It's hard to understand how a company that was: planning this for many months, is sitting on billions in cash to hire and locate support staff, and has a huge new data center to handle the volume... is making people wait more than 2 weeks. I can see how up to 2 weeks might be reasonable with more complex documents, in a space where there are many titles in the queue, otherwise it's lousy customer experience / service any way you cut it. People waiting 4 weeks+ is just unacceptable, especially when some people are finding out after weeks there are minor errors that take a few minutes to correct.
I wonder how many of these "error" cases involve problems with iTunes Producer. They need to take a close look at their authoring submission process and simplify it. iTunes Producer should be easier to fill out, find all errors in code or missing elements BEFORE submission, so that once submitted the only possible hang-ups are things that can be discerned by humans... and there should be enough staff to make 10 day turnarounds from that point standard except in cases of extreme high volume (let's say every July they are deluged with new text books for schools in theory - I could see how that would extend the waiting period).
Common Apple, help these people out! I'm half way into the production of a new book and this is making me regret my decision to go with this platform vs. InDesign and ePub.
