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Safari 5.1.3 can't open Apple Support articles

I upgraded to Mac OS X 10.7.3, which includes Safari 5.1.3. Safari is working fine -- except it can't open any Apple Support articles. When I open the RSS feed for recent articles and click on a link to an article, the URL that shows up in the address field is, for example, http://support.apple.com/kb/HT5098?viewlocale=null&locale=null, when it should be http://support.apple.com/kb/HT5098?viewlocale=en_US&locale=en_US. Notice the incorrect null where the viewlocale and locale should be.


The URL shows up correctly in Firefox 10.0 and works.


Anything I can do to make it work right in Safari?

Mac Pro (Early 2009), Mac OS X (10.7.3)

Posted on Feb 4, 2012 3:24 AM

Reply
24 replies

Feb 4, 2012 4:46 PM in response to Carolyn Samit

Carolyn Samit wrote:


Hi...



Quit Safari.


Go to ~/Library/Caches/com.apple.Safari/Cache.db


Move the Cache.db file from the com.apple.Safari folder to the Trash.


Relaunch Safari to test.


If that doesn't help, go to Safari > Preferences then select the Privacy tab.


Click Details.


Type apple in the search field then click Remove All > Done.


Quit then relaunch Safari to test.


If that didn't help, go back to the Privacy pane and click: Remove All Website Data


Try an Apple support page.

Thanks Carolyn,


I was having the same problem. What seems to have fixed it for me was the


"If that doesn't help, go to Safari > Preferences then select the Privacy tab.


Click Details.


Type apple in the search field then click Remove All > Done.


Quit then relaunch Safari to test."


Thanks!!

Roger

Safari 5.1.3 can't open Apple Support articles

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