Previous 1 2 Next 19 Replies Latest reply: Mar 10, 2014 4:29 AM by edwardjc
rooland Level 1 (0 points)

I recently purchased itunes match. I have a mere 6000 songs. 2000 of which were not on itunes and needed uploading. This uploading was interupted a couple of times towards the end of the process and now crashes iTunes everytime imatch gets to the point where it starts to upload songs (at the end of step 2 'matching your music with songs in the itunes store'). A report appears to send to apple.


Crashed Thread:  31


Exception Codes: KERN_INVALID_ADDRESS at 0x00000001170ce000


I have no firewall or internet accelorater. I have reloaded iTunes but it still crashes. Can anyone help?

MacBook Pro, Mac OS X (10.7.3), 17 in, 2.8Ghz, 4GB ram, 500GB
  • rooland Level 1 (0 points)

    iTunes is operating normaly except when it tries to upload the last few songs. iTunes match seems to be working fine too, I just can't upload the last few songs

  • trishs.squish Level 1 (0 points)

    I am having the exact same problem!  I hope we find a solution after paying for iMatch!  I also paid for extra storage in my iCloud for all my music, but can't get it to the Cloud because iMatch crashes my iTunes!

  • rooland Level 1 (0 points)

    I think the thing that sorted it for me was, in iTunes go to File/Library/organise. Then there are then 2 options, I think I did both options and then it stopped crashing. Hope this helps. Roland

  • Michael Allbritton Level 6 (16,785 points)

    trishs.squish wrote:


    I am having the exact same problem!  I hope we find a solution after paying for iMatch!  I also paid for extra storage in my iCloud for all my music, but can't get it to the Cloud because iMatch crashes my iTunes!

    iCloud and iTunes Match are not the same service. iTM does not use the storage provided with the iCloud account.


    You'll need to give us a bit more information concerning what is happening before we can help you, though. If you'll describe the problem in more detail we will probably be able to provide a solution. Also, using the search field in the upper righ corner of the page can help you find a solution.

  • trishs.squish Level 1 (0 points)

    I cleaned up all the "error" files in my iTunes and also found a particular song that seemed to cause iMatch's synchronization from continuing.  Once I deleted them, I ran iMatch update/synchronization again and all was successful.  I have tested the entire iMatch and iCloud sharing successfully from both my iPhone as well as a laptop I have at work.  I can see my entire 11GB library from my 8GB iPhone and the iTunes on my PC/laptop at work.  It works great and I'm such an Apple fan!  iMatch is a GREAT service!

  • Michael Allbritton Level 6 (16,785 points)

    Good. Glad you got it sorted out.

  • Joe1040 Level 1 (0 points)

    I am having a similar issue.  I am running Windows XP SP2 with the most current version of iTunes.   When I enabled iMatch, the system checked all 3881 of my songs, determined that 400 did not match and began an upload.  350 of the 400 uploaded without issue, but then iTunes "quit unexpectedly" and now does the same thing everytime it tries to upload the last 50 songs.  I have tried to "reorganize" my library as indicated above.   Any ideas?



  • ddtx1 Level 1 (0 points)

    Itunes always crashes during Match on Upload with the exact same error:



    Fault bucket 2904540335, type 1

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0


    Problem signature:

    P1: iTunes.exe


    P3: 4f71aced

    P4: KERNELBASE.dll

    P5: 6.1.7601.17651

    P6: 4e211319

    P7: 80000003

    P8: 0001280c



  • MacingSince86 Level 1 (0 points)

    I had this same set of symptoms, but apparently I had a different disease.  Mine was resolved by turning off iTunes Match (Store > Turn Off iTunes Match) and then turning it back on again (Store > Turn On iTunes Match).  When I turned it back on, iTunes asked me if I wanted to authorize my Mac on iTunes Match.  This was a surprise because I have previously authorized this Mac on iTM, but maybe turning iTM off somehow de-authorized me.  Anyway, I proceeded with the authorization and thereafter the crashes ceased. 

  • joelcw Level 1 (0 points)

    Uploading songs at the end of iTunes match consistently crashes iTunes, for the last six months.


    I think my 4S was performing a wi-fi sync during the last crash. Now there is NO music on the phone, even purchases.

  • MChrisp Level 1 (0 points)

    I had the same Problem... I solved it by sorting out on which song it crashed. It was 2 mixes over 1h length. i deleted them from the library and from Match. Since then Match does not crash ITunes anymore. The Problem is you cant hear the songs on Match. But it worked. Hope you dont need to delete many songs. I think it has to do with the length of the songs.

  • i.johnmt Level 1 (0 points)

    I am also having the same problem. Approaching the end of Step 2 it then crashes itunes. I assume it's a file it doesn't like.


    Does anyone know how to see some kind of log of what is happening so I can determine which file might be causing the problem?


    Thank you,

  • i.johnmt Level 1 (0 points)

    Sorry, here's my environment: Windows 7, itunes 11.0.2

  • ralvarezmart Level 1 (0 points)

    Hello :


    In mi case, I had this same trouble with Windows 8 and iTunes . It was fixed after reviewing my Library and sorting it by Size of the song. I found out that there was a file with more that an hour of length. So I erased it and after that activated Match and finally it was able to move forward to upload songs.


    Best regards.



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