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  • Encrypted11 Level 2 Level 2 (350 points)

    Bye?

  • BerthaVanation Level 1 Level 1 (0 points)

    Here is what Apple has to say about the effects of heat on their New iPad battery: "Heat will degrade your battery's performance the most"   http://www.apple.com/batteries/ipad.html

     

    I cannot imagine this heat situation will bode well for the long-term durability of the battery, but this is why I am glad I exchanged my New iPad for a new iPad 2.  Actually, I did not have a choice because Best Buy told me they cannot even order The New iPad's anymore because of the heat issue.

     

    <Edited by Host>

  • Sam Katz1 Level 2 Level 2 (190 points)

    I don't appreciate you insulting other people on this forum. Please do not do it.

     

    The ipad 2 is an excellent product congratulations. But what you said about Best Buy and the new ipads is not true. They have not issued a recall.

     

    It does get heated when using processor-intensive applications just under the processor, or when plugged in.

     

    My neighbor who has an ipad did not report any heat-specific issues to me yet.

     

    The clearest explanation of the heat issue can be found by listening to the first part of the ipad today podcast on the subject:

    http://twit.tv/ipt/90

     

    You can read the show notes where Leo Laporte and Sarah Lane link to the articles they discussed.

     

    You can read more about the author on Wikipedia, or elsewhere. But there is no question he is credible on this issue. And he does define exactly when to return your ipad for replacement.

  • Encrypted11 Level 2 Level 2 (350 points)

    Let me quote & interpret what BerthaVanation said.

     

     

    BerthaVanation

    Re: Is the Heating of New IPad a defect or not?

    Apr 17, 2012 1:34 AM (in response to BerthaVanation)

     

    • I believe this issue is bigger than any of us realizes. (Ok.)

     

    • When I went to Best Buy this morning to exchange my 64GB Verizon New iPad, I was first told that they do not have any more units to replace it (except open box units), and they also had no iPad 2's to exchange for either. (Bertha initiated an exchange. Best Buy: "Sorry, we've ran out of new iPad stocks, the new ipads we're holding on to we're 'open box' aka rejected units".)

     

    • ***(Bertha ommitted one point in his 'negotiation', possibly - Bertha: "Hey, since the stocks you're holding are 'stale', just make an order and give me a new one".) This is subject to confirmation.

     

    • She then called a Manager over, and he said they cannot order any more New iPad's (except a couple of the wi-fi only units) at this time because of the number that have been returned so far because of the heat issue.  (Sales lady called her manager over [...self explainatory from this point he/she made])

     

    • Not only can you no longer order them through their website, but they can not even order them using their system or even from different stores. (Bertha's attempt to get his feet out of the 'b.s.' OR, the manager's point to him/her.)

     

    • Besides Apple, Best Buy has to be one of the largest retailers of the iPads, and the fact that they are currently on lockdown, seems to indicate something is going on that Apple is not telling us about. (Hypothesis)

     

    • I think the next several weeks will be interesting ones for iPad users and potential iPad owners." (Hypothesis)

     

     

    Sam Katz1 wrote:

     

    [...]

    The ipad 2 is an excellent product congratulations. But what you said about Best Buy and the new ipads is not true. They have not issued a recall.

     

    It does get heated when using processor-intensive applications just under the processor, or when plugged in.

    [...]

     

    You can read more about the author on Wikipedia, or elsewhere. But there is no question he is credible on this issue. And he does define exactly when to return your ipad for replacement.

    Didn't look him up, I watched 70% of the video including the commercials. He's factual, no doubt. However he's not blanketing the issue by saying iPads out there will provide the same experience he's having; NO HEAT.

    No doubt, I'd salute him for that.

     

    Anyway, back to the point.

     


    Sam Katz1 wrote:

     

    The ipad 2 is an excellent product congratulations. But what you said about Best Buy and the new ipads is not true. They have not issued a recall.

     

     

     

    Where in Bertha's post talk about a large scale recall? Those are just purely just rejected iPads from dissatisfied customers. Did you read him/her wrongly?

    Also, take a look at this:

     

    Heavenfire316 wrote:

    [...]

     

    and so, now I am stuck because they slipped me an AT&T model in my Verizon's place and Now BEST BUY refuses to exchange this Nonworking CELLULAR BRICK for the the carrier I originally purchased.

    [...]

    Source: https://discussions.apple.com/message/18219409#18219409

    That's a week later. Discounting your interpretation of Bertha. This quote is an extract from another thread on issues with the New iPad.

  • Apple fan from Tampa Level 1 Level 1 (0 points)

    Anybody know off hand how long I have to take mine back to the Apple Store for a refund or exchange.

    I purchased last Saturday and hoping to put this off till next weekend.

    I figure the longer I can put off the exchange the better chance I have that they will hand me one that stays cool.

  • Apple fan from Tampa Level 1 Level 1 (0 points)

    I answered my own question and found the "refund/exchange" link. Thx

     

    http://store.apple.com/us/help/returns_refund

  • West-East Level 1 Level 1 (0 points)

    Check on this: if you exchange the iPad does the 14 days start over, so if you discover a problem with the replacement unit you have another 14 days to return.  If not, you may want to get a refund and then repurchase to ensure you get another 14 day trial period.  I am not certain about this.

