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Can't wake Lion over wifi (or ethernet) using iPad and home sharing.

I've upgraded to Lion and everything's fine apart from one problem: using my iPad to access home shared iTunes content on my mac no longer works when my mac is asleep.


That's a change in behaviour from Snow Leopard; I used to be able to sleep my mac and then wake it over wifi using either my iPad or iPhone to access all of my home shared libraries. The mac screen used to light up for ten seconds and then go dark again, but it served me the files.


Lion seems to go into a deeper sleep which it can't be woken from. If I attempt to wake my mac from my iPad within about ten minutes of putting my mac to sleep then home sharing seems to work and lets me use the home share libraries, but if I leave it any longer than that then the mac seems to fall into a coma and can't be woken. The weird thing is that I still see a "shared library" folder on my iPad, but when I click on it nothing happens. I think my Time Capsule is listening for wifi access and issuing the magic packet to the mac, but the mac just ain't listening.


I'm using a Time Capsule in bridge mode from an ADSL modem and I've accepted a TC firmware update last week and I'm on lion 10.7.3. I've tried using Ethernet to connect the mac to the TC (and temporarily disabled the wifi connection) but that still doesn't work. Also, note I'm NOT suffering from the problem that 10.7.3 seems to be giving a few other people - my mac reconnects to my wifi just fine when I wake it up manually. For the record, This was an upgrade, so there's still a tick in "wake on network" in power settings and home sharing on iTunes is still configured the same as it was before.


Does anyone have any suggestions about how I can get home sharing to work when my Lion mac is asleep please?


Jon

iMac 27" i5-760, Mac OS X (10.6.7)

Posted on Feb 12, 2012 1:27 AM

Reply
227 replies

Feb 29, 2012 8:55 AM in response to IIIMOODIII

Gentlemen; be nice to each other, life's too short. I still have the same problem. I just thought I'd update you with what I've tried recently (which doesn't include anything to do with terminal or config files - I'm not messing with what I don't understand)

1. Rolled back time capsule firmware to 7.5.1. Didn't work. Back to 7.6.1. Still doesn't work.

1a tried changing DHCPl lease on adsl modem from 1 day to 7 days.

2. Reinstalled lion using recovery partition. Interestingly, it said "downloading additional components for lion" and then took two hours to d/l. When it rebooted, I had build 11D50 again, not 11D50b as provided by combo update. Remote wake doesn't work still.

3. After the reinstall, iTunes had reverted from 10.5.3 to 10.5.1 - remote wake doesn't work though.


Just to recap my exact symptoms:

1. Sleep mac with iTunes homeshare set up on both mac and iOS devices (exact same apple ID)

2. If I use iPod on iPad within a few minutes, it will wake up the mac and serve me my files

3.....but it then goes to sleep again and the stream stops a minute later when the buffered stuff has played. It it stops mid- song or mid-movie.

4. If I leave it any longer than a few minutes then the mac won't wake and shared library isn't shown on ipad

5. After (3) has happened, if I go back to the iPod iPad the shared library has either disappeared or, if it's still there (which seems to happen randomly) then the spinny clock dial only ever gets to half way before it times out and the shared library disappears.


Here's how it should (and did) work on 10.6:

http://support.apple.com/kb/HT3774


I'm of the opinion that the EFI update is the culprit here - I've changed everything else that can be changed. I suspect that iTunes tells the TC what's available and the TC tells my iPad. But I think that the EFI update is causing my mac to go into a deep sleep and just before it does, iTunes tells the TC to clear its list of what's available. The EFI update is preventing the mac from hearing the magic packet from the TC, I'm convinced of it. I'm sure that there must be an update in the pipeline, but it's bloody annoying meanwhile.


Jon.

Feb 29, 2012 9:00 AM in response to IIIMOODIII

IIIMOODIII wrote:




@ Rayced: I have had no issues with wake on demand with either manual sleep or timed sleep until i installed 10.7.3 from 10.7.2 and likewise with airport firmware 7.6.1 from 7.6.


