Previous 1 2 3 4 Next 59 Replies Latest reply: Jan 3, 2013 6:53 PM by AbsolutGrndZer0 Branched to a new discussion.
Peter Lee Level 1 (10 points)

There seems to be some bugs in iTunes 10.6 for Windows related to 1080p video.  According to Apple, the minimum specs for viewing 1080p video on a PC is:


To play 1080p HD video on a PC, you need a 2.4GHz Intel Core 2 Duo or faster processor, 2GB of RAM, and an Intel GMA X4500HD, ATI Radeon HD, or NVIDIA GeForce 8300 GS or better graphics processor.

My PC exceeds these specs (Intel i5-2500K 3.3GHz CPU, 8GB of RAM, AMD Radeon 7970 video card, 30" Apple Cinema Display).  The first bug appears when I go into the preferences setting and switch the download preference fom 720p to 1080p, which triggers a warning box that says:

This computer may not be able to play 1080p videos.  You can still download these videos for use on other devices.


That's odd but I press "OK" and downloaded the 1080p copy of a TV episode.  When I press play, another warning box popped up:


Video is too large.  The 1080p version of [show] is too large to play on this computer.  You can choose to play a smaller 720p version of this movie below.  This message will be dismissed in XX seconds.


The message gives you three options: PLAY SMALLER VERSION / OK / CANCEL.  If I select OK or simply let the timer run down, the 1080p video starts playing without any problems.  Anyone else seeing this?

iTunes 10.6 for Windows, Windows 7
  • jpitca10 Level 1 (0 points)

    Yeah, I'm getting the exact same problem. My PC also well exceeds the requirements. Video also plays after the 60 second countdown.

  • Peter Lee Level 1 (10 points)

    Also, I don't know if this is a feature or a bug but downloading the 1080p HD version only downloads that version; the 720p HD or SD versions aren't downloaded as well.  That's different from how it works if you download the 720p copy, which automatically also downloads the SD version.  I wish selecting 1080p also automatically selects the other two copies as well since I have devices that can't play the 1080p copy.  It's a pain to have to go into preferences, select 720p as the preferred download and then re-download the episode again.

  • thejman425 Level 1 (0 points)

    From what I understand 1080p is only worth something if your using a monitor or tv of 32in or more. Most people don't have monitors that big. And the player window iTunes uses doesn't resize itself like Windows media player does. So when you open a 1080p movie you get and error cause the window will exceed the size of your monitor and you have to resize it yourself. Also, when I opened a 1080p movie, got the error and hit ok, it played the sd version instead and wouldn't let me play the 1080 version anymore. I actually had to go into the movie folder and take out the sd version, delete the folder from iTunes but keep the files then re add the movie. Only then could I play the 1080p. Seems like we just have to put up with the error for now.

  • Peter Lee Level 1 (10 points)

    Your post has some misunderstandings.  The aspect ratio of a 1080p video is 1920x1080 pixels (1920 pixels horizontal, 1080 pixels vertical).  The 30" Apple Cinema Display computer monitor I have has a resolution of 2560x1600.  In other words, it's bigger than the size of the 1080p video.  The speculation that the error message I've reported is being caused by the video being larger than the monitor resolution is incorrect.  This is also true for 27" monitors which typically have 2560x1440 resolution.  Again, bigger than the 1080p video size.


    As for the second problem you reported, I've seen something similar.  iTunes 10.6 can ignore the default version you specify as the preferred playback format.  Another bug for Apple to investigate and fix.

  • thejman425 Level 1 (0 points)

    I understand what your saying about the resolution and your absolutely right. And i'm most definitely wrong about the monitor size being the problem. I checked. I am running a 1920x1080 monitor (Acer GD253HZ) and a Samsung SyncMaster at 1920X1200. I should've worded things a little different. Just wondering if the problem is the window size. The window that opens to play the move extends past my monitor, on both. I'm missing almost a quarter of the movie on the right and bottom and i have to resize to get it to fit. Which is what the error says, video is too large, literally. Even if i right click on the file and open with quicktime player, it still extends past my monitor, though i don't get the error.

  • Peter Lee Level 1 (10 points)

    Oh that clarifies things, I see what you mean.  The error message still confuses me because even your smaller Acer monitor matches the pixel resolution of the 1080p video - the video doesn't exceed the monitor's pixel ratio so it's not technically "too large" as the error message says.  The 1080p video should fill your Acer monitor edge to edge while leaving black borders on the top and bottom of your Samsung.  I think this is clearly a bug in iTunes.


