iPhone Songs Greyed Out - Won't Delete

Found this info here, but not sure if it will help you or not. I am facing a similar situation that I have not eradicated just yet.

http://support.apple.com/kb/ts4054

Songs purchased from multiple Apple IDs

Songs containing DRM (Digital Rights Management) may not appear, or may appear grayed out in iCloud. This can occur if your computer is not authorized for playback of that content. Try authorizing your computer, then manually update iTunes Match.

1. To determine what Apple ID your computer needs to be authorized for, locate and select the song in your iTunes library.
2. Choose File > Get Info.
3. In the Summary tab, locate the Account Name field in the right column and write it down.
4. Click OK.
5. Choose Store > Authorize this Computer.
6. Type in the account name from the Summary field and its password. Click Authorize.
7. Choose Store > Update iTunes Match.

Check iCloud Status

Check to see the iCloud status of your songs. Choose View > View Options and enable"iCloud Status". iCloud status will help you to determine whether or not a song was purchased from the iTunes Store, matched, uploaded, or ineligible for upload. Items may not be eligible for upload if:

• The item was purchased outside of the United States iTunes Store.
• Your computer is not authorized for playback for that item.
• The music video was not purchased from the iTunes Store.

Saw a similar post recently and it was solved by signing out and back in to the Apple ID on the iPhone (Settings>Store>tap ID shown, sign out, sign back in) and resyncing with iTunes. See https://discussions.apple.com/thread/3651197?answerId=17284325022#17284325022. Perhaps this solution would work for you too.

Ok this is what i did, and worked like a charm:

On iPhone go to settings

then music

put itunes match ON

show all music ON

check the songs on Music app

back to settings

show all music OFF

itunes match OFF

back to music app

no more ghost songs... at leats it worked for me, i hope it's of some help to you too 🙂

I got them to come off of mine by turning off ICloud, Resetting my Iphone and Resyncing it restoring it with the Backup off my computer. Then Synced Music using sync only selected songs and videos. I only have the ones I purchased on my Iphone now. It works.

i had a similar problem, on my iphone some songs were duplicated and greyed out so i couldnt remove them on the iphone, in itunes i didnt see the duplicated greyed out songs.. After trying some ways to fix this problem it was this fix that actually worked for me:

Deconnect your iphone from your computer.

Sign out and back in to the Apple ID on the iPhone (Settings>Store>tap ID shown, sign out, sign back in).

Connect iphone to computer.

Go to itunes and do a synchronise.

Go to music on your iphone and all greyed out songs should be disappeared.

I had this problem but eventually saw a fix on a post somewhere on this forum and it solved it straight away.

I went into iTunes, then from the top bar menu, clicked on iTunes - Preferences - Devices, and in this sections checked the option that says 'Prevent iPods, iPhones and iPads from syncing automatically'.

After I checked this option and re synced my iPone, all the greyed out tracks started to sync and show in bold like the other tracks.

Hope this helps!

Syncing while the iPhone is in airplane mode worked brilliantly. Weeks of frustration are now over!

My iphone did the exact same thing, and I tried almost everything I could think of to fix it, except one other thing- and it was so simple too.

1. Go to the itunes app on your iphone

2. Go the "More" tab

3. Go to "Downloads"

4. Delete them there

🙂

I had this problem early on with the "greyed out" songs in a certain playlists, and when I disabled iTunes Match in the music settings, and then re-enabled it everything was refreshed in the "greyed out" songs disappeared.

I found that by un-selecting the track in iTune Library on the computer, then synching, the problem was bizarrely fixed on the iPhone. Strange, but true.

THIS is the easiest way to sort it out!!!!

On your iPhone swipe the artist with the tracks which are a problem and delete (this only removes the artist from your phone, not your iTunes Library!).

Now attach to your PC/Mac and re-sync. The artist should reappear and greyed out tracks are gone. If artist doesn't reappear, just add the artist back onto your iPhone manually in iTunes like you were adding them for the first time and sync again.

No issues, no fuss, no resetting etc etc.

I had this problem and the thing that worked for me was figuring out what songs were greyed out on my phone and then finding them in my library on my computer. I then just dragged these songs back onto my phone, they became ungreyed and were playable.

I had same problem and took half a day to figure it out... I tried everything i could think or read here and nothing worked. So i decide to restore my iPhone 4S and configure it as a new one. But before, i did some copy/paste of my photos/video folders from Windows Explorer then i've select all then tried to delete it from windows explorer..after few deleted i got a message saying that the device wasnt responding or was unpluged. But wasnt.

some files was not deletable. And in my iPhone the pictures wasnt there too but files was listed in windows explorer....

So, i did a Photos sync but choosing the Windows Sample folder only. It wiped out all my photos folder and did new one, then all my songs were synced again and all is back and playable.

I suggest, look if you have photos, videos, apps that isnt working or not deletable.. then wipe it out by an iTunes sync (unselecting sync those things or sync completely different apps or folder)

It worked for me... Hope you get it fixed too.

So I had this problem too, and for me it took forever to figure it out. What I did was under the first tab in itunes when I plugged my phone in i scrolled down and checked manage music manually and unchecked auto sync when plugged in. That made it so I could delete the grey songs and reload them. when I re loaded them to my phone they were still grey. But, be patient the songs will re-collaborate with the iTunes version so that they are no longer corrupted and can be played on the iphone. Just wait untill all the songs are no longer grey on the "this phone" tab in itunes then re-sync the music.

Hi there,

I had this very same problem after upgrading to a 4s from my 3g. It was particularly annoying to be missing 800+ of my 2000 songs, and I tried syncing it several times before turning to google in frustration. Looks like lots of us are having this issue. After reading a couple suggestions here is what FINALLY worked for me -

syncing with airplane mode

all apps turned off

while running sync when it stops on a particular song, uncheck/ or delete - some songs interrupted the sync even unchecked

keep syncing that mother til (most) everything transfers

This worked to get 795 of my songs that were previously greyed out back in my itunes. I'm pretty psyched overall🙂

Thank you all for your suggestions, hope my troubles can be of help to someone else.