You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Is anybody else getting a yellowish hue on their new iPad?

Hi guys, i need your help. I just got my new iPad today 4G+Wifi 64GB (white) and i am getting a distinct yellowish hue on my retina display. On my iPad 2 it is clearly much nicer and brighter in terms of the resolution. I was making the two comparisons by using safari and just opening up a blank white page with the brightness tuned to the max on both, i could tell the new iPad is yellowish and the iPad 2 is white and crisp. I mean is apple kidding me? Retina display with more pixels results in yellowish crappy resolution than my iPad 2? Im not sure if i should return this junk back to the apple store or if they do replace me will they give me back the same crappy display. I am stuck in a middle right now as my authorised reseller is currently out of stock and when i called apple support today they were telling me i would have to wait much longer if they have to ship it back to me. This is really ridiculous and i hope if anyone shares the same problem do drop me a reply.


Thanks.


Lindon

iPad (3rd generation) Wi-Fi + 4G, iOS 5.1

Posted on Mar 16, 2012 10:10 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 16, 2012 10:26 AM

Same issue here!

812 replies

Apr 10, 2012 4:14 AM in response to lindon85

Today i recieved the brand new replacement (32GB WiFi 4G). This one is perfect. Bright white (not yellowish as my first) and no exposed led (as my second). Production week, the 6th of 2012 (the first two were produced the 9th week).

Now i can say that i enjoy the resolutionary display of the new iPad.

Greetings from Athens Greece.

Apr 11, 2012 7:33 AM in response to Usmaak

As far as I know, new retina iPad displays are to be uniform and not come in 5 or whatever the number, different color temperature varieties. When we spend up to $750 on this device, it should not be as if playing the lottery or guessing game, what display variety one will get. That is unless Apple acknowledges this and clarifies that all those varieties are within norm, that some retina iPads might have yellow tint at the screen edges, some might be all uniform yellow tint and that would be within the specs. Just like they did when stating that the temps new iPad reaches when it feels rather warm after intense gaming for example, are within the outlined specs. I highly doubt they would as this clearly is an issue. When I opened New York times on one of the yellowish tint displays, the fonts at the front page narrow left column in portrait mode were very unclear and washed off. The same text was nice, crisp and clear on Apple store's display model. I have now gone through 3 iPads and all were bad displays. All of the display models at the Apple store were the same displays without any varieties. I have asked the employee what do I have to do to get same display as you have on your floor models? They brought in another brand new iPad for me and it was also yellow tint display. They would not exchange it for me again so I just returned it. Neither Apple store employees nor the sales person at the corporate office were aware of any such issues (at least so they said). Corporate office employee made it clear to me that there should not be any such varieties in the display. The person was very nice and when I stated that the store refused to do another exchange, he called the store manager and stated I should go back to the store and get the iPad with the display that I am satisfied with. After all, the new display is the biggest selling point for this new model. All of the iPads I bought were 64GB black wifi models. I have seen many such display issues being reported with 64GB models. I would really like 64Gb model but at this point if I can get 32GB with white and not yellowish background, I would have settle for that. I have seen few photographers opinions here stating that such variety in color temp is normal. I find this troubling. To properly calibrate the display is perhaps the most crucial process to any professional photographer. It is not the most difficult thing to do and there are advanced devices that do that. I can't imagine presenting any photos to the client where what was white wedding dress now looks bit off white or slightly beige in the completed print out.

Apr 11, 2012 7:46 AM in response to ae33

I had to settle for 32Gb wifi...Black New iPad, even though I wanted 64. Those screen displays yellowish and dull! My New 32 was bright when the box was opened and you could immediately tell a difference. When I got it home it looked yellowish compared to my iPad 2, but it has definitely whitened up these few weeks! I am happy with it now!

Apr 11, 2012 7:55 AM in response to ae33

Well put. I know that lots of people are getting ones without flaws or with flaws that are minor enough that they're not noticed. But there does seem to be a lot of variability in these screens.


My one yellow one was a 32 GB black WiFi only. My pink one, the one with the dead pixels, and the one with backlight bleeding are all 64 GB white WiFi only.

Apr 11, 2012 7:17 PM in response to lindon85

So my wife really really wanted one of these. I tried talking her out of it because of my issues, but she really wants it. So. I found her a black 64 GB WiFi only at Target. This is actually my second one from Target. The first one was bought on the first day that they went on sale, and it had very uneven backlighting and yellowing on part of the screen. All of my previous attempts have been January and February ones. This one is a week 13, April.


