How to solve import error with iTunes Producer?

Question

Level 1

8 points

How to solve import error with iTunes Producer?

Please help me out by telling me what is going wrong after I update my ibook with iTunes producer. The fetched statuses goes from internal transfer to import processing to import error. But I can't find out anywhere what is wrong......I'm getting crazy because as you can see I'm busy with it from febr, 16th .... And that is 9 days too long...

I have read a lot on the web and the forums but no one seems to have an answer. I have sent it to Apple, But no answer. Is there a server Meltdown?

iBook, Mac OS X (10.7.3), Itunes Producer

Posted on Feb 24, 2012 3:55 PM

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Answer 1

K T

Level 7

23,889 points

Feb 24, 2012 4:10 PM in response to renhagedis

Get rid of the underscores...

Resist using any special characters.

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Answer 2

limtc

Level 1

70 points

Feb 24, 2012 7:28 PM in response to renhagedis

From my own experience it is probably due to bad video encoding. Try to find out which video got the issue (remove some of them and upload - you can reupload later, no issue), and re-encoding them using QuickTime X.

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Answer 3

renhagedis Author

Level 1

8 points

Feb 25, 2012 12:39 AM in response to limtc

And if this works, how long does a next upload take to see it in the bookstore it self? 10 days again or can you see the result moments after a correct upload?

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Answer 4

renhagedis Author

Level 1

8 points

Feb 25, 2012 12:41 AM in response to K T

I didn't put the underscores in the name. Its iTunes producer itself. If I just rename the itmsp-file itself without the underscores it is putting them back again.....

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Answer 5

renhagedis Author

Level 1

8 points

Feb 28, 2012 10:22 PM in response to limtc

The problem was indeed in the videos. Also Apple told me that by mail. This is what I finally did:

I duplicated my iBook version.(.iba file)

I removed all the video's

I saved that version (.iba file)

I saved that ibook (.ibooks file)

I opened the original iTunesProducer package of the book (.itmsp file)

I uploaded/delivered the file

I checked the status with the file - history option

and it said as latest status imported.

Now I'm putting the video files one by one back in the book and upload. And wait and see when it is going wrong. Up to now I have done 2 succesfull uploads with movies. So I guess the movies were the problem. To be followed....

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Answer 6

Sep 10, 2012 7:18 PM in response to renhagedis

What where the specs on your video encode?

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