Ok do you actually remember if you've installed 10.7.3 combo update or delta update? Do you also remember if you've first installed the OS update and after that airport firmware or vice-versa?


You might as well check your /Library/Receipts/InstallHistory.plist file to recall that. Probably you'd first installed the new airport firmware since it was released sooner than OS X 10.7.3 update.


Probably we first have to cleary understand if it's a 10.7.3 issue or airport firmware issue.

Feb 29, 2012 9:05 AM in response to Jonathan216

Jonathan216 wrote:


Gentlemen; be nice to each other, life's too short. I still have the same problem. I just thought I'd update you with what I've tried recently (which doesn't include anything to do with terminal or config files - I'm not messing with what I don't understand)

1. Rolled back time capsule firmware to 7.5.1. Didn't work. Back to 7.6.1. Still doesn't work.

1a tried changing DHCPl lease on adsl modem from 1 day to 7 days.

2. Reinstalled lion using recovery partition. Interestingly, it said "downloading additional components for lion" and then took two hours to d/l. When it rebooted, I had build 11D50 again, not 11D50b as provided by combo update. Remote wake doesn't work still.

3. After the reinstall, iTunes had reverted from 10.5.3 to 10.5.1 - remote wake doesn't work though.


Just to recap my exact symptoms:

1. Sleep mac with iTunes homeshare set up on both mac and iOS devices (exact same apple ID)

2. If I use iPod on iPad within a few minutes, it will wake up the mac and serve me my files

3.....but it then goes to sleep again and the stream stops a minute later when the buffered stuff has played. It it stops mid- song or mid-movie.

4. If I leave it any longer than a few minutes then the mac won't wake and shared library isn't shown on ipad

5. After (3) has happened, if I go back to the iPod iPad the shared library has either disappeared or, if it's still there (which seems to happen randomly) then the spinny clock dial only ever gets to half way before it times out and the shared library disappears.


Here's how it should (and did) work on 10.6:

http://support.apple.com/kb/HT3774


I'm of the opinion that the EFI update is the culprit here - I've changed everything else that can be changed. I suspect that iTunes tells the TC what's available and the TC tells my iPad. But I think that the EFI update is causing my mac to go into a deep sleep and just before it does, iTunes tells the TC to clear its list of what's available. The EFI update is preventing the mac from hearing the magic packet from the TC, I'm convinced of it. I'm sure that there must be an update in the pipeline, but it's bloody annoying meanwhile.


Jon.



Outstanding report.

The issue with wake on demand also applies to all other kind of shares: smb, afp, ssh, vnc, http, not only to iTunes. At least that's what I could test.


EDIT: I've forgotten to mention that I'm having this issue on an iMac 8,1 (2008) which wasn't subject to any EFI update lately.


Message was edited by: Rayced

Feb 29, 2012 9:16 AM in response to Rayced

Jon, you're quite right. Apologies all, we should be helping each other not bickering on semantics (of which I hold my hands up to being a culprit )


Rayced, from what I can recall (not actual in front of the Mac) I did do a standard software update followed by the 7.6.1 airport update followed by a combo update after reading this thread. I have however rolled back to 7.6 which had no effect on the problem so I'm now back on 7.6.1.

Feb 29, 2012 10:37 AM in response to Jonathan216

Jonathan216 wrote:


Gentlemen; be nice to each other, life's too short. I still have the same problem. I just thought I'd update you with what I've tried recently (which doesn't include anything to do with terminal or config files - I'm not messing with what I don't understand)

1. Rolled back time capsule firmware to 7.5.1. Didn't work. Back to 7.6.1. Still doesn't work.

1a tried changing DHCPl lease on adsl modem from 1 day to 7 days.

