ipad 2 no longer takes screenshot

Question

Level 1

1 points

ipad 2 no longer takes screenshot

I'm a big screenshot taker, and for some peculiar reason i can no longer take screenshots on my ios5 ipad2.

I'm not exactly sure when this happened, and can only guess that it's because I've installed a conflicting app or something. The reason I say this, is because independently, both the home and standby button still work fine.

It's very perplexing.

Unfortunately, the nearest apple store is distance away, thus hoping someone out there has experienced the same issue and found resolution.

It's probably worth noting observations and resolutions I've already attempted to no avail

Apps/updates that I installed around the time I first noticed this occuring including evernote, skitch, html egg to name but a few). I'm not blaming them, but just adding them on the offchance a searcher has similar probs.
Closing all apps
Rebooting (holding both btns till it goes black and the apple icon reappears)
Changing the order in which i depress each button
Changing the time between the depress and release
I also have an iphone4 on which i can take screenshots without problem
I have no other issues with the ipad

Any help much appreciated.

iPad 2, iOS 5.0.1

Posted on Jan 31, 2012 1:15 PM

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Answer 1

paulcb

Level 6

19,245 points

Jan 31, 2012 1:49 PM in response to jeffrayner

I know you know how but... humor me and try this, precisely, in order...

1. Press and hold the Sleep button.

2. Quickly press and release the Home button. (your screen will flash)

3. Release the Sleep button.

The image should be in your Camera Roll

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Answer 2

jeffrayner Author

Level 1

1 points

Jan 31, 2012 3:27 PM in response to paulcb

Alas, the assertiveness gave me a glimmer of hope... but nada!

PS i also read that there was a multi-tasking gestures issue that may cause this. But again, nothing from my end.

PPS i've also heard of some general>accessibility>assistive touch> cause. Yet again, no dice!

PPPS yet more proof of the buttons working... if i do as you say, yet press the home button twice within about a second (so not a true double click), the home button does its thing of backing up a level. And as soon as I release the sleep, it goes to sleep! = both are doing their independant jobs, just no joint screenshot

;(

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Answer 3

paulcb

Level 6

19,245 points

Jan 31, 2012 3:30 PM in response to jeffrayner

Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

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Answer 4

jeffrayner Author

Level 1

1 points

Feb 1, 2012 10:58 AM in response to paulcb

not sure if you saw this in my initial comment, but I've already tried all the usual steps

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Answer 5

Feb 1, 2012 1:46 PM in response to jeffrayner

Jeff... Thanks for posting this. You are not alone. I am having exactly the same problem. I have tried all combinations of the two switches. Does not work! Same ipad2 and 5.01 software. Have not tried sledge hammer or heating torch yet. Any help with where the conflict may be, would be appreciated.

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Answer 6

jeffrayner Author

Level 1

1 points

Mar 1, 2012 1:44 PM in response to Bigmackatta

another thing i've heard yet can't completely confirm is that it could be due to the installation of "good for enterprise", which apparently allows IT the ability to disable the screenshot mode.

I've got a ticket into my IT dept to check this and will get back with an update

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Answer 7

jeffrayner Author

Level 1

1 points

Mar 1, 2012 1:46 PM in response to jeffrayner

This post may help, although i have sooo much work on my ipad and in multiple apps, i'm concerned i'll lose it all. If anyone in the same boat, wants to give it a try and report back, it would be appreciated

Herschwolf

Re: iOS 4.1 Screenshot not working

Dec 20, 2010 7:43 AM (in response to KRTNYC)

I was able to get my screenshots working again, but I had to delete the DCIM folder to do it which I know isn't a supported option here since you have to jailbreak to do that. The option that I would suggest is to sync your pictures up with iTunes and save the pictures you want to keep. Then you can delete every picture from your phone and take a backup AFTER. Restore in DFU and try again, otherwise you can restore in DFU and start a new phone and put your pictures back on the device as needed.

The error is due to a failure in the DCIM folder to properly render your pictures. This can be due to a misconfigured database file (I believe it's a SQLite database) and the iPhone cannot render "old" info properly due to this misconfiguration. Not sure why this is related to new screenshots outside of them not being placed in the same location as a Camera image is.

Let me know if this helps, like I said I had to delete my DCIM folder for things to be corrected.

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Answer 8

jeffrayner Author

Level 1

1 points

Mar 2, 2012 6:39 AM in response to jeffrayner

Source of the problem identified: Good for Enterprise is the culprit

I noticed the "disabled screen capture" restriction from:

Settings>General>Profiles>Good Mobile Messaging>More Details>Restrictions

Important Note

Deleting the app, does not fix the problem

If you want to do a screen capture you'll need to click on the "Remove Profile" option under the "Good Mobile Messaging" area of

Settings>General>Profiles>

The second you remove it, the screen capture works again.

🙂

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Answer 9

Mar 3, 2012 6:32 AM in response to jeffrayner

Jeff,

Thanks for the update. Looks like I have something similar going on. Don't have Good Mobile Messaging but have Good Reader. Will need to have IT investigate as well.

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