Previous 1 2 3 Next 80 Replies Latest reply: Dec 17, 2013 10:58 PM by Eme
Amcmurdy Level 1 Level 1

I updated my atv and now Netflix is unavailable I saw other faults in other questions but no one else having the same error

Solved by ucs308 on Mar 11, 2012 8:59 PM Solved

Same problem here.. any ideas?

Reply by Amcmurdy on Mar 11, 2012 9:03 PM Helpful

I found out just if you reboot the system it works now. Hold menu and down at same time till light on unit flashes. Then release. It works now

All replies

  • ucs308 Level 1 Level 1

    Same problem here.. any ideas?

  • Ramonki Level 1 Level 1

    Same problem here! i tried changing my location but nothing works... i'm done, any ideas?

  • Amcmurdy Level 1 Level 1

    I found out just if you reboot the system it works now. Hold menu and down at same time till light on unit flashes. Then release. It works now

  • Ramonki Level 1 Level 1

    it didn't work, i reset the apple tv, re confiugured it and still nothing...

  • Amcmurdy Level 1 Level 1

    Sorry to hear that!

  • ucs308 Level 1 Level 1

    Reboot did not work for me either. We first started getting this problem during the last upgrade of the ATV OS. With the new release I created a new account that was billed through Apple hoping this would solve the problem. But it doesn't. I have a Roku (which I really dislke) running on the same netwwork as the ATV and it has no problems. It is definetely an ATV problem.

     

    In addiont Netflix does not recognise the error code (789).

  • micj Level 1 Level 1

    Just got the ATV3.  Same problem.  Did the reset suggestion.  Did not work.

  • virg Level 2 Level 2

    Ok, this may or may not work. It really is the same as a reset. But...unplug (power) from your ATV and leave it unplugged for 15 or more seconds. Then plug it back in and answer the questions asked. This worked for me several weeks ago when I had the same problem.

     

    Best....virg

  • Damian Smith1 Level 3 Level 3

    Cycling the power like Virg suggested althought I tend to wait 30sec generally relsove issue like this. It acts like a hard reboot of the system and for  the more techincally savy, you can  check the ATV system logs using the Terminal app

  • mhasman Level 1 Level 1

    Same problem here, error code 789

  • sdv5 Level 1 Level 1

    Same with my ATV3.  Resetting or unplugging the device does not enable Netflix.  I've tried it several times (unplugging, rebooting), and I still get error 789.  As far as I am concerned, ATV3 does not work with Netflix.

  • sdv5 Level 1 Level 1

    Just spoke with Netflix.  My problem is caused by the very limited account I have with them.  We rent one DVD at a time (max of 2 per month), and have limited amount of online streaming.  The key issue is that our account does not allow us to watch online using a device such as ATV3.  We are limited to using a regular computer.  As they explained to me, error 789 indicates that the device being used to watch online streaming content is not compatible with the service that we subscribed to.  I'll set up a separate account for streaming only, and report back if it solved the problem.

  • sdv5 Level 1 Level 1

    Sure enough, after signing for free 1-month trial all-streaming account, I was able to use ATV3 with Netflix fine.  Error 789 was gone.

  • micj Level 1 Level 1

    I tried that approach a few days ago (through the aTV menu) but got the same error.  I will try again.  But from everything I have read, the quality/selection of Netflix is probably not worth a whole lot of effort, nor the additional price.

Previous 1 2 3 Next