2. Reinstalled lion using recovery partition. Interestingly, it said "downloading additional components for lion" and then took two hours to d/l. When it rebooted, I had build 11D50 again, not 11D50b as provided by combo update. Remote wake doesn't work still.

3. After the reinstall, iTunes had reverted from 10.5.3 to 10.5.1 - remote wake doesn't work though.


Just to recap my exact symptoms:

1. Sleep mac with iTunes homeshare set up on both mac and iOS devices (exact same apple ID)

2. If I use iPod on iPad within a few minutes, it will wake up the mac and serve me my files

3.....but it then goes to sleep again and the stream stops a minute later when the buffered stuff has played. It it stops mid- song or mid-movie.

4. If I leave it any longer than a few minutes then the mac won't wake and shared library isn't shown on ipad

5. After (3) has happened, if I go back to the iPod iPad the shared library has either disappeared or, if it's still there (which seems to happen randomly) then the spinny clock dial only ever gets to half way before it times out and the shared library disappears.


Here's how it should (and did) work on 10.6:

http://support.apple.com/kb/HT3774


I'm of the opinion that the EFI update is the culprit here - I've changed everything else that can be changed. I suspect that iTunes tells the TC what's available and the TC tells my iPad. But I think that the EFI update is causing my mac to go into a deep sleep and just before it does, iTunes tells the TC to clear its list of what's available. The EFI update is preventing the mac from hearing the magic packet from the TC, I'm convinced of it. I'm sure that there must be an update in the pipeline, but it's bloody annoying meanwhile.


Jon.


That discribes exacly the problem.

Setting darkwake=0 this problem seems to be solved at my configuration, but a couple of days later i must admit this is not the case. My imac can be reached longer with this setting but over night it falls into coma too.


i can also second that: if i turn my mac to sleep manually i can wake it remotly, but letting it fall asleep by itself it seems to be not reachable (with darkwake=0 not set).


i called apple via express line and they told me to do many things (HCxy Reset (didn't rember the name), Booting in safe mode with shift, renaming SystemConfiguration folder, delete all password entries for my timecapsule ...) but nothing worked. So they send me a diagnostig tool, which i had to execute after the problem occured. But i never heared anything about it anymore until now.

so i don't think apple really has an idea where the problem is and i'm not sure 'there must be an update in the pipeline'

my be you all should call apple too?

Feb 29, 2012 2:39 PM in response to IIIMOODIII

IIIMOODIII wrote:



Rayced, from what I can recall (not actual in front of the Mac) I did do a standard software update followed by the 7.6.1 airport update followed by a combo update after reading this thread. I have however rolled back to 7.6 which had no effect on the problem so I'm now back on 7.6.1.


Well it seems it's the "big cat", though.

The mess with the two 10.7.3 update versions speaks by itself.

At this point let's hope that by 10.7.6 every issue is gonna be fixed.

Feb 29, 2012 2:43 PM in response to MirkoW

MirkoW wrote:

Setting darkwake=0 this problem seems to be solved at my configuration, but a couple of days later i must admit this is not the case. My imac can be reached longer with this setting but over night it falls into coma too.



Well then that's not even a workaround. I don't think that messing up with that setting is such a good idea too.

If I remember well, setting it to 0 will not let the mac do "snapshots" of the system before going to sleep.

Mar 5, 2012 1:24 PM in response to Rayced

Hmm, I felt sure it was an EFI update issue but I've just noticed Rayced's edit of 29 Feb stating that he hasn't actually updated EFI but is still experiencing the issue. I think that only leaves one conclusion - it has to be a Lion issue (but only for some users) surely, otherwise these boards would be carrying many more complaints about this issue (or is homesharing more rarely used than I thought? Doubt it, though, it seems like a killer feature to me which is what makes it so annoying that it's stopped working)


MirkoW, I think you might be right and that everyone with this issue should contact Apple in order to get this cat waking up properly. Can I ask you MirkoW, do you have to be still under (extended) warranty to use the express lane, or can anyone use it? Also, can I ask why you are asking who uses 5Ghz? Do you have a hunch? Share!


