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Yahoo mail rejects password but only on iMac

Hi,

I have an Intel iMac and loving it, I bought it last December and Apple mail was just perfect. But recently every day I get an error message saying Yahoo has rejected my password and to re-enter, with an option to save in keychain. The password keeps being rejected but if I go into Yahoo mail on Safari then all seems fine and Apple mail works. I also have an iphone and ipad and these are fine, no password issues at all.

I know there has been a Yahoo update recently and I thought it could be that but then surely the iphone/ipad would also be affected. Equally there has been Lion updates and it all started around that time.

I have tried deleting the password in keychain and starting again, no help. I have deleted the email account and stated again, no help.

I am at my wits end trying to figure out what to do next. Any help or advise would be welcome.

Posted on Mar 12, 2012 2:04 AM

Reply
40 replies

Jun 19, 2013 8:07 AM in response to Ken Peck

OK. here's the latest. I'm pretty sure I read something similar somewhere else, so my apologies if I am causing any confusion.


I am a Roger's cable customer in Canada, but I believe this may apply to many large internet service providers (ISPs). These companies want you to use their smtp (outgoing) mail servers instead of any third party smtp servers. Ironically, Rogers has gone to Yahoo as their email provider. I had to log into my rogers.com email account via yahoo webmail. There, under "mail options" --> "mail accounts", I was able to authorize my other email accounts to use the outgoing Rogers smtp server. Once authorized, I changed the smtp (outgoing) mail server settings under my Yahoo accounts. NOTE: There were slightly different smtp settings for the POP (smtp.broadband.rogers.com, port 587) and IMAP (smtp.mail.yahoo.com, port 465) accounts.


Here's a link that describes the procedure for Rogers. If you are with a different ISP (such as Shaw, AT&T, etc), there will likely be a different set of instructions.


http://help.yahoo.com/l/ca/rogers/mail/classic/mailplus/pop/pop-30verify.html


Interestingly, gmail and Apple mail (.mac, .me, .icloud) were not affected like the Yahoo accounts were. I'm not sure if this is due to a Yahoo conflict between the ISP email and the other Yahoo emails or some other issue altogether.


Anyway, the previous password changes didn't work for me, so now I've authorized these troublesome accounts to see if the password requests go away. It's still only an hour since I authorized, but so far so good.

Jun 22, 2013 10:13 AM in response to Ken Peck

I wanted to wait a few days before posting again. The previous attempts to make the password-request issue go away did not work. I ended up deleting all of my email accounts from the Mail application, and added them back one at a time to see if I could catch any issues.


Where I am right now, 48+ hours later, is that (ironically) my paid Yahoo Plus email account is the one with the most issues. The other two Yahoo accounts will very rarely grumble about some password or server issue, but they work on all of my devices almost all of the time. Neither of these accounts is a paid account, although one is ISP-connected. I even added the non-Plus accounts as IMAP, which I prefer but assumed were part of the problem (since I always aim to use the Plus account as IMAP for convenience). There have been no issues with the iCloud, gmail, and personal domain accounts I also run in Mail.


I am at a complete loss as to what the issue might be, other than to decide that it must not be any parameter that I can control. Repeated attempts to contact Yahoo go unanswered (did you know there is no live person to chat/speak to, even if you have a paid account?), and my ISP tech support says that they do not support third-party email accounts. One tech said that he had experienced "Mac users of the Mail application often having issues with multiple IMAP accounts" (paraphrased, likely out of context), but that's as close as anything has come to being definitive about the issue.


I will not be renewing my Yahoo Plus account (after more than a decade - don't judge!), and I may never know what precisely the issue is or how I can fix it for my current setup.

Jul 15, 2013 7:51 PM in response to Ken Peck

Hey Ken or Gtj56----- what else have you seen in the past while. Ken, did you ever get any relief? I just joined Yahoo after having to make a different email change. Thought this would be easiest, but is starting to look like a headache.


Gtj56, did your password solution keep working for you? When I signed up, I did have upper case and a symbol in my password, but if your lower case and numbers works, I can change it back.


Any update?

Jul 16, 2013 6:43 AM in response to Carl Creasman2

No releif here, despite efforts to contact Yahoo and my ISP for advice. Yahoo is virtually impossible to contact for any help/complaints, even with a paid Plus subscription. My ISP claims they have fixed the one account, but the problem reoccurred within an hour of opening Mail.