     

    I returned mine for a refund last week and I am going to wait a few weeks to see what happens.  I still have an iPad 2 so I am in no rush.

  • j-picard Level 1 Level 1 (5 points)

    http://www.nytimes.com/2012/04/25/technology/apple-profits-up-as-iphone-sales-gr ow-88.html?adxnnl=1&ref=business&adxnnlx=1335376807-Clha3hqzirVH58GoTjpQdw

     

    Apple Profit Rises on Higher iPhone and iPad Sales

    "It sold 11.8 million iPads, more than double the number it sold in the same quarter last year."

     

    ====================================

     

    Well, it doesn't look like the alleged heating issue is as widespread an issue as you claim, does it anti-Apple trolls?

  • BerthaVanation Level 1 Level 1 (0 points)

    Encrypted11, you copied and pasted what I said just fine, but your interpretations and conjecture seems nothing less than silly.  Hopefully you are not an interpreter in real life.

     

    Anyway, what you copied and pasted was simply a same-day account of what happened when I went to Best Buy with no real interpretation necessary.

     

    Sam Katz1: I am not sure how you interpreted my comments to say that any recall has been issued, but I also have not heard of any recall.

     

    I also watched the video you referenced, and thought it was an excellent show.  It is obvious that neither of the hosts have experienced the heating issue which is great.  I also personally know many people who have not experienced the heat.  There are some folks (myself included) however, who experienced excessive heat which is why I am now a happy owner of an iPad 2 again.

  • Apple fan from Tampa Level 1 Level 1 (0 points)

    It will be very interesting to eventually find out the "return" rate and the "actual" sales figures once the returns have been subtracted. And I'm not a troll (whatever that is).

  • charliefromtopcroft Level 1 Level 1 (0 points)

    I had this problem I think I have solved it by turning the brightness down as it do not get as hot

  • Apple fan from Tampa Level 1 Level 1 (0 points)

    If I exchange the ipad3 for an ipad2, can you tell me if the screen is vastly different. For example, if my kids use it for Infinity Blade or Minecraft, will it still look good enough for them on the ipad2 to be happy with it.

  • TechieXP Level 1 Level 1 (10 points)

    [quote]http://www.nytimes.com/2012/04/25/technology/apple-profits-up-as-iphone-sales-gr ow-88.html?adxnnl=1&amp;ref=business&amp;adxnnlx=1335376807-Clha3hqzirVH58GoTjp Qdw

     

    Apple Profit Rises on Higher iPhone and iPad Sales

    "It sold 11.8 million iPads, more than double the number it sold in the same quarter last year."

     

    ====================================

     

    Well, it doesn't look like the alleged heating issue is as widespread an issue as you claim, does it anti-Apple trolls?

    [/quote]

     

    FYI. How high in number a product sells is no indication of an issue. Most automakers don't find an issue with a product until they have several thousand of them in the street. Just Bec they sold 11m, doesn't mean no one has a problem.

     

    I bought 2 iPad's and I was trying to wait until the first ones were all likely bought. It is typical someone has to be a guinea pig on a new product. It is expected that a newly released product will have some problems. Every single one of Apple products have had such when it comes to iOS based devices.

     

    I bought myself a 32GB iPad and my wife a 16GB iPad. She has had any issues. I on the other hand experienced the wifi issue. It did get a bit warm as well and I don't play high end games and I keep the screen brightness at 50% most of the time. I returned mine and exchanged it for the 64GB. I had a 64GB iPhone 4S which I sold on eBay to get my iPd for me. I needed 64GB so since I had issues with my 32GB i have the 64GB now.

     

    I haven't had any wifi issues with this one, but it does get warm. My serial is dhmm so I know it came from Shenzhen.

    For protection I use a Cute Cartoon iPad case that I purchased off EBAY and I also keep it wrapped in the original plastic until I get a ZAGG. This one to also gets warm inside or outside either. The most graphical intensive game I play is MyTown2 and Trainz. However right now I haven't played either yet today and right now I am only using Safari and the brightness is at auto and it is very warm.

     

    Sales numbers are no indication of an issue. Notice the Nokia Lumia 900 also had issues yet the retailers cant keep them on the shelf as they are selling fast. Proof of my point. Also consider iPhone 4 sales as well.

     

    I spent $1200 in a day buying 2 iPad. I expect for what I paid, they are to work as I expect them too. A device that doesn't have active cooling, should not get as hot or hotter than my laptop under any type of load. PERIOD.

  • TechieXP Level 1 Level 1 (10 points)

    I wouldn't say vastly different, but you can tell. The color isn't as vibrant and u can see the difference in sharpness.

  • TechieXP Level 1 Level 1 (10 points)

    As u stated, u have 14 days to return a new unit. That new unit is replaced with a new unit. You have 14 days from the exchange date. After that the device is then replaced under warranty which will land you a returned device.  From that point the warranty covers u 365 days. If you add apple care you get an additional 1 year extension but again, any replacement device is a refurb.

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