I have a virus within my email how do I fix it

I have a virus within my email on my iPad how can I fix this.

Posted on Feb 13, 2012 7:39 AM

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6 replies

Mar 21, 2012 3:04 AM in response to Sunflower2

I have recently had a similar problem. Overnight, an aol email account I have setup on my iPad and iPhone 4, began sending out spam emails to (what it seems like) every email address I've ever had any contact with. With further investigation, I noticed that port numbers, passwords and mail server settings had all been changed. So I blocked the account and rang my service provider who blocked it and changed the password for me. Now seems to be working okay.


However, whichever email infected me, would still be in my inbox right? So could just re-infect me? I'm also wondering whether or not my iMac is going to be affected when I get home and if it is, how to fix it. The whole concept of my mac having a virus is alien to me, I wouldn't know where to start.


It surprised me to find this problem on an iPad 2 and an iPhone 4. Never had even the slightest problem with an apple product for 2 years.

Mar 21, 2012 4:26 AM in response to boraimran

There is no anti-virus for the iPad because, as of now, there is no known virus. It's not the machine itself that's infected but, in this case, the webmail/mailbox that's infected. Very possibly the mail server the ISP uses.


iOS is its own separate operating system. Stuff that runs on PC's won't run on Macs and won't run on OS....in fact none of them will run on each other. You can't put a mac program on a PC and you can't run an App on a Mac.


However, while they can't get viruses, malware and browser hijacks do seem to happen. get a cookie from a 'naughty' place on your device and you'll be served ads that come from that 'naughty' place. they are also just as vulnerable to sites being hacked as any browser (such as a recent example of people that'd use google but instead of getting results for....Gardening for example, all the results would be directed towards virus and malware sites. It's not the iPad that was hacked, it's the google page.)


In the case cited above there is likely nothing wrong in the iPad itself, but a mail sitting on a mail server was able to make things happen.


Likely as more and more users catch onto popular virus techniques (like that pesky e-mail lotto promising me millions or that poor Nigerian Prince that's STILL trying to give me his money), the miscreants keep coming up with other ways to spread their junk. And that other way very well could be unopened mail or unopened attachments maliciously 'zombieing' a mailbox.


For the OP, delete the mail from your device, choose to delete it from the server (depends on if you have your mail set up to delete from server when deleted from device or if it just sits out there until you delete it with your computer) and you should be okay.


This is kinda of when using pure webmail can be a good thing. For example I use Yahoo. I dont' pay for the pop 3 version so I dont' download anything. My mail stays out on yahoo's servers and there's nothing on my computer. I do, apparently, download it onto the iPad, but most of the bad things stay in my spam folder that don't download. My PC is a bit safer because those attachments are never downloaded. If I wanted to do the same with my iPad, then I'd not use the mail app, I'd only access Yahoo via the web and I'd never download anything.


So, you really can't (as of now and as of anyone knowing) get a virus ON your iPad. But things accessed by it are just as vulnerable as anything else.

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I have a virus within my email how do I fix it

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