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Very high ping time, very slow internet

Hi,

I have a Mac Pro, with OS X v10.7.3. The internet is very slow and the ping time is very high: I ran speedtest and got 722ms ping time with 0.55Mbps download speed. I know it has nothing to do with my router or internet connection because my ipads and iphones get high speed (about 6Mbps). I ran Netstat in Network utilities and got several entries but I am not sure how to read the output (there are dozens of entries but I can't tell what each one means). I tried reinstalling Mac OS X but it didn't make any difference.

Could you please tell me if there are ways to investigate this problem and fix it ?

Many thanks.

Posted on Mar 4, 2012 6:07 AM

Reply
22 replies

Jun 6, 2012 11:19 PM in response to Linc Davis

Hi, I am having the same problem of suboptimal BW with my ISP (FIOS). I get the right speed on a windows laptop and on a mac book pro but I get much slower Upload speed on my iMac. Download speed is the right one on all machines. Rebooting in safe mode makes the problem go away. I have installed already the FIOS Mac broadband optimizer and removed some SW that I found could interact, I also tested different DNS servers. Still no success. Below my system dump following step 1-5. Any suggestions are welcome.


Step 1

com.Logitech.Control Center.HID

com.Logitech.Unifying.HID Driver

com.parallels.kext.prl_usb_connect (6.0

com.parallels.kext.prl_hypervisor (6.0

com.parallels.kext.prl_hid_hook (6.0

com.parallels.kext.prl_netbridge (6.0

com.parallels.kext.prl_vnic (6.0


Step 2

com.parallels.vm.prl_naptd

org.samba.smbd

org.samba.nmbd

com.realvnc.vncserver

com.parallels.desktop.launchdaemon

com.microsoft.office.licensing.helper

com.google.keystone.daemon

com.adobe.SwitchBoard


Step 3

jp.co.canon.SELPHYES.BG

com.wacom.pentablet

com.tvmobili.artwork

com.parallels.vm.prl_pcproxy

com.parallels.desktop.client.launch

com.Logitech.Control

com.google.keystone.root.agent

com.adobe.CS5ServiceManager

com.google.GoogleContactSyncAgent


Step 4

/Library/Components:



/Library/Extensions:

VBoxDrv.kext

VBoxNetAdp.kext

VBoxNetFlt.kext

VBoxUSB.kext



/Library/Frameworks:

Adobe AIR.framework

MacFUSE.framework

NyxAudioAnalysis.framework

OSXFUSE.framework

PluginManager.framework

SGCS85.framework

iLifeFaceRecognition.framework

iLifeKit.framework

iLifePageLayout.framework

iLifeSQLAccess.framework

iLifeSlideshow.framework



/Library/Input Methods:



/Library/Internet Plug-Ins:

AdobePDFViewer.plugin

AmazonMP3DownloaderPlugin.plugin

Flash Player.plugin

Google Earth Web Plug-in.plugin

JavaAppletPlugin.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

SharePointWebKitPlugin.webplugin

Silverlight.plugin

WacomNetscape.plugin

WacomSafari.plugin

flashplayer.xpt

iPhotoPhotocast.plugin

nsIQTScriptablePlugin.xpt



/Library/Keyboard Layouts:



/Library/LaunchAgents:

com.Logitech.Control Center.Daemon.plist

com.adobe.AAM.Updater-1.0.plist

com.adobe.CS5ServiceManager.plist

com.google.keystone.agent.plist

com.parallels.desktop.launch.plist

com.parallels.vm.prl_pcproxy.plist

com.tvmobili.artwork.plist

com.wacom.pentablet.plist

jp.co.canon.SELPHYES.BG.plist



/Library/LaunchDaemons:

com.adobe.SwitchBoard.plist

com.google.keystone.daemon.plist

com.microsoft.office.licensing.helper.plist

com.parallels.desktop.launchdaemon.plist

com.realvnc.vncserver.plist



/Library/PreferencePanes:

Flash Player.prefPane

Logitech Control Center.prefPane

PenTablet.prefPane



/Library/PrivilegedHelperTools:

Google Drive Icon Helper

com.microsoft.office.licensing.helper



/Library/QuickLook:

ParallelsQL.qlgenerator

QuickLookEyeTV.qlgenerator

iWork.qlgenerator



/Library/QuickTime:

AppleIntermediateCodec.component

AppleMPEG2Codec.component

EyeTV MPEG Support.component



/Library/ScriptingAdditions:



/Library/Spotlight:

AppleWorks.mdimporter

Microsoft Office.mdimporter

ParallelsMD.mdimporter

iWork.mdimporter



/Library/StartupItems:

EyeConnect



/etc/mach_init.d:

dashboardadvisoryd.plist



/etc/mach_init_per_login_session.d:



/etc/mach_init_per_user.d:

com.adobe.SwitchBoard.monitor.plist



Library/Address Book Plug-Ins:

SkypeABDialer.bundle

SkypeABSMS.bundle



Library/Fonts:



Library/Input Methods:

.localized



Library/Internet Plug-Ins:

Picasa.plugin



Library/Keyboard Layouts:



Library/LaunchAgents:

com.apple.CSConfigDotMacCert-federico.ardanaz@me.com-SharedServices.Agent.plist

com.apple.FTMonitor.plist

com.apple.imagent.plist

com.apple.marcoagent.plist

com.google.GoogleContactSyncAgent.plist

org.virtualbox.vboxwebsrv.plist



Library/PreferencePanes:

.localized


Step 5

CPULed, iTunesHelper, start, EvernoteHelper, ScanSnap Manager, Alfred, GeekTool Helper, public, Backups, PS3 Media Server, Boxee Media Manager, MediaMaster Server, EyeTV Helper, Solar Service, SPanel

Aug 24, 2012 3:44 PM in response to Linc Davis

Hello Dear Linc.

I know it is a very old post , but I really got impressed about your method of thinking and solving the problem. Can you please kindly say on which basis you have selected the applications for removal?

If you learn it to us, we can do the procedure later without disturbing you.

I have made a new thread on that here. It will be a great help if you answer in the link or here , each one you prefere.

I look forward for your valuable help. This is the link to the new thread. I appreciate your help beforehand.


https://discussions.apple.com/thread/4237557?answerId=19372321022#19372321022

May 31, 2015 5:43 AM in response to Linc Davis

I have the same problem went on to save mode and it worked fine did step 1 to 5 and this is the out come:


Step 1:


  • org.virtualbox.kext.VBoxDrv (4.3.26)
  • org.virtualbox.kext.VBoxUSB (4.3.26)
  • org.virtualbox.kext.VBoxNetFlt (4.3.26)
  • org.virtualbox.kext.VBoxNetAdp (4.3.26)
  1. com.avast.PacketForwarder (2.0)
  2. com.avast.AvastFileShield (2.1.0)


Step 2:


  1. com.avast.uninstall
  2. com.avast.daemon
  3. com.avast.update
  4. com.avast.proxy
  5. com.microsoft.office.licensing.helper
  6. com.google.keystone.daemon
  7. com.oracle.java.Helper-Tool
  8. com.avast.service
  9. com.avast.fileshield
  10. com.avast.account
  11. com.adobe.fpsaud
  12. com.avast.crashreport
  13. com.avast.init


Step 3:

  1. com.avast.home.userinit
  2. com.avast.userinit
  3. com.avast.helper
  4. com.microsoft.autoupdate.fba.67908
  5. com.bittorrent.uTorrent
  6. com.google.keystone.system.agent
  7. com.and.PcounterClient.52004
  8. com.google.Chrome.40076
  9. com.microsoft.Word.45756
  10. com.oracle.java.Java-Updater
  11. com.avast.update-agent
  12. com.spotify.webhelper
  13. com.tomtom.HOMERunnerApp.79268


step 4:


/Library/Components:


/Library/Extensions:

