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Pages documents won't open or download

I have a few documents in iCloud that suddenly will not open on any iOS device or download through a browser on a Mac. I created these documents a few weeks ago and have edited them several times, not all of the sudden when I click on the icon on an iPhone or an iPad the icon flashes but it doesn't open, and when I try to download them with Safari I get an error saying they can't be downloaded.


What is going on? How can I get to my documents? As I am sure you can imagine, these are important files that I need to be able to open. Hours and hours of work here that can't be easily reproduced.

Posted on Feb 8, 2012 1:21 PM

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Posted on Feb 9, 2012 2:21 PM

I take it from the silence that no one has any suggestions. I emailed Apple and received the same. I know this is just a product/service that Apple provides, and nothing is perfect, but I'm kind of floored by this. There is no way to get my documents, even an earlier version. I was up until 2 last night trying to rewrite one of these documents for a presentation this morning.


I definitely cant use iCloud anymore, I just can't risk this happening again.

37 replies

Feb 17, 2013 7:19 PM in response to Charlie Evans

I had the same issue where I was unable to open several Pages documents on my Mac and on my iPad. When I went to the "mobile documents" folder and looked at the package contets of the documents, they were completely empty. So, I restored from TimeMachine. The problem is that this is the 3rd time most of my Pages documents in iCloud have become corrupt.


The first time I was unable to restore from TimeMachine, so I just completely errased the Mobile Backups folder re-installed Pages from the App Store and started over. A few months went by with everything syncing beautifully between my iPhone, iPad and my Mac. Then one day I noticed I could not open most of the documents again...


This being the second time it errased everything I decided to re-install all of iWork. Again everything worked beautifully. Then a few days ago, most everything was corrupt again.


This being the third time. I completely trashed my Pages Mobile Documents folder and started over. I actually restored from backup, moved the documents to Dropbox, and now have a clean slate in iCloud for Pages.


Just for the record. I have used Dropbox for 3 years. Number of corrupted documents or lost data: ZERO. Pages and iCloud I have had over 2 dozen documents become corrupt and had it happen 3 times. hmmm....

Feb 17, 2013 8:01 PM in response to jflow

Hi,


Just to see if its the same problem I had, what happens when you open Pages on your Mac and see the documents? I had some with the preview showing the contents of the document and others with the Pages icon instead of the preview, the ones with the Pages icon did not work and the others were fine. To fix the "corrupted" documents all I had to do was right click on the filename, rename with .pages on the end and save it. That fixed it, it continues to happen now but at least I know its a easy fix now.

Mar 2, 2013 8:31 PM in response to kathryn d.

Same - a document that I typed on my iPad in Pages on 2/25/13 opens only as a blank on both my iPad and my iPhone 5, but the icon in Pages on both devices shows my document! I tried emailing it to myself as a Word doc and as a PDF, and that doesn't work. I tried making a duplicate file and that doesn't work. I tried downloading it from iCloud on my Mac both as a Word doc and as a PDF and nothing works. I tried putting .pages at the end of the file name, that does not work. In every case, the icon shows my document, but either I open it and it's just a blank, or when I open it, Pages instantly shuts down.


I need this document! In it I took notes from a meeting and the other people in the meeting also need those notes! Please help!!


Oh, and when I email it to myself from my iPad, if I try to open either as a Word or PDF from Gmail in Firefox, it shows as a three-page blank doc. When I try to open it from Gmail in Chrome (in both Word and PDF), it says that it is a binary file. When I try to open it from Gmail in Safari (Word), it is a one-page blank document. Weird.

Mar 31, 2013 12:26 PM in response to Charlie Evans

Just had the same thing happen again. I know I said I wouldn't use it again, but eventually I did. And today after months of everything working fine another document just locked up. I'm a pastor and I went to print my sunday sermon today (it's Easter, by the way), and the document would not open. Wouldn't open on my mac, wouldn't open on my iPad. Even after I changed the extension, nothing. Twenty or so hours of work just gone, and only a couple hours before our sunday service.


Whatever this issue is, it makes Pages and iCloud unusable for anything serious. Users beware!

Mar 31, 2013 3:19 PM in response to Llibbill

Just a quick suggestion, you could also use the 'Copy to iTunes' option, in the Share & Print menu. This simply copies the document to another folder on your iPad which is exposed for iTunes to see. If you did this after each edit of the document, should anything happen to your documents, you can use the 'copy from iTunes' option, when adding a new document, to re-open the document that got zapped.


Please note, I'm not suggesting you actually use iTunes in anyway, this is all done on the iPad alone, but is an easy way to safeguard your critical docs and only adds a second or two when you're done editing for the day

Sep 7, 2013 6:38 AM in response to Llibbill

HI guys,


I have seemed to solve my problem of not being able to open the documents from icloud.


How :


first locate the icloud folder in the library


http://osxdaily.com/2012/08/09/how-to-access-icloud-documents-from-the-mac-os-x- finder/


when you are in finder , go to go finder and press option.


find pages documents ....


and I assume there still in the cloud there,

so make a folder on your desktop or anywhere on your hard drive select them and move them to the folder


I just moved them not copied them ...


and now they open again ,


Icloud, Pages, good idea but it ***** , had loads of problems with it.


I'm gonna trynow to replace the documents icon in the library with a link to the dropbox account , to get around icloud altogether ... don't know it will work thought


good luck with it

Oct 29, 2013 5:08 AM in response to Charlie Evans

Charlie Evans ;

I guess your God was on vacation the day you wanted to deliver the sermon you typed on your ipad, and / or didn't see your sermon as worth delivering, in his divine plan.


You should accept his wishes, as god giveth icloud, and god taketh away icloud.

Apple is not god, so you should not ask them to fix their product. Instead, pray to your god for icloud to work as it should.

That should fix your problem, if you TRULY have faith, and are good, then your faith should be rewarded, and if your god sees your dilemma it as worthy of solution. Apple must merely obey His divine plan. They cannot decide the course of your god's plan and will.


Have faith Charlie, ye of little faith.

The man in the cloud will fix the icloud.

Pages documents won't open or download

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