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User profile for user: lovesickfret
lovesickfret Author
User level: Level 1
4 points

iPhone Songs Greyed Out - Won't Delete

Hey,


For some reason my iPhone has synced music that will not be removed from my iPhone. These items appear greyed out on my iPhone, but do not show up in iTunes when I plug my iPhone in (For instance, Coldplay's album "Viva La Vida," appears on my iPhone greyed out, but iTunes shows that no such songs exist on my device). Similarly, some items are also greyed out in iTunes when I connect the iPhone (coincidentally, all items I bought from my account on my iPhone). If I try to delete the greyed items from my phone in iTunes, they appear to delete, but later reappear - and never leave my phone.


Image of greyed songs on iPhone:

User uploaded file


Image of songs greyed in iTunes:

User uploaded file

These songs will not be removed from my iPhone. Even if I delete my entire library from my iPhone, these songs remain.


Conveinently, all of the songs that will not delete are items that my sister has bought on her account, and my iPhone constantly asking me for my sister's iTunes password any time I connect my iPhone to my library. Surely these issues are connected. I have deauthorized my sisters account from my computer, and have tryed every possible method of removing these songs. I don't want my iPhone to have anything to do with my sisters account - how can I make it forget her account? I have tried every way I can imagine, including removing my entire library of music from my phone.


I am relatively savvy with iTunes and the iPhone, and cannot seem to fix this by any method. Is it something to do with iCloud?

Posted on Feb 18, 2012 5:17 PM

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31 replies
User profile for user: cariann40
cariann40
User level: Level 1
0 points

Aug 10, 2014 5:48 PM in response to lovesickfret

So I had this problem too, and for me it took forever to figure it out. What I did was under the first tab in itunes when I plugged my phone in i scrolled down and checked manage music manually and unchecked auto sync when plugged in. That made it so I could delete the grey songs and reload them. when I re loaded them to my phone they were still grey. But, be patient the songs will re-collaborate with the iTunes version so that they are no longer corrupted and can be played on the iphone. Just wait untill all the songs are no longer grey on the "this phone" tab in itunes then re-sync the music.

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iPhone Songs Greyed Out - Won't Delete

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