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Question: after Security update 2012-001 cannot save any Office 2004 file

I installed the Office 2012-001 Security Update on a MacBook Pro running Macos 10.6.8

After that, I opened an attached Excel file from an email (received with Entourage), I performed some formula changes and wanted to save the document with a different name. I saw some changes to the screen as if the File saving Window would appear, but instead the whole program crashed. I could not perform any further changes to the file, basically all of the menus were blank, including the Quit menu. I had to Force quit the program. I thought it was only Excel, but Word also behaves the same. I am able to open any Office file with the corresponding Pages-Numbers program and save the file in the appropriate Office format, but I cannot perform any changes using the Office programs. I am writing this question here on the Apple Support Communities because I am almost sure that this behavior happened after I installed the Security Update 2012-001. After reading some of the latest support questions, I performed a Permissions repair on the StartUp disk but nothing changed.

Any suggestions will be very much appreciated.

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I believe that this update from Apple should work. If you experience any issues, make sure to post them here and let me know, or let me know via educate-it.org. We released a new build of our installer package that contains more frameworks tied to the previous Rosetta break. Apple's should be based on our initial release so I am expecting some e-mails over the weekend that it didn't resolve all of the issues, but only time will tell. I would say run it and see if it works. I tested it on my MacBook Air and FileMaker Pro 7 opened right up and didn't crash on me so I would guess that it's working correctly.

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Feb 2, 2012 10:42 AM in response to Rohin Hattiangadi In response to Rohin Hattiangadi

Greetings All;

I have an older version of Photoshop (v. 8.0) that no longer functions properlly since yesterday's Security Update.

I can open and modify existing files, but can't save the changes. I can create a new Photoshop file, but can't save it. The issue is the same on my MacBook Pro and MacPro Tower (both running 10.6.8).


Syd Rodocker

iTunes U Administrator

Tennessee State Department of Education

Tennessee's Electronic Learning Center

Feb 2, 2012 10:42 AM

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Feb 2, 2012 12:04 PM in response to mancinrob In response to mancinrob

I am having the same problem with Word and Excel. It is exactly as you describe, all the way to having to use Force Quit to exit. I did find when I reopened the program that auto-recover had saved three-fourths of the work I had done, but when I went to save the auto-recovered version, the exact same thing happened - crash!


I also tried copying an older document, removing its contents and typing what I wanted to save, but this method didn't work either.


I hope someone who can do something about it is reading these!

Feb 2, 2012 12:04 PM

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Feb 2, 2012 12:13 PM in response to speravi In response to speravi

Fortunately I have a steady ongoing time machine backup to an external drive... I have one from 11Pm last night... now in the process of restoring from that backup (using snow leopard install disk - one of the main screen menu items)

Wish me Luck!

p.s. If your issue is not time critical I assume Apple will get around to resolving this but perhaps this is one good way to force everyone to migrate to Lion??

Awful mess - good luck everyone...

Feb 2, 2012 12:13 PM

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Feb 2, 2012 3:05 PM in response to Delox In response to Delox

Howdy,



Here is a fairly simple way you can restore you system and restore you applications functionality again, if you don't have a recent clone or good Time Machine backup that you can restore from.



- You first start by reinstalling your OS X 10.6.x, this will preserve all your user data, your applications, no worries there.



- Then install the Mac OS X 10.6.8 Update Combo v1.1 (links provided below)



- Make sure you're printers are showing up correctly in your system preferences, if not, re-add the printers



- Then finally, run the Apple Software Update (by pulling down the Apple Menu), and install any and all remaining updates, except do not then re-install the Security Update 2012-001. It is possible that you may have to reboot after installing some of the updates, and you may even need to run it a 2nd time to make sure that you've got all updates, except NOT the Security Update 2012-001.



Links for 10.6.8 Update Combo v1.1:



http://support.apple.com/kb/DL1399

or the link to directly download this 1.09GB combo updater:

http://support.apple.com/downloads/DL1399/en_US/MacOSXUpdCombo10.6.8.dmg




Cheers,


Daniel Feldman

=======================

MacMind

Certified Member of the

Apple Consultants Network

Apple Certified (ACHDS)

E-mail: Dan@MacMind.com

Phone: 1-408-454-6649

URL : www.MacMind.com

=======================

Feb 2, 2012 3:05 PM

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Feb 2, 2012 3:25 PM in response to Daniel Feldman In response to Daniel Feldman

Also:


Apparently some are reporting that this causes the older PowerPC (PPC) applications that are supported in 10.6 via 'Rosetta' to crash upon attempting to open/save/print using any dialog box, or fail in other similar ways such as simply not printing or quitting, or freezing/hanging/crashing of the application.



You might wish to read:

http://www.macintouch.com/readerreports/snowleopard/index.html#d02feb2012



If you are unsure if you are still using PowerPC apps, if the application is currently running, look under the 'Activity Monitior' (in Applications -> Utilities), or alternatively you could check in the System Profiler, Applications. Check the column "Type".


Here is a fairly simple way you can restore you system and restore you applications functionality again, if you don't have a recent clone or good Time Machine backup that you can restore from. If you do, restore from your backup prior to having installed the Security Update 2012-001.



Time Machine restore: http://support.apple.com/kb/ht1427

If you are restoring a backup made by a Mac to the same Mac



With your backup drive connected, start up your Mac from the Lion recovery partition (Command-R at startup) or Mac OS X v10.6 installation disc. Then use the "Restore From Time Machine Backup" utility. Select the backup prior to your issues, and it will be restored back to the state it was in at that time.




Cheers,


Daniel Feldman

=======================

MacMind

Certified Member of the

Apple Consultants Network

Apple Certified (ACHDS)

E-mail: Dan@MacMind.com

Phone: 1-408-454-6649

URL : www.MacMind.com

=======================

Feb 2, 2012 3:25 PM

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Question: after Security update 2012-001 cannot save any Office 2004 file