iPhone Songs Greyed Out - Won't Delete

Hey,

For some reason my iPhone has synced music that will not be removed from my iPhone. These items appear greyed out on my iPhone, but do not show up in iTunes when I plug my iPhone in (For instance, Coldplay's album "Viva La Vida," appears on my iPhone greyed out, but iTunes shows that no such songs exist on my device). Similarly, some items are also greyed out in iTunes when I connect the iPhone (coincidentally, all items I bought from my account on my iPhone). If I try to delete the greyed items from my phone in iTunes, they appear to delete, but later reappear - and never leave my phone.

Image of greyed songs on iPhone:

Image of songs greyed in iTunes:

These songs will not be removed from my iPhone. Even if I delete my entire library from my iPhone, these songs remain.

Conveinently, all of the songs that will not delete are items that my sister has bought on her account, and my iPhone constantly asking me for my sister's iTunes password any time I connect my iPhone to my library. Surely these issues are connected. I have deauthorized my sisters account from my computer, and have tryed every possible method of removing these songs. I don't want my iPhone to have anything to do with my sisters account - how can I make it forget her account? I have tried every way I can imagine, including removing my entire library of music from my phone.

I am relatively savvy with iTunes and the iPhone, and cannot seem to fix this by any method. Is it something to do with iCloud?

Posted on Feb 18, 2012 5:17 PM

Top-ranking reply

John Fitzpatrick

Level 1

1 points

Posted on Feb 18, 2012 6:42 PM

Found this info here, but not sure if it will help you or not. I am facing a similar situation that I have not eradicated just yet.

http://support.apple.com/kb/ts4054

Songs purchased from multiple Apple IDs

Songs containing DRM (Digital Rights Management) may not appear, or may appear grayed out in iCloud. This can occur if your computer is not authorized for playback of that content. Try authorizing your computer, then manually update iTunes Match.

To determine what Apple ID your computer needs to be authorized for, locate and select the song in your iTunes library.
Choose File > Get Info.
In the Summary tab, locate the Account Name field in the right column and write it down.
Click OK.
Choose Store > Authorize this Computer.
Type in the account name from the Summary field and its password. Click Authorize.
Choose Store > Update iTunes Match.

Check iCloud Status

Check to see the iCloud status of your songs. Choose View > View Options and enable"iCloud Status". iCloud status will help you to determine whether or not a song was purchased from the iTunes Store, matched, uploaded, or ineligible for upload. Items may not be eligible for upload if:

The item was purchased outside of the United States iTunes Store.
Your computer is not authorized for playback for that item.
The music video was not purchased from the iTunes Store.

User uploaded file

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31 replies

Shwick

Level 1

4 points

Apr 25, 2017 2:48 PM in response to lovesickfret

Hallo. I have the same problem too. It's a really frustrating one. Yesterday, I wanted to download some new songs and delete songs I no longer like. When I checked my iPod Touch after closing iTunes, I noticed I had greyed out songs! I tried to sync my iPod Touch to iTunes but the greyed out songs won't even appear! I made the situation worse by deleting them before they appeared on my iPod Touch! I keep on trying to sync with a USB charger but the problem persists. The greyed out songs never appear on my music library (the songs that are in my iPod Touch). What should I do? Should I use iFunBox? I am skeptical about using iFunBox. I am worried about getting a virus from it.

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iPhone Songs Greyed Out - Won't Delete