Apple Event: May 7th at 7 am PT
I suppose this happens because my new iMac (OS 10.7.3) adds "(offline)" to the name of my outgoing server, even though I am on line. I cannot delete the addition. How can I prevent this affliction?
Thiogenes
iMac, Mac OS X (10.4.4)
Select Window ▹ Connection Doctor from the Mail menu bar. You should see a green dot next to each of the mail servers you've defined. Is that what you see? If not, click the Show Details button. A drawer opens at the bottom of the window. If there's text in that drawer, please post it. If not, click Check Again and post the text that appears. Edit out any personal information before posting.
All done, except that I could not find "keychain" but I deleted my password anyway. However, when I typed in my outgoing server's name a pop-appeared saying it was not responding. I nevertheless continued and as before "Offline" was added to its name in the settings and a test message waiting in my outbox was not sent.
Thiogenes
The keychain is accessed through the Keychain Access application. In the Finder, press the key combination shift-command-U. The application is in the folder that opens.
"I suppose this happens because my new iMac (OS 10.7.3) adds "(offline)" to the name of my outgoing server, even though I am on line. I cannot delete the addition. How can I prevent this affliction?"
Contact your ISP (internet service provider) and review with them the correct Out Going Mail Server setting as well as the port settings. You may have to modify the port number but they should be the one to assist. It is that simple.
The application that emerged from that key combination was an icon entitled "INBOX.mbox" which opened to reveal 3 folders: "info.plist","mbox", "table of contents", none of which on opening mention keychain or keychain access among their strange rubrics. What now?
Thiogenes
I'm not sure what you did, but it wasn't what I suggested. Press the key combination in the Finder.
Nor am I. But I see you meant me to open Utilities. In the keychain access panel under "passwords" are 12 entries referring to passwords, 8 of which refer to email settings. None quotes mine. Please clarify, am I to delete all 12, or just the 8?
It's an item of kind "Internet password," and the name of the server is in the label or in the contents. After deleting it, you'll be prompted for the password the next time Mail tries to connect to the server. Check the box to save the password in the Keychain.
Disappointment. I could only delete 2 of the 8 mail-related items in the keychain panel. I went systematically through the remaining 6, deleting "internet password" and saving the change, but as soon as I closed them and looked again, the words had returned. Nevertheless I deleted my email account completely, re-installed it and as before it announced that it could not connect to my outgoing mail server - and my test email remains un-sent.
Thiohenes
Again, I'm not quite sure what you did. You should have selected an item in the list of keychain items, pressed the delete key, and confirmed. The deletion is immediate; there's nothing to save. It sounds like you tried to edit the items, which is not what I suggested.
I do not know what I did that was different, but on a re-run I easily deleted all 9 items in the keychain wwhich were marked 'internet password'. Sadly, on deleting and re-installing my email account the old problem returned: outgoing server not contacted. Incoming mail seems still to arrive.
Thiogenes
PS: reply to Sig: that approach was tried early on. Setting name and port are correct.
Let's go back to the Connection Doctor window. You posted some messages from the Details view. I'm thinking that those messages came from the IMAP (incoming mail) server, not from the SMTP (outgoing) server, and that therefore they're irrelevant to your problem, which involves only outgoing mail. Did you post all the messages? If not, or if you're not sure, please try again. You may need to scroll the window to see all the contents.