I am at a point where I have stopped using my Mail program on the home computer for the two offending accounts unless absolutely necessary; they are left as 'offline' unless they can behave themselves, which is never. I check all my email accounts on my various iOS devices, and resort to logging in to Yahoo if I really need to access those two accounts. If I stick to iOS, I have no issues. Once Mail has been opened, however, the issues reappears within the Mail application.


There are enough complaints here, over a long enough period of time, to make me feel that all responsible parties know the issue, and are either unwilling or unable to fix the issue. I'm pretty good at troubleshooting, but after reading all of the different responses to this issue, I'm not sure where to even lay blame, let alone start fixing. My gut feeling is that it is a combination of a server upgrade and a Mail email request/verification issue, but a lot of good that does me. I can't control any of that.


I will let my Yahoo Plus account expire after ten years of membership, and I will move my primary email contacts away from these two accounts. That's the best I can do, and I hate quitting on tech issues.

Jul 18, 2013 4:58 AM in response to tslifset

Good advice. This particular issue is weird in that (a) different solutions do/don't work for different people, and (b) the 'same' issue is actually slightly different for many of us. I did try using apple.imap.mail.yahoo.com as my incoming mail server, but it just gave me that 3 hour window of relief that most changes (or logging in to the Yahoo mail web interface) before denying my passwords once again.


Based on the revival of this thread, I decided to try a different mail application. This is tough on the Mac, especially if you are trying to stay 100% IMAP. I'm trying to the free trial of MailMate, and after 20 hours or so everything is behaving nicely. I am not logging in to the Yahoo web mail, yet all the accounts are behaving as they should. The only twist to the setup of the account is that SSL had to be turned off, and proper in and out ports used (I was getting an error about 'text based passwords' or something) when MailMate tried to access the servers.


Unless the whole situation changes quickly, I'm sensing this might become a watershed-type event, where I (Us? Everyone?) stops using email and switches to a message system that works in the cloud on multiple platforms. As much as I don't like Facebook, it has actually replaced a large percentage of my personal emails due to a far more elegant way of handling messages across all my devices.

Jul 18, 2013 6:17 AM in response to Ken Peck

Thanks Ken for your thoughts. I do think it is interesting that seems clearly to some specific issue between Yahoo and Apple. One would hope that Apple would ride to the rescue, but as you intimate, perhaps they simply think "no, you should use only .icloud emails."


And you are completely right that currently, we are as a nation (world?) engaged in a cultural wrestling match about communication. I teach history at a local college, and have spent the past 25 years with a focus on the development of culture, so the entire last 5-10 years has been very intriguing for me. In the past with disruptive communication tools (telegraph and then telephone), culture had a very long time to establish norms and "rules" for behavior. In our current situation, email was disrupted before it really hit 20 years (I know, I know..."email" has been around longer among the tech crowd); I was writing on my blog and teaching people about possible email communication ettiquette rules in the early 2000s, but before any of those concepts really took hold among the culture, texting, then AIM, then communicating via web-based things like Myspace/Friendster/Facebook, and now Twitter and visual commnication tools like Skype, Facetime, and Google's efforts. Whew. We, as a culture, simply are unclear how to proceed in this Balkanization of communication and in my world, both with my friends, my college, my family and my church...it has led to many challenging issues.


Well, that is off-topic (sorry Mods). In the past week, I have merely had to retype my password for Mail, but it hasn't denied me access due to a port issue. However, I also have not tried to delete anything. I was previously trying to delete the junk mail in the "Bulk Mail" folder that Yahoo put for me in Mail. I was consistently denied, which led to my search for answer here in the first place.


I wonder what other email platforms others, using Yahoo, have tried....and to what level of success?

Jul 18, 2013 6:40 AM in response to Carl Creasman2

Hey, I'm a Communications guy, and I really enjoy the 'disruptive' aspects of new technology. That was exactly the angle I was hinting at with the Facebook comment. If a tech-lite guy like me is struggling, and I read that others are struggling, I start to smell disruption. The only piece missing is the next piece of the puzzle. Where do we go from here? Yes, Google and Facebook, I see you with your hands up and smug smiles on your faces...


Back on topic: After a clean login and email check this morning upon reboot, MailMate hit me with an 'enter your password'/GTFO message this morning. I left MailMate open on purpose to see if the issue would crop up, and it did. I just checked again, and those two Yahoo accounts are the two that MailMate can't access.


I also added a little-sed outlook.com POP account to Mail to see what would happen. It, too, is reporting communication errors with its server through the Mail application (I can't use this account in MailMate, as MailMate only does IMAP accounts).


Just more twists in the saga.

Yahoo mail rejects password but only on iMac

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