You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

after ios 5.1 update apps won't download

I had trouble downloading the ios 5.1 update, but found a thread on here that pointed me to an open dns address, so i typed that in the dns field and it worked. I have the updated ios 5.1. I went back and deleted the dns address, connected to my local wi-fi and the internet and all functions seem to work fine, but when i try to download an app, whether it's one i used to have or a new one, it won't download. It begins to, then the icon flashes waiting/loading, waiting/loading, then a screen pops up that says "unable to download application. "imovie" could not be downloaded at this time. done, retry"


It's not just imovie, I've tried others as well.


i turned off and turned on. I can't sync now because i'm away from my laptop. i have verizon iphone 4s.

Posted on Mar 9, 2012 7:12 AM

Reply
346 replies

Mar 23, 2012 6:46 AM in response to Morton20

Morton20 wrote:


Thankks, Ookpic. I don't use Match :-)


I forgot to mention that I also turned Back Up to iCloud back on afterwards and re-synced to iCloud after the restore, as you advised.


I totally see why you're saying this isn't an OS 5.1 issue, but it seems strange to me that all of these problems appeared for me and so many other people immediately after updating to it, and without any other changes being made.


My battery is still not doing great (it's gone from 100% at 6:45 am to 88% at 9:30 am with no usage at all), but it's still WAY better than yesterday. Do you have any advice about that?


My battery life was amazing on my 4S until I did the 5.1 update. I haven't changed any settings, other than turning off a lot of things like Siri yesterday to see if that would help; there's nothing I did that can explain it other than the update, but then I know a lot of people whose battery life was not affected by it.

My battery life isn't great either but I don't believe it got any worse after iOS 5.1. I use my phone a lot at work and I keep it plugged in right until I leave my car in the parking lot so I have a full 100% at the beginning of my shift. My battery is sometimes sitting around 20% after 8 hours depending on usage. I had the last couple of days off so I'll let you know tomorrow in the morning whether the restore affected my battery life.


I do know that location services is a battery killer! For some reason the Twitter app kills my battery quickly as well. Even with location services turned off in that app. Games like Draw Something also kill the battery quickly.


One other thing that seems to kill my battery is constantly switching from edge to 3G connection. Where I work, the signal is spotty at best. So the phone is constantly switching between E and 3G depending on where I am in the building. I think Apple assumes everyone is going to have strong 3G siganl all the time. This constant switching causes issues and sometimes gets stuck in E and I have to put the phone in Airplane mode and back to "wake up" the 3G connection. This only ever happens while I'm at work and has happened on every iPhone I've owned.

Mar 23, 2012 7:23 AM in response to Ookpic

Thanks. I've noticed all these things too, and my signal etc. is definitely bad at work so I always got worse battery life there, but before 5.1 I would be at 60% by 5pm, and after 5.1 my phone died completely by 2pm. I charged it from my computer and it was at 56% when I left at 5pm, and was at 13% again by 7:30pm at home.


That's AFTER I turned off all the location services and Siri and other things that had been on before, so I'm using less services and system stuff, and getting way worse battery life. If the problem was my apps and location services and so on, the battery life wouldn't have changed after the update, because I didn't change any of those settings. And 2 of my friends who have many of the same system-&-battery-hungry apps like Facebook and have all their location services on have no battery issue at all.


There are hundreds of other people who experienced similar battery life issues after this update too, but then I know others who have no change. It seems to be completely random. But again, I don't see how it can be unrelated to the update when our phones were fine until we updated and now have these problems. Nothing else changed, and it was immediate.

Mar 23, 2012 7:36 AM in response to Morton20

I haven't followed any of these tips, messed around with icloud or restored my 4S etc... and all of a sudden apps on my 4S running iOS 5.1 are downloading perfectly just like they used to prior to the 5.1 update, I've been downloading stuff at regular intervals today and everything is fine now.


