Problem downloading itunes 10.5 3

I am trying to download itunes 10. 5 3 but get the message "There is a problem with this windows installer package. A program required for this install to complete could not be run"

I currently have itunes 10.1 2 and my os is windows XP.

iPod touch, iOS 4.1

Posted on Feb 18, 2012 12:37 PM

Reply
9 replies

Feb 19, 2012 6:35 PM in response to cliveUK

"There is a problem with this windows installer package. A program required for this install to complete could not be run"


Perhaps let's first try updating your Apple Software Update.


Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)


If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time?

Feb 20, 2012 2:35 PM in response to cliveUK

🙂 Many thanks. We've got damaged installation configuration information for ASU then.


Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" User uploaded file thingy on the Major Geeks page):


http://majorgeeks.com/download.php?det=4459


To install the utility, doubleclick the msicuu2.exe file you downloaded.


Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:


User uploaded file


Quit out of CleanUp, restart the PC and try another iTunes install. Because your ASU won't be functional again until we get a fresh copy installed, you'll need to get the iTunes installer from the Apple Website (the install using the iTunesSetup.exe from there should reinstall ASU):


http://www.apple.com/itunes/download/


Does the iTunes install go through properly this time?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Problem downloading itunes 10.5 3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.