, 2012 2:29 PM

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Answer 1

Jan 28, 2012 4:25 PM in response to splinters69

the 1 year Apple warranty starts from the day it was first bought by someone.

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Answer 2

Jan 28, 2012 2:39 PM in response to splinters69

you would have the remainder of the existing 1 year warranty, and can purchase AppleCare before the machine reaches one year in age to extend the warranty an additional 2 years with phone support as well.

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Answer 3

splinters69 Author

Level 1

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Jan 28, 2012 3:34 PM in response to shldr2thewheel

Thanks for the replies but i am aware of both of those options there. However, i am still puzzles how the store can offer a 12 month warranty if the apple support does not have 12 months left. Lets say it has been registered and there is 6 months left. If it became faulty in 9 months how would it be fixed? I dont want to wait weeks for a repair as Pcworld try to fix this rather than apple. If it has not been registered in the store would i get a full 12 months from when i register it despite the fact it has been used for several months?

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Answer 4

CMCSK

Level 6

11,452 points

Jan 28, 2012 3:45 PM in response to splinters69

However, i am still puzzles how the store can offer a 12 month warranty if the apple support does not have 12 months left.

You should discuss your concerns with the stores manager and if necessary confirm with Apple Care or Apple Customer Relations.

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Answer 5

steve359

Level 6

17,187 points

Jan 28, 2012 3:51 PM in response to splinters69

You can ask the same question all night, and we can offer the same speculation all night.

But only the store where you buy it can tell you and provide proof in writing whether or not Apple will honor any part of the initial 1-year warranty or will allow you to buy the AppleCare extension.

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Answer 6

splinters69 Author

Level 1

0 points

Jan 28, 2012 3:57 PM in response to steve359

Thanks guys, will put the serial number in tomorrow and see what it says. One question unanswered though, does warranty start when it is first registered online regardless of how long it has been used on display?

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Answer 7

wjosten

Level 10

95,369 points

Jan 28, 2012 2:38 PM in response to splinters69

Plug the SN in here, this will tell you if any warranty remains or if you can still purchase AppleCare:

https://selfsolve.apple.com/agreementWarrantyDynamic.do

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Answer 8

Jan 28, 2012 3:47 PM in response to splinters69

the store can offer whatever length warranty they want, as long as they assume responsibility. Any warranty THEY offer has nothing to do with Apple.

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