ACS6x.kext

ATTOCelerityFC8.kext

ATTOExpressSASHBA2.kext

ATTOExpressSASRAID2.kext

  1. ArcMSR.kext
  2. BJUSBLoad.kext
  3. CIJUSBLoad.kext
  4. CalDigitHDProDrv.kext
  5. HighPointIOP.kext
  6. HighPointRR.kext
  7. PromiseSTEX.kext
  8. SoftRAID.kext


/Library/Frameworks:

  1. AEProfiling.framework
  2. AERegistration.framework
  3. AudioMixEngine.framework
  4. NyxAudioAnalysis.framework
  5. PluginManager.framework
  6. TSLicense.framework
  7. iLifeFaceRecognition.framework
  8. iLifeKit.framework
  9. iLifePageLayout.framework
  10. iLifeSQLAccess.framework
  11. iLifeSlideshow.framework
  12. iTunesLibrary.framework


/Library/Input Methods:


/Library/Internet Plug-Ins:

  1. AdobePDFViewer.plugin
  2. AdobePDFViewerNPAPI.plugin

Default Browser.plugin

Flash Player.plugin

Flip4Mac WMV Plugin.plugin

JavaAppletPlugin.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

  1. SharePointBrowserPlugin.plugin
  2. SharePointWebKitPlugin.webplugin
  3. Silverlight.plugin
  4. flashplayer.xpt
  5. iPhotoPhotocast.plugin
  6. nsIQTScriptablePlugin.xpt


/Library/Keyboard Layouts:


/Library/LaunchAgents:

  1. com.avast.update-agent.plist
  2. com.avast.userinit.plist
  3. com.google.keystone.agent.plist
  4. com.oracle.java.Java-Updater.plist


/Library/LaunchDaemons:

  1. com.adobe.fpsaud.plist
  2. com.apple.spirecorder.plist
  3. com.avast.init.plist
  4. com.avast.uninstall.plist
  5. com.avast.update.plist
  6. com.google.keystone.daemon.plist
  7. com.microsoft.office.licensing.helper.plist
  8. com.oracle.java.Helper-Tool.plist

org.virtualbox.startup.plist


/Library/PreferencePanes:

Flash Player.prefPane

Flip4Mac WMV.prefPane

  1. JavaControlPanel.prefPane
  2. Perian.prefPane


/Library/PrivilegedHelperTools:

com.microsoft.office.licensing.helper


/Library/QuickLook:

  1. GBQLGenerator.qlgenerator
  2. iBooksAuthor.qlgenerator
  3. iWork.qlgenerator


/Library/QuickTime:

AC3MovieImport.component

AppleIntermediateCodec.component

AppleMPEG2Codec.component

Perian.component


/Library/ScriptingAdditions:


/Library/Spotlight:

  1. GBSpotlightImporter.mdimporter
  2. LogicPro.mdimporter

Microsoft Office.mdimporter

  1. iBooksAuthor.mdimporter
  2. iWork.mdimporter


/Library/StartupItems:


/etc/mach_init.d:


/etc/mach_init_per_login_session.d:


/etc/mach_init_per_user.d:


Library/Address Book Plug-Ins:

  1. SkypeABDialer.bundle
  2. SkypeABSMS.bundle


Library/Fonts:


Library/Input Methods:

.localized


Library/Internet Plug-Ins:


Library/Keyboard Layouts:


Library/LanguageModeling:

de-dynamic.lm

en-dynamic.lm

fr-dynamic.lm

it-dynamic.lm

nb-dynamic.lm

nl-dynamic.lm

sv-dynamic.lm

tr-dynamic.lm


Library/LaunchAgents:

  1. com.avast.home.userinit.plist
  2. com.bittorrent.uTorrent.plist
  3. com.spotify.webhelper.plist

org.virtualbox.vboxwebsrv.plist


Library/PreferencePanes:


Library/Services:


Step 5:


iTunesHelper, PcounterClient, MacUpdate Desktop, TomTomHOMERunner, SpeechSynthesisServer

Very high ping time, very slow internet

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