Name: iPad 3

Model Number: A1416

Group1: iPad

Group2: WiFi

Generation: 3

Machine Model: iPad3,1

Model introduced: 2012

Production year: 2012

Production week: 13 (April)

introduced test: GOED

Family name: Become a pro user to see this information. (sorry)

Screen size: 9 inch

Screen resolution: 2048x1536 pixels

Colour: Black

Capacity: 64GB

Factory: DM (China - Foxconn)


This means that it must have just gotten off of the boat from China this week. I fired it up and checked for backlight bleeding or leaking, and saw none. It was easily the most even screen in the dark, with the brightness turned up. I then compared it to my current one with the backlight bleeding issues. The first thing I noticed is that while I thought that my screen was white, it actually isn't. Compared to this new one, it is actually more of an off white. No dead pixels so far.


The only problem with it is that once again, it is not evenly lit. The top left is darker than the rest of the screen. I am hoping that it is just a little yellowing that will go away with use. When held in landscape with the button to the right, the keyboard number button and space are yellowish. Seeing as this one was just assembled recently, I wonder what the chances are that it will go away with use. Maybe I'll run it overnight plugged in with the screen turned up full blast. In any event, it probably doesn't matter. This one is my wife's, and things like that don't bother her. I'm betting that she doesn't even notice it. And I'm sure not going to tell her about it.


And now my inlaws want one. They are going to have to buy that on their own though, because I've already returned enough of these things for screen flaws.

Apr 11, 2012 8:04 PM in response to Usmaak

Yet another 64GB iPad with flawed screen. I saw the thing with yellowish keyboard as well and also someone else pointed that it is a good test to look at the keyboard.


This really makes me wonder. Is there anyone out there who got 64GB retina iPad, compared the display side by side with any of the Apple store display models and concluded the screens were rather identical? When comparing, blast brightness all the way and turn off auto light adjustment on both devices.


The best thing to do is to compare side-by-side on the spot, if you purchase at the Apple store. If you see issues, request exchange right there. Keep in mind there is 14 day return policy, past 14 days, Genius bar might tell you they don't see any difference in display or any problem. That is what they told me. Luckily I was at 12 days so they took it back without any hassle. I am sure if everyone buys this 64GB iPad and returns it, something will have to be done by the company. We all really love this product and just want to get the model without display flaws.

Apr 11, 2012 11:03 PM in response to Usmaak

Usmaak wrote:


So my wife really really wanted one of these. I tried talking her out of it because of my issues, but she really wants it. So. I found her a black 64 GB WiFi only at Target. This is actually my second one from Target. The first one was bought on the first day that they went on sale, and it had very uneven backlighting and yellowing on part of the screen. All of my previous attempts have been January and February ones. This one is a week 13, April.


Name: iPad 3

Model Number: A1416

Group1: iPad

Group2: WiFi

Generation: 3

Machine Model: iPad3,1

Model introduced: 2012

Production year: 2012

Production week: 13 (April)

introduced test: GOED

Family name: Become a pro user to see this information. (sorry)

Screen size: 9 inch

Screen resolution: 2048x1536 pixels

Colour: Black

Capacity: 64GB

Factory: DM (China - Foxconn)


This means that it must have just gotten off of the boat from China this week. I fired it up and checked for backlight bleeding or leaking, and saw none. It was easily the most even screen in the dark, with the brightness turned up. I then compared it to my current one with the backlight bleeding issues. The first thing I noticed is that while I thought that my screen was white, it actually isn't. Compared to this new one, it is actually more of an off white. No dead pixels so far.


The only problem with it is that once again, it is not evenly lit. The top left is darker than the rest of the screen. I am hoping that it is just a little yellowing that will go away with use. When held in landscape with the button to the right, the keyboard number button and space are yellowish. Seeing as this one was just assembled recently, I wonder what the chances are that it will go away with use. Maybe I'll run it overnight plugged in with the screen turned up full blast. In any event, it probably doesn't matter. This one is my wife's, and things like that don't bother her. I'm betting that she doesn't even notice it. And I'm sure not going to tell her about it.


And now my inlaws want one. They are going to have to buy that on their own though, because I've already returned enough of these things for screen flaws.


Ok One thing that I would like to tell youhere is,and this is the information that I got from one of the very senior members on another forum and was later confirmed by a lot of other members on that forum with the New iOS 5.1 it has a tendency to change the pure whites to a shade darker to make it look greyish, But defintely not yellow. So if you are saying it looks yellow well, that is a different issue but if your concern is it looks darker on the top or at Bottom that is not an issue ! So is it darker on the same colour to like appear a dark grey or something or does it look yellow. It could be a turning point here if you say it is dark but not yellow and if you say it is yellow !

Apr 12, 2012 4:56 AM in response to augustya

Can you please provide a link? I'd like to read more about this.


So you're saying that uneven backlighting is a result of iOS 5.1 and not screen flaws? I'd really like to understand how software could make the top quarter of the screen look darker than the rest of it. I've been going on the assumption that the backlighting is working fine, but it is showing through the screen at different intensities because of screen material flaws. That was just a guess, of course.

Is anybody else getting a yellowish hue on their new iPad?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.