I have just installed the recommended updates which has resulted in Suitcase no longer being able to open. I am running 10.6.8. I am on a deadline so would be grateful for some help!

Question

Level 1

0 points

I have just installed the recommended updates which has resulted in Suitcase no longer being able to open. I am running 10.6.8. I am on a deadline so would be grateful for some help!

I would be grateful if I could get some help regarding Suitcase. I just installed three updates that were recommended (one was for iTunes, another a security update and to be honest, can't even remember what the third one was for). Anyway, after two restarts I can no longer run Suitcase which is a bit of a disaster as I working to deadline and I need Word and Quark XPress.

What can I do? Suggestions most welcome with urgency!

Many thanks,

kkb

iMac, Mac OS X (10.6.8)

Posted on Feb 2, 2012 3:44 AM

Reply

Answer 1

Best reply

a brody

Level 10

82,941 points

Feb 2, 2012 5:36 AM in response to kkb118

Never install an update while working on a deadline.

Never install an update without a backup.

Always make sure your system updates are known to be compatible with all your mission critical applications before updating your system.

Your best choice now, is to backup your mission critical documents first, if you don't already have a backup, erase and install your system, install your mission critical applications, and bring over the mission critical documents.

In the future always follow these steps when upgrading*:

http://www.macmaps.com/upgradefaq.html

Reply

Answer 2

WZZZ

Level 6

13,220 points

Feb 2, 2012 5:43 AM in response to kkb118

Might also want to have a look at my post here.

https://discussions.apple.com/thread/3704372?tstart=0

Reply

Answer 3

Kurt Lang

Level 9

58,146 points

Feb 2, 2012 6:13 AM in response to kkb118

Download and run Extensis' Suitcase Fusion 3 Removal Tool. Then reinstall Suitcase from your original disks or purchased download.

Note that you will lose all font sets and fonts stored in the vault. Also note that this may not fix the issue with SF. The updates you applied may have exaggerated problems the hard drive already had, which we see frequently on these forums.

Reply

Answer 4

a brody

Level 10

82,941 points

Feb 2, 2012 6:23 AM in response to kkb118

Blink! Did you put HT3874 in your subject line? Your signature says you are running 10.6.8, yet HT3874 is about the 10.6.2 update. What are you actually running? Or is this a bug in the Discussions board. If it is, I'll alert a moderator.

Reply

Answer 5

Kurt Lang

Level 9

58,146 points

Feb 2, 2012 7:06 AM in response to a brody

Good catch, a!

Reply

Answer 6

kkb118 Author

Level 1

0 points

Feb 2, 2012 8:27 AM in response to Kurt Lang

Hi there

Thank you for your response – I am running 10.6.8 (apologies for any confusion if I didn't make it clear in my earlier post).

I have just returned from a meeting so was pleasantly surprised to see so many responses. And I normally *do* know better and in my old job I would have never updated whilst on a deadline. Somehow working from home (only my second week) has made me forget all the rules!

I am a bit scared of removing anything or reinstalling at the mo. But I will look into it. I feel quite out of touch with how Macs operate now (I was clearer about OS9). But thank you and fingers crossed that it works!

Reply