New iPad with dust under screen

I had the same problem. My version is 32GB 4G black model. First time around I noticed like one dust particle in the right corner. It was bright white when sun refected on the screen and like a black dot when you where using it with only your black light. I also noticed my camera had really bad backlight bleeding at the top of the screen. I returned mine to my apple store and they replaced it with a new one. Problem is this one had even MORE f-ing dustparticles. All. Over. The Screen. So I replaced it AGAIN and this time, there were two dust particles on the screen, one in the lower right and one on kind of in the middle. But, It dont show when you are surfing. It only shows at certain angles when bright light shines on the screen. So Im not gonna take any more risk, Im gonna stay with this one because I really need to have the ipad directly under a lamp to see it and it reflects poorly.

So if it's just shown when you have sunlight on the screen I would suggest keeping it because it's not worth all the trouble. All tought I do agree, it's a lot of money and they really should fix it!!

Oh, my backlight was fine with the third replacement I got.

Djnardu-

Show your iPad to an Apple Store Genius and you should get a replacement on the spot if the Genius can not fix it.

If there is no Apple Store near you, look for an Apple Authorized Repair Center. There may be one in your city. <Apple Authorized Repair Centers> The repairman should be able to disassemble the screen and clean out the dust. If not, you may have to wait for a replacement. I would guess it would take as long as it takes to arrive from China!

Fred

I had the same thing happen with my iPad 2. When I took it in (sometime within the week after release) they were able to give me a new one on the spot. From what I was told by the Genius at that time, they tend to have quite a few on hand for this very purpose.

Hi,

I have the same problem. I took my iPad to apple store and get offered to replace it right away. But they cannot do engraving which I had on my original one. So they gave me idea to return my iPad online to apple and request for replacement. And I bought a temporary 16 GB iPad from Apple store which I will be return to Them when the new replacement one comes. He said he would take the temporary one back even after one month if my replacement takes long time to come. So bottom line is go to the store. If you don't have engraving on your iPad then they can replace right away.

AD

I just picked up my 9th replacement, and it has dust under the screen. I have had bad pixels, a smudge mark under the screen, debris under the screen. But most of them have been exchange for dust.

I've also had way too many instances of dust under the screen. I've probably looked at at least 7 new iPads now and each one had dust under the screen (and the only that didn't have dust had a cluster of dead pixels!). After the first instance I made sure to open each new one in the Apple store and the sales associate or genius bar member with me each time agreed that there was foreign material under the screen and that I shouldn't accept the problem if it bothers me (which it does considering how much money I'm spending on the iPad). I currently don't have a new iPad because I'm sick of buying and returning them and a genius bar member suggested I wait a few weeks to see if the manufacturing is improved (he didn't have any inside knowledge suggesting Apple would be tweaking the manufacturing but just suggested it could happen if Apple discovers that dust under the screen is an issue).

All of my issues were with the 64gb Verizon model. Are people experiencing dust problems with other models as well?

I've been through 5 64gb black wifi models. It's ridiculous when because of how much they cost. Three of them have come out of the box with scratches or dings in the aluminum. The other two had screen issues, one with major backlight bleed and one with a few dead pixels scattered around the screen.

Same problem here - dust behind screen. I'm speculating whether I should take it back. Also, the screen seems to be 'collapsed', when I look at the edges, the gaps in the middle seem to be bigger vs. the corners, so the side looks like a "C". I'd imagine that's how the dust gets in. Otherwise, it's perfect, no WiFi issues, holds the charge, close to zero light bleed (which any LCD screen is expected to have anyway).

Based on the stories of multiple replacements being defective, maybe I'll just stick to this one... Found the dust two days ago - I almost stopped paying attention to it now.

My third iPad arrived at the service centre. I checked this one before leaving and screen faulty straight away. Now waiting for iPad #4. My first post on this thread didn't specify the screen faults .... #1 was dust under glass; #2 was dead pixels; #3 had an intense unshifting bright spot about the size of 1/2 a small coin (fault categorized under screen uniformity). For an item bought on the release date nearly a month ago I've not yet got to use it.... white 64gb wifi only..... no apple store in region for immediate exchange and stores don't have replacement stock so I have to wait for replacements through the service centre. I hope these un-boxed replacements are new stock ... how can I tell? I can't help thinking I'm getting recirculating stock the result of multiple unboxings at apple stores in search of good units.

There is NO quality control.

Just bought my third iPad3 64 GB Verizon tonight. Unboxed it to find a small dent in one corner, sticky glue all around edges, 4G antenna sticking out on one side with sharp edge, and a flaw of some sort in the lower right corner.

They are simply JUNK!

No more for me.

I have the same problem. I bought my ipad 3 for 2 weeks. There isn't any problem accept the iPad is easy to have dust flown into screen. I think that dust can fall into through headphone jack so i have something to plugin so than dust cannot fall into but it still have more dust. I use smart cover when i don't use it but why it still have dust? How can i improve it?

M.A wrote:

There is NO quality control.

Just bought my third iPad3 64 GB Verizon tonight. Unboxed it to find a small dent in one corner, sticky glue all around edges, 4G antenna sticking out on one side with sharp edge, and a flaw of some sort in the lower right corner.

What the .... could you take a photo of that mess?

in my case, it took me 3 New iPads, and one of those common issues...

Hello,

I just got my new ipad 32GB 4G 4 days ago, everything looked good but today with some sunlight I saw a little particle of dust (or a dead pixel) I am not sure how can I differentiate between both, under the screen.

The particle is really small, and at sunlight with the iPad turned off it looked like a white bright little dot, when the iPad is on it just looks like a tiny black dot. Since I found it I can't take my eyes out of it 😟

As the particle is really small I am not sure if Apple would take care of it and the problem is that I am now traveling so I am in another country from were I bought it. Do you think that if I take it to a local Apple Store (I am in New York City currently) someone will look at it?

Thanks!

I had exactly same experiences with the new replacment unit, I just replaced my 3 month old iPad 3 due to dead pixel, **** thing is that I found one dent around edge, and a small dust under glass with the replaced unit. Other than that, it is perfect. I will keep it for a period to see if dust will accumulate, right now just get tired of doing swap.

It really seem to be a reacurring problem. I asked my local store seller if they'ved heard anything of this before and they bluntly said, "Oh no, this is the first time". ********. Or I am the only picky guy in Sweden. I don't think so.

And I agree with you, the swaping get tiresome, so you settle for "least bad". Wich *****.