Meanwhile, if anyone's interested, I've done a little research about power consumption and the iMac 11,3 uses 49 watts idle (not sleeping) with the screen and discs powered down (also generates no discernable heat from the vent whilst in this state). Thats 49w * 24h = 1.176 Kilowatt hours, which equates to very roughly 25 pence a day to stay awake in order to home serve files. £7.50 a month. I know it's hardly the solution, but it's an option I suppose, and my machine is basically silent when idle.

Mar 9, 2012 5:48 PM in response to Jonathan216

Problem solved! I booted Lion and held Alt, then went to recovery partition. I then selected restore from time capsule and rolled back to most recent save point for Snow Leopard and I'm now back on 10.6.8. Everything is instantly fixed and homeshare/wake on demand is working again. Lion clearly and obviously was the cause of the problem.


A side benefit has been getting rid of launch pad, mission control, 'natural' scrolling and all of the other, ahem, enhancements that Lion bestowed upon me.


I've disabled icloud email because my snow leopard mac can't pick it up, but i don't care because I've resurrected my old email address from my ISP (which is also my Apple ID) and I'm using that on all three devices. I don't care about documents in the cloud.


However, contacts and calendars now only sync on 2/3 of my devices due to Apples decision to pull MobileMe and not provide snow leopard with iCloud functionality (even though they provide it for Windows!!). That's a pretty clear message from Apple so I'm going to build myself a nice new (and upgradable) PC and flog this iMac thing to someone coming the other way.


Jon

Mar 14, 2012 2:00 AM in response to Jonathan216

Jonathan216 wrote:


I've disabled icloud email because my snow leopard mac can't pick it up, but i don't care because I've resurrected my old email address from my ISP (which is also my Apple ID) and I'm using that on all three devices. I don't care about documents in the cloud.


However, contacts and calendars now only sync on 2/3 of my devices due to Apples decision to pull MobileMe and not provide snow leopard with iCloud functionality (even though they provide it for Windows!!). That's a pretty clear message from Apple so I'm going to build myself a nice new (and upgradable) PC and flog this iMac thing to someone coming the other way.


Jon


You can use 10.6.8 Mail version to fetch iCloud mail account. There's a plethora of tutorials on-line made by people who are doing that. I too had set it up on 10.6.8 on my iMac before switching it to Lion.


About syncronization you can use rsync to sync a lot things locally, otherwise you have to switch to Dropbox. Either ways you have to spend time on it, and both aren't so Mac-like solutions.

Apr 9, 2012 10:35 AM in response to Jonathan216

Jonathan216 wrote:


MirkoW, I think you might be right and that everyone with this issue should contact Apple in order to get this cat waking up properly. Can I ask you MirkoW, do you have to be still under (extended) warranty to use the express lane, or can anyone use it? Also, can I ask why you are asking who uses 5Ghz? Do you have a hunch? Share!



Yes, i have brought apple care.

They contacted me several times and i had to record my system with a special diagnostic programm.

I had to set my system new up on a second partition. And not install any third party programm. But the problem still occours. So i have heard nothing for 2 weeks.

I'm very disappointed. So i have no good news for you.


May be it would be better if you all report to apple too since it is probably easer so find the problem if they can look what we (our systems) have in commen.


kind regards

Mirko

Apr 16, 2012 5:40 AM in response to Rayced

If anyone knows how to change the solved status then I'll gladly change it. Further update for you, after reverting to Snow Leopard I asked Apple for a refund on the grounds that Lion wasn't behaving as advertised.


They refunded my £20.99 without quibble - go to iTunes purchases history and use the 'report a problem' link.


You'll need to already have a time machine backup to restore back to SL.

Can't wake Lion over wifi (or ethernet) using iPad and home sharing.

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