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1080p download and playback bugs in iTunes 10.6 for Windows

There seems to be some bugs in iTunes 10.6 for Windows related to 1080p video. According to Apple, the minimum specs for viewing 1080p video on a PC is:


To play 1080p HD video on a PC, you need a 2.4GHz Intel Core 2 Duo or faster processor, 2GB of RAM, and an Intel GMA X4500HD, ATI Radeon HD, or NVIDIA GeForce 8300 GS or better graphics processor.

My PC exceeds these specs (Intel i5-2500K 3.3GHz CPU, 8GB of RAM, AMD Radeon 7970 video card, 30" Apple Cinema Display). The first bug appears when I go into the preferences setting and switch the download preference fom 720p to 1080p, which triggers a warning box that says:

This computer may not be able to play 1080p videos. You can still download these videos for use on other devices.


That's odd but I press "OK" and downloaded the 1080p copy of a TV episode. When I press play, another warning box popped up:


Video is too large. The 1080p version of [show] is too large to play on this computer. You can choose to play a smaller 720p version of this movie below. This message will be dismissed in XX seconds.


The message gives you three options: PLAY SMALLER VERSION / OK / CANCEL. If I select OK or simply let the timer run down, the 1080p video starts playing without any problems. Anyone else seeing this?

iTunes 10.6 for Windows-OTHER, Windows 7

Posted on Mar 7, 2012 7:15 PM

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59 replies

Sep 30, 2012 2:04 PM in response to AbsolutGrndZer0

If you are using Windows, right click the sound icon in the taskbar, select 'Playback Devices' and double click the default sound device you are using (usually named 'Speakers' or 'Headphones') then go under 'Advanced' Tab. Here you can change the Default format back to 16-bit 44100 Hz (other way this is known is 44.100 kHz) since all iTunes purchases are sampled in that format.

Oct 1, 2012 8:38 PM in response to abubasim66

I'm beginning to believe this is a classic case of forcing all apple users to buy their hardware or the software won't work.

From what I've picked up in this thread, all users having problems are running non-apple OS or hardware.

my laptop is i7 (3.6 w/TB), 1.75t 7200rpm, 16G Ram + 3G vRam, full 3D HD, and my desktop is stronger, both are running nVidia (so much for all the people thinking it was radeons faults).

Neither one will play 1080p without the error. So, lack of hardware is defintiely not the problem.

Also, is anyone experiencing this problem pre iTunes 10.6-7...I haven't heard about it, and I wasn't experincing problems in older versions.

If apple was half as interested in satisfying loyal customers as they were in pushing their gadgets and slamming update upon update to defeat tiny, 3rd party anti-DRM programs, we wouldn't be having this problem. I would think after seeing my various programs wanting to update 3 or more times a week, it would make my computer safer...but the updates aren't for our security...they are for apples, and during those updates, we can no longer play our bought and paid for 1080p on our bought and paid for machines without a hassle. This is the latest in the giant ball of junk I have had to swallow from this fruity company...

Just keep all the suckers going "ohhh" and "ahhh" with your shiny new toys that you'll make obselete in 3 months, maybe then they won't realize that apple is circling the drain...

Seriously uncool...

Jan 2, 2013 10:37 AM in response to Peter Lee

Not sure if this will help much...but i experienced this problem after purchasing a HD version of a movie from iTunes store. my G5 powermac quadcore wouldn't play it, so i went to the "previously puchased" part of the iTunes sstore, to download previous purchases, unchecked the "download HD version when available" box, and it downloaded a SD version, which i can watch on my aging supercomputer of a desktop. Weird but effective workaround.

Jan 3, 2013 6:53 PM in response to steel.primitive

Ah, yeah not really relevant. Our issue was (thoughi it's fixed in 11 it seems) wasn't that our computer couldn't play it, it was that it told us our computer couldn't play it, then went ahead and played it anyway. In your case you very well might not be able to play it. So, you might want to double check that you really can't play it, or maybe you just need to upgrade to iTunes 11.


Downloading and using the SD version either way wouldn't be an effective workaround IMO, as if you paid for the HD version, you should be watching the HD version and if you can't for whatever reason, don't buy HD (though, you might check in your iTunes settings, maybe try 720p if you aren't able to play 1080, at least 720p should be possible. If not, then you totally need a new computer LOL)

1080p download and playback bugs in iTunes 10.6 for Windows

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