Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

43 points

Settings > Phone > My Number > Unknown

Updated wife's iPhone 4 to iOS 5.0.1 and

Settings > Phone > My Number

shows UNKNOWN.

I assume this prevents imessages and sms messages from working because they are not going through, unless she has wifi signal.

She does not have 3g service so if she wanted to send an iMessaage without wifi signal, the phone should automatically switch to sms... and it doesn't.

All messaging settings are on: iMesages and Send as SMS.

I tried my sim from my iPhone 4 on 5.0.1 on her phone and get UNKNOWN number as well.

Tried her sim on my phone and her number shows. So it's definitely an issue with her phone.

Any ideas how to fix this.

Posted on Feb 7, 2012 5:26 PM

Best reply

I_Ross

Level 1

28 points

Posted on Jul 21, 2017 4:05 AM

hey there.. i had the same issue.. and turns out it was sim Fault not a bug in iOS... make sure you have enough credit in your sim Card for that to work.. means 1$ .. 1- Restart iPhone 2- Settings -> Messages -> Turn iMessage On 3- wait 3-5 minutes .. depends on your internet conenction and load on Apple servers// 4- your number would automatically be in Phone

View in context

29 replies

Jan 11, 2015 4:11 AM in response to paciific

Really just replying for other users that may still encounter this problem as you are probably sorted by now 🙂 (I am a UK iPhone 5S buyer/user living in Denmark and using a Danish sim). Pulling the sim did not work for me but toggling iMessage under settings/messages did the trick.

nomi490

Level 1

0 points

Jan 17, 2015 1:51 PM in response to kvs008

Thanks for the tip!

Works like a charm.

mithu9

Level 1

8 points

Aug 3, 2015 10:36 PM in response to kvs008

Its not working for me 😟

I cannot change the option of unknown to number

Aug 23, 2016 12:30 PM in response to allanes5

Product name: iPhone 5s

iOS version: 9.3.4

Problem: Setting->Phone->Number->Unknown and I cannot change it. Also, iMessage and FaceTime
are not activated by my cellphone number. (They are fine with apple ID but I want them by my number)

Troubleshooting: I have tried: (but didn't get any success)

1. Reset network setting

2. Restore iPhone

3. Turn 'the airplane mood' on; turn the wifi on; go to number in phone setting and try to change it. However, phone number is not changeable. It is fixed and I cannot edit it.

Please help me how can I solve my problem?

firdan

Level 1

4 points

Oct 21, 2016 4:47 AM in response to allanes5

What the fixes ,, its not fix anything !

NeldaS

Level 1

4 points

Nov 8, 2016 9:51 PM in response to allanes5

My iPhone says searching and my phone doesn't show in sett

I_Ross

Level 1

28 points

Nov 9, 2016 8:25 PM in response to allanes5

Nothing above suggestions worked for me.. Still Unknown

brourk

Level 1

4 points

Nov 22, 2016 6:15 PM in response to I_Ross

None of the above worked for me either, however powering down the phone for 5 minutes and turning it back on did work.

Nss90

Level 1

4 points

Feb 24, 2017 8:38 PM in response to I_Ross

i have same problems on my iphone 7 last week but now it's all settle after i change new card but still remains same number... you should try it

)_AB_(__

Level 1

8 points

Jun 1, 2017 12:47 AM in response to randers4

I have done everything that had been suggested on this forum, still my number is shown unknown, please help me out, contacted apple support as well but it was of no help either.