"Keep me signed in" Not Working in iCloud

Question

Level 1

104 points

"Keep me signed in" Not Working in iCloud

When logging in to iCloud.com there is check box that allows the user to remain logged in for two weeks. This has worked fine in the past but stopped working a couple of days ago for me on various machine with various browsers. The persistent login works as long as the browner is running. However, after closing it, login is required the next time the site is accessed. I hadn't realized what a pain it is to have this feature removed if in fact that is what has happened. Is there perhaps a setting I am missing? Any wisdom welcome!

MacBook Pro 17, Mac OS X (10.7.2), MBP 1,1; 32 GB iPhone 3GS; Vintage Macs & Devices

Posted on Feb 27, 2012 2:59 PM

Reply

Answer 1

Dec 19, 2017 9:11 AM in response to SlurpTheo

I was using current stable, x64 Chrome on (updated) Windows 10.

I just uninstalled and reinstalled Chrome --> Problem seems to have gone away.

Reply

Answer 2

nejad

Level 1

38 points

Dec 19, 2017 10:15 AM in response to SlurpTheo

My Plan B is to try it on Firefox. Worth a try!

Reply

Answer 3

nwei

Level 1

9 points

Dec 19, 2017 11:01 AM in response to nejad

sadly, Firefox is worse. Not only does it not keep me signed in despite that checked box, it forgets my username and password, and it forgets that I've ok'd trusting this computer, so it's two-factor authentication time over and over again.

I don't use Chrome, and I'm not sure why I should. Your thoughts?

Reply

Answer 4

nejad

Level 1

38 points

Dec 19, 2017 1:49 PM in response to nwei

I didn't know about Firefox but I'm not surprised as Firefox is, in many ways, is similar to Safari and only have a different clothing.

I am not keen on Google products as they copy others and claim it as their own (kind of theft really), however, I am forced to use Chrome many times because of Safari's failing. As long as you have Safari running you won't get into habit of using Chrome. I suggest quitting Safari and trying to use Chrome for two weeks, you will then know which one is to your liking

Reply

Answer 5

nwei

Level 1

9 points

Nov 28, 2017 3:18 PM in response to Gary K.

thanks for your reply. Trying another browser, I had to repeat two-step verification. I had already done that, and asked to trust this device, but trust is such a fragile thing.

Reply

Answer 6

nwei

Level 1

9 points

Nov 28, 2017 3:22 PM in response to Carolyn Samit

Luddite here does not see empty cache or reset safari under safari, or details under privacy.

fortunately, I delight in quitting and then relaunching, and entering usernames and passwords frequently.

Reply

Answer 7

Dec 19, 2017 8:52 AM in response to nejad

I'm getting this behavior in Chrome the past week+ (was happening for a few days back in Nov too... but then stopped).

Reply

Answer 8

nejad

Level 1

38 points

Dec 20, 2017 3:14 AM in response to nejad

I have to add to my previous comment that I can't fully trust Google with my passwords and card details so the answer to the question of Safari or Chrome seems to be: BOTH

Reply

Answer 9

nejad

Level 1

38 points

Dec 17, 2017 6:41 AM in response to Gary K.

Embarrassing for Apple this is a Safari problem. If you switch to Google's Chrome "keep me signed in" works fine.

PS

Some people attribute this problem to Safari's plugins but I still got it without having any plugins

Reply

Answer 10

Feb 28, 2012 12:25 AM in response to Gary K.

Hi Gary ...

Maybe the cache, a reset, or deleting cookies will help, or all three.

Try this on Safari ...

From the Safari menu bar click Safari > Empty Cache. See if you can stay logged into iCloud.

If not, back to the Safari menu bar click Safari > Reset Safari. Select the top 5 buttons, click Reset

If that didn't help either, go to Safari > Preferences then select the Privacy tab then click Details.

Type apple in the search field top right corner of that window then click Remove All Done.

Quit then relaunch Safari. Try iCloud.com.

Reply

Answer 11

Gary K. Author

Level 1

104 points

Feb 28, 2012 12:37 PM in response to Carolyn Samit

Hi Carolyn,

I have tried all of these things. I am an experienced Mac and Internet user and can even verify the exact cookie that is put on my machine to allow the 14 days of remaining signed in. Problem seems to be that the cookie is not being read. I have deleted all iCloud and Apple cookies, so I doubt if any of the cookies on my machine are corrupted.

The text box into which the password is typed does not accept pasted text. Apple's own Keychain does not store the UID/Password combo either. So this has the perverse effect of encouraging users to create trivial, memorable passwords rather than difficult ones. Somehow I thought this problem was on the server side, but imagine there would be more complaints if that were the case. Thanks for the suggestions just the same.

Reply

Answer 12

Feb 28, 2012 1:12 PM in response to Gary K.

Hi, I'm having the same problem since the last day or so. If you find a solution please post it here, thanks!

Reply

Answer 13

Gary K. Author

Level 1

104 points

Feb 28, 2012 1:47 PM in response to Krellasaafi

I have not solved this problem. However, it has gone away at least temporarily. I use a number of Safari extensions. I disabled all of them. After disabling them, I logged into iCloud (having to enter my password). Then I closed Safari and reopened it. I tried opening iCloud and my sign-in had been successfully preserved. So I figured that maybe one of my extensions was the culprit. So, I re-enabled all extensions one by one and found that my signed in status was preserved even after ALL of the extensions had been re-enabled.

I find this "success" unsatisfactory. If the problem had been traced to one of the extensions (which include Ghostery, Disconnect, The Tracktor, iTubeX and ClicktoPlugin ), I would have been pleased with the effort. But it appears that just toggling one or more of them brought success and I have a feeling that it will not last. Or it could be that the problem just resolved itself on Apple's side during the timeframe of my efforts at tracking it down. Also, I have had the same problems in Firefox and Chrome. So try toggling all of your extensions, but I suspect the problem lies elsewhere.

Reply

Answer 14

Gary K. Author

Level 1

104 points

Feb 29, 2012 11:53 AM in response to Gary K.

It has been 24 hours and at least a dozen Safari shut down/reopen cycles with the login to iCoud persistently working. So I am going to declare this problem solved. While toggling the extensions Ghostery, AdBlock, Disconnect, and Incognito may have solved the problem, I doubt it. With all of these enabled I am still enjoying success.

Reply

Answer 15

ter11

Level 1

0 points

Mar 26, 2012 2:48 PM in response to Gary K.

same here, but using firefox11 (or IE) on XP - no solution so far

Reply