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Netflix is not available please try again later (789) for 2 days?

I updated my atv and now Netflix is unavailable I saw other faults in other questions but no one else having the same error

Posted on Mar 8, 2012 6:19 PM

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Posted on Mar 11, 2012 8:59 PM

Same problem here.. any ideas?

80 replies

Aug 9, 2012 9:29 PM in response to Amcmurdy

I have tried everything, reset, reboot, go back to factory settings, etc.... and it still does not work. It says "netflix is not available, please try again later" but does not have any error number or anything like that.

Any ideas why this is happening? My ATV is gen 3, and netflix works fine on my mac, ipod, ipad, etc.... the problem is just with the ATV. Thanks

Sep 28, 2012 1:08 PM in response to Obasi

Tried resetting Netflix Password. Tried Soft Reset. Tried unplugging the ATV3 for an hour, No HDMI, No Power. Tried hard reboot. Nothing. Still get "Netflix is not available try again later".


Two iPad with Netflix logs in and works fine. One other ATV2 in bedroom logs into Netflix and works fine.


It's just the ATV3 that is not connecting all of a sudden. It has been working fine even before the latest OS update was released. So I updated the ATV3 to see if it will fix it. Nope. Still get the same message.


So I call Netflix. The rep tells me to uninstall it from ATV... Are you kidding me? Then rep tells me that its not a NETFLIX problem. It's an Apple issue. Despite the fact that I told the rep that everything else works on ATV3. Everything but NETFLIX. She goes on and says, exactly. If your ATV3 works with everything else but NETFLIX, then its must be your ATV3 that has a problem. Ahahahah.... OMG... then she disconnects me and a satisfaction automated question comes up. Yes I hit disasstisfied.


So now I will try a Restore after I have just changed my password again on Netflix from the website. Lets see if that fixes it. If not, I'll try and reboot my Cable and AX to see if that helps.

Sep 28, 2012 2:43 PM in response to SuperSizeIt

Complete fail. Resetting Cable Modem, AX Router and same results. Looks like Netflix has just decided that my one Apple TV 3 is not allowed to connect to it. Yet all my iPads, iPhone, Mac and my 2nd Apple TV v2 are allowed to play in Netflix land.


Don't bother calling NETFLIX they will blame Apple. Looks like Apple and NETFLIX still has a way to go before they can seemlessly work toghether. Might as well wait it out as others have and eventually it will resolve its connection. Some users has posted several weeks before it just started to work again. Ridiculous.

Sep 29, 2012 9:51 AM in response to Amcmurdy

I have the same experience now as SuperSizeIt. I have rebooted ATV, reset ATV, factory restored ATV, left ATV unplugged (HDMI and power) overnight, and reset my Netflix password and validated streaming on other platforms... and am still not able to access Netflix on my ATV. I can access Netflix through XBox, iPad, iPhone and various computers throughout the house, but not ATV.


Honestly, based on this behavior, I don't know where the fault lies. Either Netflix is not handling the request properly from the ATV or Apple is munging the request to Netflix causing failure. This is insanely frustrating, though.


Let's push to get this resolved - one way or another.

Netflix is not available please try again later (789) for 2 days?

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