Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Problems opening PowerPoint files after 10.7.3 server update

We have client with a Mac mini running Lion Server. It has a SMB share that Windows users connect it, and after updating the server from 10.7.2 to 10.7.3 these Windows users can no longer open PowerPoint files directly off the server.


After updating, when Windows users double-click on PowerPoint files directly from the Lion Server, they either get the error "PowerPoint was unable to open or save this document. Please ensure that you have access privileges to read or write the document and that it is not encrypted" (Windows XP w/Office 2003) or "The path or file name [...] is invalid. Please check that the path and file name are correct" (Windows 7 w/Office 2010).


These Windows users are however able to open Word and Excel files from the same SMB share without any problems. The Windows users can also save PowerPoint files to the SMB share, they just can't open them.


Copying the PowerPoint file down locally to the Windows computer allows the file to open properly, and it can be copied back to the server successfully.


Macs are able to open opening these PowerPoint files directly from the SMB share.


We've tried creating a new SMB share on the server, and it has the same issues. The Windows users connecting to the Lion Server are in an ACL with Full Control permissions on the SMB share. We've also reproducted the problem logging into the SMB share using administrator permissions, and we've opened up the SMB share with wide open permissions (including guest).


Bottom line, this worked prior to updating to 10.7.3, and it only affect Windows users opening PowerPoint files from an SMB share.


Has anyone seen anything similar?

Mac OS X (10.7.3)

Posted on Feb 27, 2012 11:43 AM

Reply
30 replies

Feb 28, 2012 11:44 AM in response to Commanderrudi

Well, at least we know now that this 10.7.3 Server issue with Windows SMB and PowerPoint files isn't limited to us. Thanks for chiming in Commanderrudi!


I'm betting this is a new bug, introduced by one of the things the 10.7.3 Server update was supposed to fix... "opening files with Microsoft Office 2003"... see the File Services section here:

http://support.apple.com/kb/HT5049

Mar 9, 2012 5:08 PM in response to ks_artist2

ok ...now i test from a Lion Client over smb://server/share/file.ppt


and


from a Snow Leopard Client over smb://server/share/share/file.ppt


with office 2011 for mac


this is the same failure with *.ppt, like windows


*.pptx works


when i come over AFP, the Fail is not.


i called the apple care support and send my logfiles and configuration of the lionserver


and wait 🙂


User uploaded file

User uploaded file



sorry for my bad english

Problems opening PowerPoint files after 10.7.3 server update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.