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mancinrob Author

Level 1

0 points

after Security update 2012-001 cannot save any Office 2004 file

I installed the Office 2012-001 Security Update on a MacBook Pro running Macos 10.6.8

After that, I opened an attached Excel file from an email (received with Entourage), I performed some formula changes and wanted to save the document with a different name. I saw some changes to the screen as if the File saving Window would appear, but instead the whole program crashed. I could not perform any further changes to the file, basically all of the menus were blank, including the Quit menu. I had to Force quit the program. I thought it was only Excel, but Word also behaves the same. I am able to open any Office file with the corresponding Pages-Numbers program and save the file in the appropriate Office format, but I cannot perform any changes using the Office programs. I am writing this question here on the Apple Support Communities because I am almost sure that this behavior happened after I installed the Security Update 2012-001. After reading some of the latest support questions, I performed a Permissions repair on the StartUp disk but nothing changed.

Any suggestions will be very much appreciated.

Posted on Feb 2, 2012 7:21 AM

95 replies

SydVideo

Level 1

0 points

Feb 2, 2012 4:24 PM in response to mancinrob

I have the same very frustraiting problem. Daniel - thank you for the work-around -but curious if anyone has heard an official statmement from Apple regarding their official fix to the problem.

I refuse to buy a new version of Office that doenst run under Rosetta etc, especially after now burning $500 in lost time on this new Apple-created problem.

This is not the quality we expect from Apple.

Proper testing before software is released is part of the cost of developing software, if you cannot test it, you should not be releasing it.

Feb 2, 2012 4:30 PM in response to SydVideo

You are very right, Syd. This is NOT the quality we expect from Apple.

I have a Time Capsule, but unfortunately I do not back up my entire system--only document files. I have my application software, and my OS discs are somewhere. . . .

But I hate to reinstall the OS and go through all of that because of some alpha-hotel's carelessness in releasing an update that they SHOULD'VE KNOWN would cause this kind of chaos.

I hope there are heads rolling out the door for this.

--Flying and Writing in Texas--

theo23

Level 1

4 points

Feb 2, 2012 4:47 PM in response to mancinrob

I have exactly the same problem as described by everyone previously. I depend on Office 2004 for my work. 2008 & 2011 are awful and it I see no reason to upgrade. Anyone else thinking this is Apple's way of forcing all of us to abadon our Rosetta programs once and for all?

SydVideo

Level 1

0 points

Feb 2, 2012 4:56 PM in response to Flying Writer

Yes - it is like going to your car mechanic to, say, - change your oil, and by-the-way, your steering doesn't work afterward- but hey, your oil is better... grrrrr

baltwo

Level 9

62,374 points

Feb 2, 2012 5:03 PM in response to Flying Writer

Too bad no viable backups. I was back up and running within six minutes. Five minutes to restore my clone and one minute for two restarts.😉

abigguy

Level 1

0 points

Feb 2, 2012 5:07 PM in response to Daniel Feldman

Thanks for the advice. I reinstalled and my Word 2004 is working fine again. Have not tried my other "old" apps.

Akopman

Level 1

9 points

Feb 2, 2012 5:11 PM in response to mancinrob

I had the same problem as everyone else. Office 2004 would not save documents after security update. Fortunately I had a 2 day old "Super Duper" clone, but it took me the whole morning to figure out that the problem originated with Apple and not a corrupted HD or application.

The moral: ALWAYS do a clone backup before doing anything that modifies the operating system. Time Machine is not an adequate answer.

Shame on Apple!!!

Feb 2, 2012 5:37 PM in response to Daniel Feldman

This is great! THANK YOU!!!

ds store

Level 7

30,815 points

Feb 2, 2012 5:54 PM in response to mancinrob

Backup files off the computer (not TimeMachine) and disconnect.

If you have TM, or a option key bootable clone use that to erase and restore from.

If not, c boot off the 10.6 disk, use Disk Utility to >Repair Disk and Permissions, (do not format or erase!!) and simply re--install 10.6

Note: If Disk Repair gives a error that is not repaired, then you have to consider erasing the drive (with Zeros) and try reinstalling 10.6 fresh or replacing the drive.

Reboot and log in, update to 10.6.8, it should not include the security update at this time (second pass it might show) because it was just released and they might need to pull it. (they need to pull it)

When you reboot, make sure to reinstall any programs that installed kext files into OS X, you'll know, they won't work.

If you get gray screen, hold the shift key and update your installed software so it's compatible with 10.6.8.

Learn how to clone here

http://www.bombich.com/get_ready_for_lion.html

TM help here

http://pondini.org/OSX/Home.html

Learn how to make copies of your 10.6 disks here

http://www.walterjessen.com/make-a-bootable-backup-snow-leopard-install-disc/

Learn how to make a bootable SL USB

http://www.maciverse.com/install-os-x-snow-leopard-from-usb-flash-drive.html

Learn which programs ARE NOT compatible with Lion

http://roaringapps.com/apps:table

Long live the Snow Leopard. 🙂

Feb 2, 2012 6:14 PM in response to RT11 guru

http://www.educate-it.org/content.php?130-Rosetta-Issue-after-Security-Update-20 12-001

this link has a fix that was developed for all...my microsoft office 2004 couldn't save..went through it all with microsoft...realized it was this apple update...my word is working again like normal took two seconds just download and install this zip file. Couldn't believe it I'm in the middle of two novels!

Found it has to do with rosetta not working with this update so this addresses that...I found it on another discussion on the apple boards! Just had a couple of bad hours freaking out.

speravi

Level 1

0 points

Feb 2, 2012 6:19 PM in response to nydiscussion

Yes! Thank you! That did it!

thankyouthankyouthankyouthankyouthankyou...

Guy Burns

Level 2

380 points

Feb 2, 2012 6:22 PM in response to Daniel Feldman

Here's another problem with 2012-001: when I install Adobe Acrobat 7.0 into OSX 10.6.8 it works okay, but when I try and install the Acrobat 7.0.5 update I receive a message after about 30 seconds:

"AUM client quit unexpectedly."

Feb 2, 2012 6:25 PM in response to speravi

YW I think everyone should pass it on this is completely disastrous...think of the millions who don't use apple discussion boards? Apple should have a fix on this out immediately it's a disaster.

baltwo

Level 9

62,374 points

Feb 2, 2012 6:31 PM in response to nydiscussion

Interesting. Thanks for posting. The first thing I did after discovering the issue was restore Rosetta, but that didn't do the trick. What did was restoring my current clone.

Chriz555

Level 1

9 points

Feb 2, 2012 6:31 PM in response to mancinrob

SOLUTION: Here's the folder (Framework) to restore to get it working again (From a TM or a previous Backup):

/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/I mageIO.framework/

Solved my problem with AppleWorks, at least.

Chriz

after Security update 2012-001 cannot save any Office 2004 file