There are cartainly more than last time:
CONNECTED Feb 24 16:55:07.588 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:mail.sussex.ac.uk -- port:993 -- socket:0x7f914e36a9b0 -- thread:0x7f914e38a830
READ Feb 24 16:55:07.881 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:mail.sussex.ac.uk -- port:993 -- socket:0x7f914e36a9b0 -- thread:0x7f914e38a830
* OK [CAPABILITY IMAP4 IMAP4rev1 LITERAL+ ID MUPDATE=mupdate://mupdate.uscs.susx.ac.uk/ AUTH=PLAIN AUTH=PLAIN AUTH=PLAIN SASL-IR COMPRESS=DEFLATE] zigzag.uscs.susx.ac.uk Cyrus IMAP Murder v2.3.16 server ready
WROTE Feb 24 16:55:07.886 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:mail.sussex.ac.uk -- port:993 -- socket:0x7f914e36a9b0 -- thread:0x7f914caf4f70
1.37 AUTHENTICATE PLAIN ********************
READ Feb 24 16:55:07.910 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:mail.sussex.ac.uk -- port:993 -- socket:0x7f914e36a9b0 -- thread:0x7f914caf4f70
1.37 OK [CAPABILITY IMAP4 IMAP4rev1 LITERAL+ ID MUPDATE=mupdate://mupdate.uscs.susx.ac.uk/ LOGINDISABLED COMPRESS=DEFLATE ACL RIGHTS=kxte QUOTA MAILBOX-REFERRALS NAMESPACE UIDPLUS NO_ATOMIC_RENAME UNSELECT CHILDREN MULTIAPPEND BINARY SORT SORT=MODSEQ THREAD=ORDEREDSUBJECT THREAD=REFERENCES ANNOTATEMORE CATENATE CONDSTORE SCAN IDLE URLAUTH] Success (tls protection)
WROTE Feb 24 16:55:07.921 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:mail.sussex.ac.uk -- port:993 -- socket:0x7f914e36a9b0 -- thread:0x7f914caf4f70
2.37 ID ("name" "Mac OS X Mail" "version" "5.2 (1257)" "os" "Mac OS X" "os-version" "10.7.3 (11D50b)" "vendor" "Apple Inc.")
READ Feb 24 16:55:07.957 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:mail.sussex.ac.uk -- port:993 -- socket:0x7f914e36a9b0 -- thread:0x7f914caf4f70
* ID ("name" "Cyrus IMAPD" "version" "v2.3.16 2009/12/21 13:09:10" "vendor" "Project Cyrus" "support-url" "http://cyrusimap.web.cmu.edu" "os" "Darwin" "os-version" "9.8.0" "environment" "Built w/Cyrus SASL 2.1.23; Running w/Cyrus SASL 2.1.23; Built w/Sleepycat Software: Berkeley DB 4.4.20: (January 10, 2006); Running w/Sleepycat Software: Berkeley DB 4.4.20: (January 10, 2006); Built w/OpenSSL 1.0.0a 1 Jun 2010; Running w/OpenSSL 1.0.0a 1 Jun 2010; Built w/zlib 1.2.5; Running w/zlib 1.2.5; CMU Sieve 2.3; TCP Wrappers; NET-SNMP; mmap = shared; lock = fcntl; nonblock = fcntl; idle = poll")
2.37 OK Unknown Error Code: -1904809417
WROTE Feb 24 16:55:07.972 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:mail.sussex.ac.uk -- port:993 -- socket:0x7f914e36a9b0 -- thread:0x7f914e2c0920
3.37 LIST "" ""
READ Feb 24 16:55:07.996 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:mail.sussex.ac.uk -- port:993 -- socket:0x7f914e36a9b0 -- thread:0x7f914e2c0920
* LIST (\Noselect) "/" ""
3.37 OK Unknown Error Code: -1904809417 (0.000 secs 0 calls)
WROTE Feb 24 16:55:08.004 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:mail.sussex.ac.uk -- port:993 -- socket:0x7f914e36a9b0 -- thread:0x7f914caf4f70
4.37 LOGOUT
Thiogenes
All those messages are from mail.sussex.ac.uk, the IMAP server. You don't seem to be reaching the SMTP server at all. What is its address, if different?
Quite so. Here it is, as on my old iMac: smtp.sussex.ac.uk:johnp
Thiogenes
I can reach that server with Mail.
Double-click the entry for the SMTP server in the Connection Doctor window. In the sheet that opens, make sure the server address is exactly "smtp.sussex.ac.uk", without the quotes and with no other characters, including spaces. Above you have some extra characters, which are wrong.
If the server address is correct, click the Advanced tab. The button labeled Use default ports and the checkbox labeled Use Secure Sockets Layer should be selected, and in the Authentication menu, Password should be selected and the Username and Password (not displayed) fields should be populated.
If all the settings seem to be correct, delete the server from the list, then recreate it. Close the Mail Preferences dialog, saving your changes if prompted, and test again.
can receive but not send email
