Currently Being ModeratedMar 6, 2012 9:11 AM (in response to gingerwb)
Its all over the forums a major hack may of taken place - I tried to update my card last night to buy an app as its out of date and I cant it wont let me there is a huge security breech in Apple and part of it is people using vouchers and stealing peoples money they cannot be held responsible though apparently as it says it in the T's&C's
Currently Being ModeratedMar 11, 2012 5:00 PM (in response to gingerwb)
Yes it just happened to me, and when I contacted Apple the Apple agent acted as if this is very unusual and never heard of it, I must of made a mistake!!! Come Apple get my $25 back and fix the Problem
Currently Being ModeratedMar 12, 2012 5:09 AM (in response to melexi)
Dont give up! Keep asking Apple to investigate your issue, they have credited me 20 songs now and I'm still asking them to investigate the issue further as there is obviously a problem somewhere in their organisation
Good luck and I'll let you know how I get on
Currently Being ModeratedApr 11, 2012 9:39 AM (in response to gingerwb)
This has happened to me too and I've been told Tough Luck, there's nothing we can do. Where has my money gone? I've gone back to Apple and asked to be referred to a Supervisor as I''m not happy. Some kind of fraud is taking place here and it's not right.
In the meantime I have removed my credit card details from my Apple account and I won't be spending another penny until this issue is sorted out properly.
Please tell all your friends not to buy giftcards!
Currently Being ModeratedAug 6, 2012 7:50 AM (in response to gingerwb)
I guess this is still hapening because I can't getv3 gift cards to work. This is the first time I scratched the seal off so there is no way they have all already been redeemed. Makes me mad and confused.
Currently Being ModeratedJan 2, 2013 3:09 AM (in response to gingerwb)
This also just happened to me with 2 x iTunes £15 gift cards. They were Christmas presents from last year but none were scratched/used.
Tried one last night and I got the 'already redeemed' message!
So I recorded a video of the second card foil being scratched off and entered in to iTunes - only to get the same message! So at least I have video proof that this is a problem at Apple and NOT my end as the Apple Customer reps would have you believe.
My issue is being addressed by Apple support via phone and I am expecting a call back today. I have informed them that the video can be emailed or uploaded to YouTube (via private link) as evidence that I am not in the wrong.
Currently Being ModeratedJan 2, 2013 5:17 AM (in response to sharkituk)
Apple Customer service are fobbing me off. This is an Apple fault - not mine, not the customer.
With the large number of these types of posts something is not right at all. The Press will be informed as will various consumer support groups (Watchdog, Trading Standards, etc.).
Apple if you are reading this, issue a statement to those who have the problem and stop fobbing them off.
Currently Being ModeratedJan 2, 2013 6:08 AM (in response to sharkituk)
Well, in a way I am glad that others are still having this problem and I never did get my money back from Apple or even any credit to spend.
If everyone who experience this problem could post in just one or two threads, then perhaps they (Apple) will be able to see the scale of the problem.
I kept to my promise - I have not spent a single penny in the itunes Store since this happened and told everyone I know NOT to buy itunes gift cards.
I also bought a Samsung Tablet instead of an iPad this christmas and have no intention of buying anything Apple again until this issue is sorted out.
Currently Being ModeratedJan 7, 2013 11:20 AM (in response to gingerwb)
Hi, all I'm glad I'm not the only one. I have 2 vouchers worth £25 and they have both been reddmed by someone else. I have been emailing itunes for several weeks now and after having proved that I purchased the vouchers they are now saying I should go back to the shop where I purchased the vouchers. How can they possibly help when they know that it is a fault in their security system? They know exactly who redeemed the vouchers but are expecting me to accept 10 song credits. I've told them that it is not acceptable and I would like to speak to someone in person. Having just discovered this forum I am even more furious than ever with them as they know full well that this is not a one-off and all that business about me getting to prove I purchased the vouchers was just delaying tactics. For a multinational company I think it's disgusting and I will not let them off the hook.
Currently Being ModeratedJan 12, 2013 11:58 AM (in response to gingerwb)
Everyone if you call AppleCare they should be able to contact iTunes or you can contact them directly via Expresslane.apple.com. They are pretty good about crediting your account if you get the right person or know where to go.
Currently Being ModeratedJan 21, 2013 3:40 AM (in response to gingerwb)
I recently bought a £15 ituens gift card for my partner. Since she is not too savvy with itunes, I went on to her account to redeem it for her. I scratched off the panel and entered the code into the correct box on itunes and was told "the gift certificate or card you have entered has already been redeemed".
I took the card back to Morrisons Supermarket in Guiseley where I had bought it and was told that since Morrisons only sell gift cards on behalf of iTunes and receive a commission, that they could do nothing and I had to take the problem up with iTunes.
Well, dealing with iTunes is no easy thing. I finally found what I thought was the right area on the website and was directed to send an email. I did this, but the chap I got through to seemed to think I had a problem with my iTunes software or that I didn't know how to redeem the card. I tried my best - over several emails - to get through to him that the problem was with the gift card code and that they may have been hacked. It would be very easy for them to find out that a) I wasn't the one who had redeemed the code and b) who the culprit was due to the fact they would know whose iTunes account the code had been credited to. I got nowhere, the chap sent me a link to "account security" and told me to phone them even though it was not possible to get a phone number from the link he sent me.
So, I got back in touch with Morrisons customer complaints and basicaaly told them that as far as I was concerned they were selling faulty goods on behalf of another company and that they should at least try and help me out with iTunes. I have since received an email from Morrisons asking for all the details of the card so they can look into it. iTunes - meanwhile - have stopped replying to my emails and I am now being completely ignored by them.
Has anyone else had this problem or does anyone know where I stand and how I can either get my money back or get the funds put on to my partners iTunes account?
Currently Being ModeratedJan 21, 2013 6:27 AM (in response to damianpittam)
Yup, same problem here. Apple just ignore and shrug you off. They refuse to even consider my video evidence of the problem and say to go back to the retailer I purchased the cards from; which was probably 1.5 years ago and the receipt is long gone.
Apple = a billion dollar company and they cannot even refund me a couple of faulty £15 quid gift cards. That's customer service for you.
We are all screwed. Apple took our money and ran.
Currently Being ModeratedJan 27, 2013 6:46 AM (in response to gingerwb)
I've run into the same problem with a card with an illegible code. I scratched off the foil ages ago and finally got round to redeeming it yesterday by sending photos of the card and the serial number to customer services. Apple have said that the card was redeemed to another account a couple of months ago. The date of redemption was after the foil had been removed revealing the illegible code and while the card was in my wallet. I've asked Apple provide a credible explanation as to how the card could be redeemed to another account under these circumstances.
Currently Being ModeratedJan 29, 2013 4:44 AM (in response to crocked)
I had exactly the same problem... I believe that the Store know of this problem and there security has been hacked...
My advice and I'm sure the advice that will soon be on public forums... would be DON'T purchase itunes cards, they are not secure... you're taking a risk with your purchases...
I have also email Watchdog, and will be speaking with Trading Standards, I would suggest others also do this as well, so it becomes a public issue and prehaps embarrasses the company into acting on this issue...