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Monica Shroyer Level 1 Level 1

No sounds work on my iphone except ringtones. Text tones, email, itunes, pandora, etc. does not play anything. Also, when I hit the volume buttons I get a picture of the speaker and it says "ringer" over it but there is no volume bar. I've cleaned out the headphone jack since that fixed a no-sound problem on previous iPhones but it didn't help.


I've tried turning bluetooth/wifi on and off because this seemed to help for some people but the only thing that helped with is that my phone now makes the noise when you plug it in to charge but still nothing else but ringtones.


Any help would be greatly appreciated



iPhone 4S, iOS 5.1
Solved by Monica Shroyer on Jul 17, 2012 7:37 PM Solved

Finally went to the apple store this month, told them about the issue and they gave me a new phone

  • Level 1 Level 1

    HI Monica Shroyer


    I'm having the same issue.

    Even tried restoring old IOS still nothing.

    Problem with mine is that it is intermittend, will just come back for a while then stop again.


    APPLE PLEASE HELP, we support you now please show us customer service!!!


    Thanks in advance

  • cmtyeson Level 1 Level 1

    hard reset... hold home and sleep/wake buttons down untill it powers itself off and back on...dont let go of the buttons not even to slide to power off or to turn it back on. just keep holding it down untill the lil apple comes back

  • Blueloony Level 1 Level 1

    You can try a Hard Reset


    If that doesn't work, adjust your volume in



    After adjusting to desired volume, turn "Change with Buttons" Off.

    Now, go to the home screen and press the + button (again till desired volume) this time you'll be adjusting the volume of Apps and media.


    Hope this helps,


  • Level 1 Level 1

    HI cmtyeson


    Tried your steps twice Still nothing this is very fustrating.



    HI Blueloony

    tried that as well still nothing .


    Any other ideas ?

    this is really leaving a bad tast in my mouth about apple.

    Got phones , ipads , ipods ... evening ordered the IMac .

    but now not sure... as just seen what the process is just to repair it.


    Quess got to hand it in, will take about three weeks till get it back

  • Level 1 Level 1



    come on to this link seems to be a lot more people with issue

  • Blueloony Level 1 Level 1

    did you make sure your iphone isn't mute ?


    Try this:

    Settings>General>Accessibility>AssistiveTouch>Toggle AssistiveTouch On


    you'll notice a "white ball" on your screen (aka AssistiveTouch)


    Touch the white ball>Device>Mute>Unmute (nd result should make your iPhone unmute)


    now try.




    Do a Restore.


    Steps for Mac/PC.


    1. Open iTunes, Backup your iPhone

    2. Click iPhone in the left plane

    3. Select Restore (on the right plane)

    4. Follow onscreen setup (on the iPhone) until the set up iphone.

    5. Select restore iPhone (select iTunes)


    Note: you iTunes library need to be re-synced after this process.


    Hope this helps,


  • Monica Shroyer Level 1 Level 1

    I had tried the hard reset a billion and it didn't help but it appears to be working now though. The way I fixed it was I have a USB port in my car that I can plug my iPhone or iPod into to play music. I usually have my iPod hooked up to it but I unplugged that and plugged my phone in and played iTunes. After this the sound started working but stopped a few minutes later so I went back out to my car and did it again. It has now been working since yesterday afternoon so I'm hoping the problem is solved.

  • Monica Shroyer Level 1 Level 1

    Aaaand it's back to not working. The lock sound is working now though but no text tones or app tones. I've noticed that when I have Siri up, I do see the volume bar when I hit the volume buttons

  • traceyleone Level 1 Level 1

    Having the same problem even have to hard resets and a restore. Frustrating. Off to the Apple Store I guess.

  • RadicalDad Level 1 Level 1

    My secretary had this problem with her iPhone after updating to 5.1  Took it to Apple store.  They couldn't fix it either.  They replaced her phone.  Suggest you do the same.  As the battery drain problem makes apparent, Apple has a real software problem that affects hardware integrity.  If enough people start forcing Apple to replace hardware, maybe they will figure out that spending money on software quality issues will help their long term bottom line.

  • traceyleone Level 1 Level 1

    Thanks Radical Dad - I just got back from the Apple Store and they did indeed replace my phone!

  • traceyleone Level 1 Level 1

    Apple replaced my phone

  • Monica Shroyer Level 1 Level 1

    Thanks for the help guys, hopefully I'll find some time this weekend to take it over to the Apple store. I need to take my macbook in anyways because the battery apparently died on me

    I'll let you guys know what they say or if they replace my phone

  • HammockRider Level 1 Level 1



    My 4S exhibited the same symptoms, I.e., not sound expect for ringtones. I also noticed when changing th volume with side buttons, the screen indicated 'headset', causing me to believe the phone thought I had headphones plugged in. I didn't. I also noticed these symptoms started immediately after I had been taking pictures with th phone outside while it was showing. Possibly condensation got into th headphone jack. Aft trying all the ideas listed above, I turned the phone off and left it near a fan, facing th jack. After some time I tried it again, everything works fine.


    Maybe this will help someone.

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