Level 1

28 points

Safari 5.1.3 can't open Apple Support articles

I upgraded to Mac OS X 10.7.3, which includes Safari 5.1.3. Safari is working fine -- except it can't open any Apple Support articles. When I open the RSS feed for recent articles and click on a link to an article, the URL that shows up in the address field is, for example, http://support.apple.com/kb/HT5098?viewlocale=null&locale=null, when it should be http://support.apple.com/kb/HT5098?viewlocale=en_US&locale=en_US. Notice the incorrect null where the viewlocale and locale should be.

The URL shows up correctly in Firefox 10.0 and works.

Anything I can do to make it work right in Safari?

Mac Pro (Early 2009), Mac OS X (10.7.3)

Posted on Feb 4, 2012 3:24 AM

24 replies

BerlinIO

Level 1

0 points

Feb 4, 2012 11:38 AM in response to Carolyn Samit

Safari > Preferences then select the Privacy tab.

Click Details.

Type apple in the search field then click Remove All > Done.

That worked on my iMac.

rawsaxy

Level 1

126 points

Feb 4, 2012 12:03 PM in response to Carolyn Samit

Thanks. Your steps to open the Apple Support Knowledge Base work for me now:

go to Safari > Preferences then select the Privacy tab.

Click Details.

Type apple in the search field then click Remove All > Done.

Quit then relaunch Safari

Worked for my iMac running 10.7.2, I haven't updated to 10.7.3 yet.

rkaufmann87

Level 10

148,500 points

Feb 4, 2012 4:46 PM in response to Carolyn Samit

Carolyn Samit wrote:

Hi...

Quit Safari.

Go to ~/Library/Caches/com.apple.Safari/Cache.db

Move the Cache.db file from the com.apple.Safari folder to the Trash.

Relaunch Safari to test.

If that doesn't help, go to Safari > Preferences then select the Privacy tab.

Click Details.

Type apple in the search field then click Remove All > Done.

Quit then relaunch Safari to test.

If that didn't help, go back to the Privacy pane and click: Remove All Website Data

Try an Apple support page.

Thanks Carolyn,

I was having the same problem. What seems to have fixed it for me was the

"If that doesn't help, go to Safari > Preferences then select the Privacy tab.

Click Details.

Type apple in the search field then click Remove All > Done.

Quit then relaunch Safari to test."

Thanks!!

Roger

Feb 4, 2012 8:52 PM in response to Carolyn Samit

Thanks, Carolyn!

Go to Safari's Preferences' privacy tab, click "Details," filter for "Apple" and remove all

worked even while Safari was 9is) up and running, and without even having to quit + relaunch.

Thanks, Tristan

D M K

Level 1

22 points

Feb 5, 2012 4:37 PM in response to rawsaxy

Yep, this worked for me after a Reset from the Safari menu didn't. Thanks.

Feb 5, 2012 6:00 PM in response to D M K

Nothing worked for me since the damm update 10.7.3 my safari isn't loading any web page!!!

rkaufmann87

Level 10

148,500 points

Feb 5, 2012 7:23 PM in response to watchdogmp

Apple revised the 10.7.3 update. I would recommend navigating to

http://support.apple.com/kb/DL1484

and re-downloading and re-installing.

Feb 6, 2012 4:20 AM in response to rkaufmann87

Did the re-install yesterday and still the same problem.

The revision is dated 1 fev 2012 and the problem started since yesterday 5 fev 2012.

ipSasa

Level 1

0 points

Feb 6, 2012 12:59 PM in response to BerlinIO

Thank you.

It solved by this method. iMac 10.7.3

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Safari 5.1.3 can't open Apple Support articles