"Restoring Purchases Failed" on iPad 2

I interupted a magazine download in the newstand (Everyday Food). I couldn't seem to resume downloading so I deleted the app and redownloaded it. Now it won't allow me restore purchases or my subscription, giving me the error messages "Restoring Purchases Failed". I restarted my iPad and still no luck. How do I fix this??

iPad 2, iOS 5.1

Posted on Mar 16, 2012 12:17 AM

Reply
39 replies

Mar 19, 2012 8:19 AM in response to Elena S.

They are working on it:


Hello,


Thank you for contacting Martha Stewart Living Omnimedia.


We are sorry that you are experiencing a problem restoring or downloading digital issues.


Our technical team is aware of the issue and working to release an update to correct the problem.


Once the update is available on the App store, it will indicate in the version history notes that the release addresses the issues some users have encountered with restoring purchases and downloading the current issues of the magazines.


We apologize for any inconvenience, and thank you for your patience.


Sincerely,


MSLO Customer Relations

customersupport@marthastewart.com


Please visit our website www.marthastewart.com for recipes, projects, and more!

Mar 19, 2012 1:40 PM in response to Spiridus

Good News (and fast reply)!!! I just received a reply from MS Living:


Hello,


Thank you for contacting Martha Stewart Living Omnimedia.

We are sorry that you are experiencing a problem restoring or downloading digital issues.

Our technical team is aware of the issue and working to release an update to correct the problem.

Once the update is available on the App store, it will indicate in the version history notes that the release addresses the issues some users have encountered with restoring purchases and downloading the current issues of the magazines.

We apologize for any inconvenience, and thank you for your patience.

Sincerely,

MSLO Customer Relations

customersupport@marthastewart.com


Please visit our website www.marthastewart.com for recipes, projects, and more!

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"Restoring Purchases Failed" on iPad 2

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