You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Is anybody else getting a yellowish hue on their new iPad?

Hi guys, i need your help. I just got my new iPad today 4G+Wifi 64GB (white) and i am getting a distinct yellowish hue on my retina display. On my iPad 2 it is clearly much nicer and brighter in terms of the resolution. I was making the two comparisons by using safari and just opening up a blank white page with the brightness tuned to the max on both, i could tell the new iPad is yellowish and the iPad 2 is white and crisp. I mean is apple kidding me? Retina display with more pixels results in yellowish crappy resolution than my iPad 2? Im not sure if i should return this junk back to the apple store or if they do replace me will they give me back the same crappy display. I am stuck in a middle right now as my authorised reseller is currently out of stock and when i called apple support today they were telling me i would have to wait much longer if they have to ship it back to me. This is really ridiculous and i hope if anyone shares the same problem do drop me a reply.


Thanks.


Lindon

iPad (3rd generation) Wi-Fi + 4G, iOS 5.1

Posted on Mar 16, 2012 10:10 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 16, 2012 10:26 AM

Same issue here!

812 replies

Apr 19, 2012 7:14 AM in response to iDave

Hi iDave,


If you have a hole in your sock, no one will notice and, if they do, they might not care but you will and you probably will not like it!! As long as I see the yellow hue I will not be comfortable with it - whites are yellow and greys are browns! Furthermore, I deal with professionals that work with colour. They tend to be exact when specifying or analyzing colours – they will specify Pantone 322C and will not want 321C or 323C (which are close) so they will definitely notice.


No one review or forum says “the majority of Ipads”, but judging


by the amount of web pages/sites that discuss and or mention this issue and confirm the yellow tint


and


by the number of people that have returned their ipads because of this and have received new ones with the same problem (in some cases they exchanged 2,3,4 or more times)


I can only conclude that they are the majority. I find it difficult to think otherwise.


Although I have spent significantly more time on this, I suggest you Google it and spend 10 or 15 minutes on the web looking it up. You will find dozens of pages with reviews, movies and forums on this.


As for it going away, I stick to what I initially wrote. In the comments that I read most of the people confirmed that the problem did not go away. Like your self, I can not speak for everyone else, I am only saying what I read. My new ipad for instance has a week and a half. I have “conditioned” it for 3 whole days at maximum brightness, with the white screen, etc. etc., I have days of very intense ipad use and it is as yellow as day one! The funny thing is, every day when I pick it up in the morning, the screen seems to be whiter than the day before. The problem is, when I compare it with other equipment I use, I realize that it isn’t!!!! In my case the screen isn’t getting whiter, this happens because I’m getting used to it and I don’t want to get used to wearing socks with holes in them!!!! ;-)


Regarding the senior member issue, no I did not check their join dates. In truth I didn’t have to! Most of the forums have visible to everyone, each member’s status level and some, the number of posts they made. No, I did not read each single post each member made but



I did look through a few dozens of pages on various forums and after reading so many threads you have a very good perception of who is “pro Apple”.


and


To spend so much time on Apple forums you must really love the product and normally, if you love something it's human nature to defend it.


I actually found two or three cases in which so called “senior members” accuse users of “trolling” and being “nit-picky” after they state/discuss valid problems. You have to be truly biased to do that!


Lastly, I agree 100% with your last paragraph.


“I try to take what people post at face value. I think, though, that some people see reality different than most people, and believe what they want to believe.”



PS: For the record, here are a few photos (remember my ipad has been "conditioned" for 3 whole days and has had a few days of instense use):


My Ipad 3 vs. Ipad 2

My Ipad 3 vs. my Toshiba laptop (which it way too cyan/magenta)

My Ipad 3 vs. my Designer's PC screen (2 photos. One is badly focused but you see the difference)


On the Ipad 3 vs Ipad 2 photo, if you guessed that my ipad is the yellow one, you are absolutely right!!!!

User uploaded fileUser uploaded fileUser uploaded fileUser uploaded file

Apr 19, 2012 7:49 AM in response to Paulogomes2003

I have had about 3 replacements issued thus far. My wife's ipad and my origional were the two best. Only my first had dead pixels in the middle, and hers has 3 dust particles under the glass. The replacements have had backlight bleed under one very badly, glue coming out of the home button, dark spots and pink spots on opposite sides of the screen, and a hair under the glass.


