"Restoring Purchases Failed" on iPad 2

I've gone around with iTunes support email, they said to contact Martha Stewart Everday Food. I contacted the digital edition's department and the lady on the phone said that her technical department said they haven't been able to communicate with the iTunes server since Friday.

She then told me to contact iTunes customer support. I did that and they are saying to contact the App Developer again

Hi everyone,

I'm also having the exact same issue. Upgraded from iPad 1 to iPad 3 and getting the same notification, Unable to Restore Purchases. I restored from a backup and was able to restore my other magazines.

Thanks to everyone here for all your posts, I've also emailed customer support at Martha Stewart. The more of us do it, the faster they'll do something about it (I hope).

Mine worked as well. Here's a response I received after restoring my purchases, in case it doesn't work for any of you:

Hello,

Thank you for contacting Martha Stewart Living Omnimedia.

We are sorry that you are experiencing a problem restoring or downloading digital issues.

Our technical team has fixed the issue.

In order to restore past purchases or download the current issue, you will need to delete issues showing in the Newsstand. To delete an issue, simply press your finger down on the image until it starts to wiggle and an X appears in the left-hand corner. Tap on the X. A dialog box will appear. Tap Delete.

Once you have done this for all Martha Stewart Living and/or Everyday Food issues, return to the Store. You will be able to restore purchases and install current issues of the magazines.

We apologize for any inconvenience. Please let us know if you need additional assistance.

Sincerely,

MSLO Customer Relations

Woke up this morning, received the same emails from Martha and all I did was open up the magazine app and all my past issues said "Purchased", no need to delete anything or redownload an app. All is happy in iPad Land again!

Actually the some problem exists for Mac Life and Florida Travel, so this is not a Martha S. problem.. Just FYI, my Zinio mags transferred seamlessly, which is interesting, because I think that Apple recently bought them for the technology.

I think apples knows but Im not related to apple nor do I know much about tech stuff

The new 5.1.1 update in the app store says

"Fixes an issue where 'Unable to purchase' alert could be displayed after successful purchase"

As the last bullet.

You should still email them to change though probably for results

Did you ever resolve this issue? I am trying to restore an instyle magazine. It tells me to go to the library and select settings and then the option to restore digital settings.

Where do I locate these options? I can't seem to find them

ThAnks in advance.

I have the exact same issue. I couldn't download the April issue, so I deleted and reinstalled he app. Now my purchases won't restore.

Did you make a backup of the old iPad before setting up the New one? And if so did you restore the new iPad from the old backup?

Yes, same issue here on MS Living. "Restoring Purchases Failed" when upgrading my iPad (3).

I also restored from back up and tried to delete/redownload app. No luck.

I fairly recently changed my Apple password. Anyone else?

My thought is that somehow the authorization is failing between Apple & MSL.

Nope scottinhawaii ... Havent changed my password that would affect this.

I expect we'll be seeing some sort of fix of the effected apps as it doesn't appear there's a work around.

Well, I followed the link to MS and then sent an email via the following link:

iphone-support@marthastewart.com

I have a feeling this isn't Apple's problem.

Every month I get a Badge notification that the new Issue is ready to be downloaded, but it's always a day before I'm actually able to see the new issue in the library to download. I'm fairly sure Apple doesn't actually host the magazine files on their website, the files are over at Martha Stewart's site. As is the subscription data, most likely.

How do you set them to download automatically? I'd love that.

Thanks! Didn't help this problem, but Everyday Food is there for the future....