    I know what you mean about the movie opening up so that a portion of the image is off the screen but that sounds like an issue related to the default position of the window when you start a video.  The default position is such that a smaller size like the SD copy probably isn't cut off but that a larger video does get chopped until you change where videos open by default.  I can change the position simply closing the video while it's playing.  iTunes remembers the place on the screen where I closed the video and opens all videos at the spot afterwards.  Does that not work for you?

  • thejman425 Level 1 (0 points)

    Alright, so, I'm familiar with the default position of a window and yesterday no matter what the settings would not stick. Once I opened the movie, resized it, closed the window and reopened, the window would always open to the full size and not the resize. Well, today the settings are sticking. I just assumed this was part of the problem everybody was having. But I don't think it's a issue with the default position of a window as the movie opens from the top left corner and is extending past the right side of my screen. It's just huge! Anyways it opens correctly now. Error is still there and is just annoying though! I'll be waiting to get another 1080p movie until iTunes fixes the error. Thanks for input though.

  • DockJaw Level 1 (0 points)

    Yeah I'm having the same error, only I only have two options. OK or Cancel. Further, when I check the video properties (Get Info) it says that the video quality is HD (1080p) but that the video dimensions are only 1920x800. Which is... weird. Like, black bars maybe? But I don't know. The whole thing is nuts. I have a quad core i5, a radeon HD 5870, and 8 gigs of ram. Don't even talk to me about bandwidth. This computer is a beast. I stream 1080 from youtube all the time. I don't know why iTunes for windows is so consistently the junkiest, smelliest piece of garbage software on this operating system. I mean, I do... but it's like... why even bother, Apple? If your plan is to convince people to buy OSX by showing them how terrible windows is, like, how about just divert all your windows resources into making your OSX apps better?

  • kameronfromlexington Level 1 (0 points)

    I'm getting this issue to but I redownload the tv show to 1080p then I get that message I think it's a bug they need to fix

  • mmao Level 1 (30 points)

    Keep in mind that 1920 by 1080 is the MAXIMUM resolution of 1080p content; only content recorded in 16:9 (1.78:1) ratio will utilize the full 1920 by 1080 resolution. If you have a 1920 by 800 video content, it's most likely that you are talking about a movie, which is usually in cinema ratio of 2.4 to 1 aspect ratio. This is still classified as 1080p video despite the letterboxed format because it has more definition than 720p video.


    Back on topic, I have a PC with the same issue. The error says "Video is too large" and then it plays the show in what looks like 1080p but I don't know for sure. I suspect it's an AMD Radeon issues since i have a Radeon card as well (HD 6850) and iTunes simply is not detecting the driver having proper 1080p support. I'm going to use the onboard intel HD graphics and give it a shot.

  • Locust76 Level 1 (25 points)

    I also have this problem, and I also have an AMD video card (2x 6990M in CrossfireX).


    However, I have a Sandy Bridge machine, meaning I also have an Intel GPU. I will switch over and test iTunes...

  • The Photo Ninja Level 1 (10 points)

    Not working for me either.  I just downloaded the hd version of Thor.  I'm running a Intel Core i5-2500K Sandy Bridge 3.3GHz (3.7GHz Turbo Boost) LGA 1155 95W Quad-Core Desktop Processor Intel HD Graphics 3000 BX80623I52500K


    Using an hdmi cable.  It no works for me either..l playback starts but in standard resolution!


    I play blurays on this machine all the time and they work flawlessly. Now my Mac pro with a quadro 4000 in it plays the 1080p with no issues.


    Anyone get this working on their pc?  Wondering if I should go out and buy a new video card.

  • thejman425 Level 1 (0 points)

    I wouldn't buy a new card. This has to be a problem with itunes in windows. Ati cards get the error, nvidia, I have a gtx 580 and a hd radeon 54XX on my laptop and get the error but only when using itunes to open the movie. Using quicktime to open the movie I get no error. Mac books also don't get the error, just itunes in windows it seems like. What is really funny is that i have a new ipad, it plays my 1080p movie (The Immortals) flawlessly! No error. Go figure. And it looks amazing! : )


    I also had the problem with it playing only standard. I had to remove the sd version from the folder in order to play the hd version. Apple needs to hurry and fix this cause I would like to purchase more 1080p movies. I'd rather have digital content then a bunch of discs lying around.

  • Locust76 Level 1 (25 points)

    By the way, switching over to my IGP didn't solve the problem. My laptop's display is an HDCP-compliant panel @ 1920x1080 @ 60hz.


    Edit: I get the message, but if I click on OK, the 1080p version plays anyways.

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