All that "waiting" nonsense just seems to have stopped, maybe the guys who first mentioned that this could be an Apple server issue were right. I'll see how it goes, if I get those app download issues again I'll come back and post an update, but so far it seems fine

Mar 23, 2012 7:57 AM in response to Morton20

@Morton20


Yeah, can't argue that for sure. I'm still not convinced it is the iOS 5.1 but maybe rather the update process itself. In any case it ***** and Apple really should address it!


Here's a couple other things, you can try.


CAUTION: Always do a backup just prior to doing anything on your device. This will most likely wipe your device and make you set up everything from scratch if you don't have a backup.


You could try downloading thefull 800Mb iOS 5.1 file. Link is from Apple. Place it on the desktop or some folder where you will remember where it is. On the iDevice I would goto reset and select "Erase all Content and Settings". In iTunes, Select your device in the left column by single left click on it. Hold the shift key down if using windows (action key if using Mac) and single left click on the "Restore" button. You will be presented with a file explorer window. Navigate to the desktop or whereever you placed the 800Mb iOS 5.1 file and select it. This will be the equivalent of formatting your hard drive and doing a clean install. You can then "Restore from Backup" which should bring all your settings and apps back.

As a final final resort I would do the above procedure and then just set everything back up from scratch which is a huge PITA.


As a final final final resort, I'd call Apple and explain ALL the things you've tried. If you list them all out, chances are they'll just replace the phone if it's within warranty. That's what they did for me. No questions asked, no troubleshooting steps on the phone. Guy just said, "you've tried everything we would try, I'm just going to send you a new/recertified phone".


Disclaimer: I'm not an Apple Guru, Genius, Tech Support, or Apple employee. Any direction of mine you take is at your own risk. All things I've discussed I've done on my own and family and friends devices but will not be held responsible if you mess up your phone.

Mar 23, 2012 10:06 AM in response to Steve in AZ

Steve in AZ wrote:


This procedure really works! iExplore is free and simple to download and use. I tried everything else and this worked right away. Hallelujah!


This is the link -> http://www.ifans.com/forums/threads/apps-stuck-waiting-solved.316037/

I think the issue has been resolved at Apple. Although this procedure would clear out stuck apps, the problem was returning for some of us after a few days. As reported above a couple of people have all of a sudden had problems go away with no intervention. I have to agreed with some other users that this issue was a server problem at Apple.

Mar 23, 2012 12:34 PM in response to Ookpic

Hi Ookpic,


After dealing with this problem for the last few days (after I thought I fixed the problem using iExplorer to delete the Downloads directory contents) I'm convinced it's a problem on Apple's side. The reason I say this is that sometimes, when I was downloading app upgrades, the App Store would *not* ask me for my password! The app icons would appear in the Waiting state for quite a while, then several minutes later, the Apple ID login prompt would appear. Or, I would put my iPhone to sleep while several apps were in Waiting state, only to later wake up my iPhone up and be greeted by that same Apple ID login screen. In addition, the Settings app would sometimes freeze when I attempted to login to the store under Settings>Store>Apple ID.


All of these things lead me to believe that it's a server-side problem, with the Authentication server or something related to it causing the log jam. Hopefully things will soon get back to normal and I can obsess about something else :)

Mar 24, 2012 12:33 AM in response to jennifercg

Jennifer I think you're right! I think Apple have fixed it! I've had an app highlighted with an update available for the last few days. After the problems I had getting the last 2 updated I just dare to try and update so I didn't bother to even try to update this one. However I just saw your post and thought I'd try. After only a few seconds of waiting the app updated fine.


If apple have solved this in the background great but a massive thumbs down to them for not acknowledging it with all the masses of comments that have been posted on here for days now.

Mar 24, 2012 7:20 AM in response to Champagne_femme

Same here! I downloaded 6 app updates yesterday and they went through no problem. You could have bowled me over with a feather!! I did only update each one at a time instead of using "update all" as I wasn't sure it would work. I will try again today to download but I'm keeping my fingers crossed it's fixed now. They really should have acknowledged this a long time ago. Shame on them.

after ios 5.1 update apps won't download

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.