Apple Event: May 7th at 7 am PT
I submitted my book Friday morning. Checking yestderday, I see this.
"Metadata Issue. There is an issue with the metadata. Contact us after you have verified and redelivered the metadata."
Trouble is, I can't see anything wrong with the metadata. The blanks are all filled in. Has anyone else seen this? I did a search here and it seems to indicate that Apple won't be able to tell me what the problem is. Any hints or pointers would be greatly appreciated.
Have you clicked on the Tickets link iTunes Producer to see whether is more detail on the problem?
Michi.
You have to contact iBookstore Publisher Support (by click on Not On xx Stores > See Details> Contact us link in the following message, There is an issue with the metadata. Contact us after you have verified and redelivered the metadata, OR, click on Contact Us link on the bottom of iTunes Connect, then choose Content Status Inquiries > Metadata Issue) and ask them what exactly is the problem with your metadata. They will then write you back and let you know what it is you need to fix and then you fix it, redeliver your book file package, and notify them that you redeliver and then you will go to the back of the line, which will take a long while. Hope that helps and good luck. My metadata issue usually is concerning the product description exceed 2000 letters and contain references to pricing, which Apple told they cannot have words like 'free' or 'low price', etc.
I have the same issue and apple is not telling which metadata is wrong.
I have issue open for past 30 days thru contact us form.
Metadata Issue?