I get that the goal is to make as many as possible, but the coloring between the "new iPad" and the ipad 2 and iPhone 4s is terrible. The new ipad has to have more LEDs to get it brighter and with it by my iphone or computer screen, it looks like someone rubbed butter all over the screen with its yellow hues.


I'll keep trying until I get a good one as it is bound to happen. But how many of these does one have to go through?

Apr 19, 2012 8:27 AM in response to lindon85

Paulo

your first pictures shows the iPad with a screenshot of your notebook. This quite does not resemble the as if the iPad show the real colour chart by itself. Download the chart to the ipad2 and make a comparison shot again.


However I can see your issue is as mine even after burning in the **** out of it. Greys are brown greys.


The iPad wont be an accurate panel for pantone discussions. These have to be done on a hardware calibrated device. There are panels out there which are great but it seems they are a small batch of them


The problem even seemed to be present even when the iPad 2 was introduced. Its a deja vu: https://discussions.apple.com/thread/2784519


The same color rendering as for the new iPad.

Apr 19, 2012 11:43 AM in response to Paulogomes2003

Paulogomes2003 wrote:


"As long as I see the yellow hue I will not be comfortable with it"


That's a rational statement. Adding, as you did, that no one else might see what you see added nothing to your valid complaint, except to call into question if you weren't imaginng a problem. (As a photographer, I noticed an unacceptable yellow cast immediately on my new iPad, without comparing it to my iPad 2, and so did my non-photographer wife.)



"I can only conclude that they are the majority."


Then you have reached the wrong conclusion, which is based on an incomplete and biased sample.



"I suggest you Google it and spend 10 or 15 minutes on the web"


Typing in "iPad yellow tint," it took less than two pages to run out of 2012 links and start seeing the same issue from 2011.



"In the comments that I read most of the people confirmed that the problem did not go away."


Except you can't tabulate comments from people who did have the problem go away and then didn't report back to let us. Any conclusion you make is therefore based on an invalid sample.



With your color chart, there is an obvious difference between your iPad 2 and your new iPad. One difference is that the white on the new iPad is a lot brighter - a lot whiter. Colors - the reds, blues, ets., appear to be vibrant and true on your new iPad.


How we see color is highly dependent on context. So I wonder about the situation if it were reversed. If you got the iPad 2 with warmer colors, and the new iPad with cooler colors, would you make the reverse complaint, that the new iPad is too blue? Because, from your sample, above, the iPad 2 has grays that look blue.


I'll go back to an earlier comment I made. As you say, only you notice the warmer tones - the people you show your images to on your iPad don't, as you say, see the yellow cast. They don't see it, because it's not there, unless you compare it to your iPad 2.


You will be hard pressed to find congruity between displays that are not manufactured in exactly the same way. The iPad 2 and the new iPad are not the same displays. They won't look the same. Walk into a store that sells t.v.s and you'll see a similar situation: there are lots of differences between the displays. You buy the t.v. that fits your budget and looks the best to your eye.


My suggestion: stop comparing the iPad 2 to your new iPad and different displays. ;-)

Apr 19, 2012 3:50 PM in response to lindon85

So, here are some pictures (three), taken tonight, of my iPad 3rd generation retina screen.


1. On the first picture, you may find the screen kind of uniform. This is a fullscreen neutral grey image. The left side is a bit warmer compared to the right side of the screen. But this doesn't seems dramatic from this image... right?


User uploaded file


2. Now, this is a simple grey chart, but it display clearly the lack of uniformity of the panel. Just compare the top left area and the low right area (from 100% white to 4th grey level for example)... It should display the same colors, but it's clearly different. Botom right is colder, when top left is warmer. The screen is definiely not uniform, and far from that...

User uploaded file


3. Another try, with a different grey chart. The tint difference is obvious here. Just compare the top left and bottom right chart (100% white to 50% grey). They are pretty different right?

User uploaded file



If some of you can use these grey charts on their own iPad 3rd generation panel, it may help to get an idea of the problem. Just a recommandation when shouting these charts on your iPad:


- use a fixed white balance mode (to avoid differences between pictures...)

- lock exposition if you can (also to avoid differences between pictures...)

- lock focus...


Then we can get an idea!

Apr 19, 2012 4:22 PM in response to Usmaak

No, don't pay any attention to this green tint. This is only white balance adjustments problem from my NEX camera. In fact, the color reproduction is kind of good on the new iPad. Some people find it "too yellow" or "too warm", but it's similar to calibrated panel in my opinion.


The real problem is (lack of) uniformity!

Is anybody else getting a yellowish hue on their new iPad?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.