I can't download Word or Excel attachments in Mail. Microsoft Answers can't help

The most likely cause is the sender did not attach the document, and rather just sent you a shortcut to it.

alexmkbb wrote:

Thanks for your suggestion but files are definitely attached but I can't open them although I can save them. I can open PDF attachments without a problem

hello, just to confirm, you can save the word, excel and powerpoint attachments from Apple Mail, is that right?

the issue you have is they are not opening?

Did you drag the attachment(s) out of the mail message first?

alexmkbb wrote:

I can save Word and Excel files e.g to 'Documents'

Silly question, but do you actually have MS Office Mac installed?

fane_j wrote:

alexmkbb wrote:

I can save Word and Excel files e.g to 'Documents'

Silly question, but do you actually have MS Office Mac installed?

i too want to ask the same question

alexmkbb wrote:

I do have MS Office Mac installed

So what exactly happens when you try to open one of the Word or Excel attachments saved to the Documents folder?

screenshot or screen recording can help too

can you do a right click then open with on the document that your having a problem opening then upload a screenshot of it

(1) Does this happen when you double-click any Word or Excel document, or just with specific documents, eg, the ones you received from someone else?

(2) Did you move Word and Excel or MS Office from the locations where they were installed by the Office installer?

(3) Did you apply MS update relevant to your version of MS Office (which is…?).